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Webhosting Support

Web Hosting Technical Guides:

Comprehensive technical guides are currently available for our Hosting services.

Value, Advantage, Pro and Elite Hosting Plans (Linux): Webhosting Technical Guide

ASP.NET Hosting (Windows): Windows ASP.NET Hosting Technical Guide

Webhosting Service Details

If you have misplaced your Hosting Welcome Email, which includes credentials for accessing the various components of your hosting package, you may retrieve this information via the following steps:

  1. Log into your Webnames.ca account with the appropriate username and password.
  2. Click on My Account
  3. Click Manage Domains and Services.
  4. Click the domain name for which you want to add/edit email accounts.
  5. Click the Hosting tab.
  6. Click the Resend button beside 'Resend you Hosting details' in the lower part of the page. Some pertinent hosting information is also displayed directly on this page.

E-mail

Email accounts can be created through our Email Administration portal. This portal can be accessed in two different ways.

  1. Directly at http://mailadmin.webnames.ca and login using your existing postmaster@ account.
  2. Through your Webnames.ca account:
    1. Log into your Webnames.ca account with the appropriate user name and password.
    2. Click on My Account.
    3. Click Manage Domains and Services.
    4. Click the domain name for which you want to add/edit email accounts.
    5. Click the Email Settings tab.
    6. Click the Email Administration button in the lower section of the page, and then the Enter button to access the Email Administration portal.
    7. Click Mail Accounts.
    8. From here you can add new email accounts as well as edit, delete, or update passwords for existing email accounts.
Email client setup

Please see: http://mailadmin.webnames.ca/MailClients.aspx

Webmail

We offer two webmail interfaces

  1. http://mail.yourdomain.ca 
  2. http://yourdomain.ca/pronto

FTP Clients

Webnames.ca recommends Filezilla as the free FTP client of choice. Any other standard FTP client will also work. http://filezilla-project.org



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