• WEBNAMES ACCOUNT QUESTIONS
• PAYMENT QUESTIONS
• DOMAIN REGISTRATION QUESTIONS
• DOMAIN RENEWAL QUESTIONS
• DOMAIN OWNERSHIP QUESTIONS
• DOMAIN TRANSFER QUESTIONS
• DOMAIN MANAGEMENT QUESTIONS
• DOMAIN PRIVACY
• VALUE-ADDED SERVICES QUESTIONS
• .CA DOMAIN NAME QUESTIONS
• .COM DOMAIN NAME QUESTIONS
• .NET DOMAIN NAME QUESTIONS
• .ORG DOMAIN NAME QUESTIONS
• .ASIA DOMAIN NAME QUESTIONS
• .BIZ DOMAIN NAME QUESTIONS
• .CC DOMAIN NAME QUESTIONS
• .CH DOMAIN NAME QUESTIONS
• .CN DOMAIN NAME QUESTIONS
• .CO DOMAIN NAME QUESTIONS
• .CO.UK DOMAIN NAME QUESTIONS
• .DE DOMAIN NAME QUESTIONS
• .EU DOMAIN NAME QUESTIONS
• .FR DOMAIN NAME QUESTIONS
• .IN DOMAIN NAME QUESTIONS
• .INFO DOMAIN NAME QUESTIONS
• .ME DOMAIN NAME QUESTIONS
• .MOBI Domain Name Questions
• .MX DOMAIN NAME QUESTIONS
• .NL DOMAIN NAME QUESTIONS
• .TEL DOMAIN NAME QUESTIONS
• .TV DOMAIN NAME QUESTIONS
• .US DOMAIN NAME QUESTIONS
• .WS DOMAIN NAME QUESTIONS
• .XXX DOMAIN NAME QUESTIONS
• E-MAIL QUESTIONS
• WEBNAMES PRONTO WEBMAIL
• WEB HOSTING QUESTIONS
• WEB BUILDER QUESTIONS
• SSL QUESTIONS

WEBNAMES ACCOUNT QUESTIONS

• I can't remember my Webnames.ca username & password. How do I get a reminder sent to me?
  Go to https://www.webnames.ca/forgot.asp and enter a domain name you have registered through Webnames.ca. A reminder email will be sent to the email address of the corresponding Webnames.ca account.
  
  PLEASE NOTE: For security purposes, your account will be locked after ten unsuccessful attempts to log in. If your account becomes locked, please contact Webnames Support for assistance.
• I am not receiving the password reminder email. What do I do?
  For security reasons we cannot disclose the specific email address the reminder will be sent to, however if you are not receiving the reminder, it is likely that the email address on the account is aged or out of date.
  
  If the email address cannot be recalled or otherwise located and accessed, please contact Webnames Support for further assistance.
• My Contact information has changed. What do I need to update and how?

  In the event that your contact information has changed, you may need to update either your Account information, Registrant information, or likely both.
  
  Please take the following steps after logging into our website:
  
  To change your Webnames.ca account information :

  • Login to Webnames.ca > My Account > Account Settings
  • Click on the "Account Owner" Tab
  • After making updates, save your changes.

  To update any Registrant profile:

  • Browse to My Account -> Manage Domain and Services
  • Click on 'List by Registrant'
  • Click on the Registrant you wish to update
  • Make edits to the existing Registrant information as necessary and/or
  • Click the link near the bottom of the page to define alternative Administrative, Billing or Technical contacts (if not already in place)
  • Update all contact information as necessary and click the 'Update' button at the bottom of the page

PAYMENT QUESTIONS

• What forms of payment does Webnames.ca accept?
  Webnames.ca accepts the following methods of payment:
  

  • VISA
  • MasterCard
  • American Express
     
  • Cheque
  • Online Banking

  We can also accept payments via PayPal and e-Transfer. Please contact Webnames.ca Support for details.
  
  We are also happy to accept cash payments in person at our Gastown office.
• What is Webnames.ca's GST/HST Number?
  Our GST / HST number is 864477963.
• What is Webnames.ca's refund policy?
  Domains:
  
  Most domain extensions offer a refund during the first 5 days of their registration. Please see the domain specific section of this FAQ for further details. Webnames.ca is happy to reverse a registration and provide a full refund for newly registered domains that fall into this initial grace period. Refunds outside of this inital grace period are not possible.
  
  The Registries through which each respective domain originates do not offer reversals or refund for domain renewals under any circumstances. Webnames.ca is therefore unable to provide refunds for domain renewals.
  
  Services:
  
  Web hosting and Email services feature a 30 day 100% money back guarantee*.
  
  * If the Web Hosting package included a domain registration, we can only return 100% of funds paid if the cancellation occurs within the Registration garce period of the domain (i.e. if the Registry through which the domain orginates will provide a refund). If the cancellation occurs outside of this grace period, but still within 30 days of purchase, then 100% of fund paid, minus the cost of the domain, will be returned. The domain registration will remain valid and in your name for the duration of the registered term.
  
  SSL Certificates:
  
  Issued SSL Certificates may be cancelled and refunded in full within seven days of issuance.
  

DOMAIN REGISTRATION QUESTIONS

• Can I register a domain name for future use if I don't have a website yet?
  Absolutely! You do not need a website to register domain names. A lot of people register domain names to reserve them for future use or to protect the name from cybersquatters. (Cybersquatters are people who register domain names for the purpose of reselling them at high prices to individuals or companies who want that name.)
  
  Until you are ready to design a website, you may want to choose one of the free pre-designed webpages that comes with your domain name purchase. Choose the "under construction" option to tell your visitors your site is being developed or the "business card" option which lists your organization name and contact details. (see our value-added services page for more information)
  
  If you want to use your domain name later, you can use our modification system to specify the full hostnames and IP addresses of at least two distinct nameservers. To receive an IP network number, please contact your upstream Internet Service Provider or contact the American Registry for Internet Numbers
• Do I need an e-mail address first to register a domain name?
  Yes, in order to process your registration, you must specify a valid working e-mail address in your application. Otherwise, confirmations, passwords, invoices and receipts cannot be sent to you.
• How much does it cost to register a domain name?
  For a complete listing of the costs associated with each type of domain name, please see our Pricing page.
  
  You may also have pricing specific to your account or program enrollment. Please log into your account and then browse to My Account -> My Pricing for the specific pricing in place on your account.
• How long may I register or renew my domain for?
  Domain names can be registered in 1 year increments. Each domain extension also features a maximum registration term, which for most domain is 10 years.
  
  New Registrations: Domains may be registered for 1 to 10 years, in 1 year increments.
  
  Renewals: Domains may be renewed for 1 to 10 years, in 1 year increments*
  
  *The maximum available term is governed by the Registry policy which states that at no point may the expiry date of a domain name be further than 10 years into the future from the current date. Therefore, the maximum term available for a domain renewal is calculated as follows: 

  • The maximum term (e.g. 10 years)
  • Subtract the amount of time left on the current registration
  • And then round down to the nearest whole year.

  Please see the domain specific section of this FAQ for the maximum term available for your domain.
  
• How do I know if the domain name I want is available?
  The first part of the registration process is the domain search. Type in the name(s) you wish to acquire, and a search of the respective Registries will be done. The search results will indicate the availability, or has already been registered by another party.
  
  If the domain name is available, you can immediately proceed to step two in the registration process in order to secure the name.
• What are my options if the domain name I want is already taken?
  For a domain that is already registered, the Registrant has secured the right to use the domain in perpetuity, so long as the domain is not allowed to expire.
  
  Domains can however, be bought and sold like any other commodity.
  
  Webnames.ca offers domain brokering services, which can be an effcient and effective method of purchasing already registered domain names. See our Domain Brokering page for more information.
  
  If you feel that an existing domain name registration infringes on intelectual property, or was registered in bad faith, processes exist to pursue acquisition of the domain name.
  
  See: 
  

  • CIRA Dispute Resolution Process:  CDRP
  • Uniform Domain-Name Resolution Policy: UDRP

  
  Please Note: Registrars are not permitted to make changes in domain ownership as a result of a dispute, rather the processes notes above must be followed. Webnames.ca will abide by and facilitate updates as the result of the above process, but does not participate in the decision process in any way.
  
• What is the deafult functionality for a domain which I have just registered?
  Newly registered domains are assigned to a Webnames default parking page.
• What functionality is included for free with my domain registration?
  The following are included with each domain registration:
  
  Domain Parking
  Get immediate web presence by choosing one of Webnames.ca's four parking page options:
  

  • "Basic Parking"
  • "Under Construction"
  • "Business Card"
  • "Domain For Sale"  (View Samples)

  Domain Forwarding
  Don't lose valuable traffic! Forward new or unused domain names to an existing website/webpage.
  
  Domain Gripping
  Like Domain Forwarding, forward new or unused domain names to an existing website/webpage while continuing to see it displayed in the browser.
  
  E-Mail Channeling (One free)
  Set up an alias email address for your new domain and channel it to your primary email address. For example, create info@mysmallbiz.ca and have the mail go to your primary email address of johnsmith15@gmail.com.
  
  Meta Tags
  Specify title, description and keywords for parked, forwarded or gripped pages to make it more search engine friendly.
  
  
• I no longer want my domain name and wish to cancel it. What is the procedure?

  Domain names are registered in one year increments, and are typically not canceled early, but rather allowed to expire at the end of their registration term.
  
  For domains that are set renew automatically:
  We will attempt to renew the domain 30 days' prior to its expiration, using the payment method specified at the time auto-renewal was enabled for the domain. You will receive a notice seven days' in advance of this renewal attempt. If you wish to not renew the domain, please notify us as soon as possible after receiving notice, or disable the auto-renew setting on the domain. Because domain Registries do not offer refunds, nor offer a renewal-undo function, domain renewals cannot be reversed nor refunded.
  
  For domains that require manual renewal:
  If your domain is not set to auto-renew, then you will need to manually renew it via our website. If you wish to discontinue the domain, you may choose to not renew it, and it will expire on its own starting on the domain expiration date. You do not need to contact us specifically if you wish to let a manually renewed domain expire.
  
  NOTE: Almost all domain extensions offer a grace period should an expired domain need to be recovered. Please see the domain extension section of this FAQ page for more details about this process.
  
  If you do wish to have a domain name deleted from the respective Registry prior to the domain's expiration date, please contact us directly.
  
   

DOMAIN RENEWAL QUESTIONS

• How do I renew my domain?
  Renewing your domain(s) can easily be done by performing the following steps on our website:
  

  1. Log in to your Webnames.ca account.
  2. After logging into the account, go to My Account > Renew Domains.
  3. Select the domain(s) you wish to renew and choose "Renew Selected".
  4. On the following page, select the term you wish to renew for. Click Next when ready.
  5. On the payment information page, select the desired method of payment and click Next.
  6. If a deferred payment method was selected (such as cheque or online banking), then payment information will be displayed on the screen.
  7. Upon receipt of payment, the domain renewal(s) will be processed and a receipt issued via email.

  NOTE: If your domain is not listed or can otherwise not be renewed from the above page, please check to see if your services are part of a hosting or web builder package that includes a free domain renewal. In this case, the package itself is likely what will require renewing. Payment methods for these types of packages can be viewed and managed via My Account -> Recurring Payments.
• How long may I renew my domain for?
  Domain names can be renewed in 1 year increments. Each domain extension also features a maximum registration term, which for most domain is 10 years.
  
  New Registrations: Domains may be registered for 1 to 10 years, in 1 year increments.
  
  Renewals: Domains may be renewed for 1 to 10 years, in 1 year increments*
  
  *The maximum available term is governed by the Registry policy which states that at no point may the expiry date of a domain name be further than 10 years into the future from the current date. Therefore, the maximum term available for a domain renewal is calculated as follows: 

  • The maximum term (e.g. 10 years)
  • Subtract the amount of time left on the current registration
  • And then round down to the nearest whole year.

  Please see the domain specific section of this FAQ for the maximum term available for your domain.
  
• What kind of domain renewal notifications will I receive, and how can I further configure them?
  Webnames.ca employs an extensive renewal notice process, which can easily be updated to suit your preferences.
  
  The default Renewal notification settings are:

  • Email notice at 4, 2, and 1 week prior to the domain expiration
  • A mail letter sent approximately 3 weeks prior to the domain expiration
  • A courtesy phone call made approximately 3 days prior to the domain expiration

  By default, the Webnames.ca account owner is the recipient of all renewal notifications emails, letters and phone calls.
  
  Each of the three notification methods can be disabled / enabled via your Webnames.ca account. Additionally, the recipient of the notifications can be changed to be the domain's Admin, Billing or Technical contact.
  
  Notifications can be managed within your Webnames.ca via:
  

  • My Account -> Account Settings
  • Click on the Notifications tab
     

  Automatically renewed services
  Domains and Services which are set to automatically renew will have a Bill generated 37 days in advance, and the contact configured to receive Billing notifications will receive this Bill. For those set to renew via credit card, the Bill will be processed 30 days prior to the renewal date.
  
  The recipient for Billing notices can also be managed within your Webnames.ca via:
  

  • My Account -> Account Settings
  • Click on the Notifications tab
    
     
• What happens to my domain should it not be renewed by its expiration date?
  Expired domains go through four different stages:
  

  1. Renewal Grace Period
  2. Redemption Period
  3. Pending Delete
  4. General Availability

  The process and time lines for these stages differs slightly from one domain extension to another. Please see the domain specific section of the FAQ page for details outlining the process for each specific domain.
  
  General Overview
  
  Renewal Grace Period
  This period begins the day the domain expires (we process expired domains at 9:00 AM the day the domain expires), and last for 30 calendar days.
  Should a domain expire, we will point the domain to one of our parking pages
  Email services are not affected (unless the parking of the domain results in a change in name servers)
  The domain can be renewed via a regular renewal process (i.e. via your Webnames.ca), and without penalty
  The domain will be immediately renewed, however may take 6 - 24 hours to become fully functional due to DNS propagation.
  
  Redemption Period
  This period begins at the end of the Renewal Grace Period, and last for 30 calendar days.
  This period is controlled by the respective Registry, whereby the zone file for the domain is removed.
  All services for the domain will cease to function
  The domain can only be recovered via a manual process. Please contact Webnames.ca support directly. The Registries impose an additional penalty fee in addition to the renewal fee, which we must pass long to customers. This fee is both to cover the additional overhead of the redemption process, but also to encourage domain owners to keep domains and their related websites functional. The costs to redeem a domain name is $75.00 . This fee includes the one year renewal of the domain.
  Upon redemption, the domain will be immediately recovered and renewed, however may take 6 - 24 hours to become fully functional due to DNS propagation.
  
  Pending Delete Period
  This period begins at the end of the Redemption Period, and lasts for 5 calendar days.
  The period is controlled by the respective Registry, during which no changes to the domain may be made whatsoever.
  When in this state, the domain cannot be recovered.
  
  NOTE: .CA domains undergo a proprietary process in between the Redemption Period and being put back into General Availability. Please see the .CA specific section of this FAQ for information on the To-Be-Released (TBR) process, or see http://www.webnames.ca/content/tbr.asp
  
  General Availability
  This period begins and the end of the Pending Delete Period, and denotes that the domain is available for registration by any party as a new Registration.
  

DOMAIN OWNERSHIP QUESTIONS

• How do I review the ownership of a domain - including my own?
  The ownership of a domain is part of a domain's registration. By looking up a domain via a WHOIS lookup, the publicly available information regarding a domain, and its ownership, can be found.
  
  The ownership information displayed should be considered the de facto version. This is the information that will be used and relied upon should there ever be a dispute over ownership of a domain. It is therefore essential that this information always be kept current and accurate (this not only includes your name, but your contact information as well).
  
  Webnames.ca WHOIS lookup: http://www.webnames.ca/whois.aspx
  
  Your domain ownership information can be updated via the Registrant section of your Webnames.ca account.
  
  Go to:
  

  • My Account -> Manage Domains and Services
  • Click on the applicable domain name
  • Click on the Registrant tab

  NOTE: There are two items that can affect the domain ownership information displayed in a WHOIS lookup:
  
  Webnames.ca Privacy
  If you have applied Webnames.ca Privacy to the Registrant of a domain, your contact details will be replaced with that of our CEO, Stephen Smith, along with our contact information
  
  Registry Privacy
  The .CA Registry (along with a few others, such as .TEL) afford a certain level of privacy to Registrants who have designated themselves to be of a non-commercial or organization nature (i.e. the domain is registered to an individual, and not a company or group). In these cases, the Registry will not display any Registrant information when a WHOIS lookup is done on a related domain.
  
• My contact information is out of date. How do I update this information?

  To make changes to either your Webnames.ca account or related Registrant information (it is advisable to review and update both as necessary), please take the following steps after logging into our website:
  
  To change your Webnames.ca account information :

  • Login to Webnames.ca > My Account > Account Settings
  • Click on the "Account Owner" Tab
  • After making updates, save your changes.

  To update any Registrant profile:

  • Browse to My Account -> Manage Domain and Services
  • Click on 'List by Registrant'
  • Click on the Registrant you wish to update
  • Make edits to the existing Registrant information as necessary and/or
  • Click the link near the bottom of the page to define alternative Administrative, Billing or Technical contacts (if not already in place)
  • Update all contact information as necessary and click the 'Update' button at the bottom of the page
• What do I do if my Registrant name is incorrect?
  For auditing and reconciliation purposes, the actual Registrant name cannot be modified. To effective perform a change in name, please follow the Registrant Transfer process located here: http://www.webnames.ca/services/domains/transfer.aspx
  
  There is no charge for this type of transfer, and functionality of the domain can be maintained through the options provided when initiating the transfer.
• I am trying to update my Registrant information, and the update keep failing. Why could this be?
  Updates to Registrants can fail for one primary reason
  
  CIRA (the Canadian Internet Registration Authority) Registrant field validation necessitates that all fields within a Registrant profile meet the requirements as outlined by CIRA.
  
  It is typically the name of the Registrant in concert with the Legal Type (neither of which can be edited) that are in confildt, and thus any other updates to the Registrant will be rejected by CIRA.
  
  To resolve this, perform a Registrant Transfer to a new instance of the Registrant, which does not have any conflicting data.
  
  The Registrant name and legal type requirements appear below.
  
  If the Registrant type is designated a Corporation, the Registrant must contain one of the following whole words in the name: 
   

  bank banque caisse d'economie caisse d'epargne caisse de credit caisse populaire compagnie company coop cooperation cooperative cooprix corp corp. corporation credit union federation de societes mutuelles d'assurance federation of mutual insurance associations fideicommis fiducie inc inc. incorporated incorporee limited limitee

  ltd ltd. lte lte. ltee ltee. mutual benefit association s.a. s.a.r.f. s.c.c. savings union societe commerciale canadienne societe d'entraide economique societe d'epargne societe de fiducie societe de secours mutuels societe mutuelle d'assurance societe par actions trust ulc ulc. unlimited liability company limited liability company llc sarl societe par actions a responsabilite limitee limited liability partnership llp société à responsabilité limitée s.r.l.

  
  If the Registrant is designated as an Individual, then the following words CANNOT be part of the Registrant name 
  

  academic academie academy access admin administration administrations administrator adult adventure alb alberta alliance american animal animals animaux and arts assistance associate associates association autorite authority available band bc breakfast british business businesses  calgary canadian canadien canadienne capital capitale care carpet carpets central city classic club clubs college comission commerce communication communications computer conseiller conseillers consultant consultants consultation consulting coop co-op cottages council country cyber cybercafe design designs development developpement digital disability disabilities disponible distribution district dns domain domains domaine domaines drink droits economic economique educational eglise electronic electronics electronique electroniques essential essentials compagnie company corporation entreprise essentiel essentiels ergonomic ergonomics ergonomique event events evenement evenements

  farm farms ferme fermes film films financial financiere food foreign free fund funds gallerie gestion golf graphic graphics graphique graphiques group groupe halifax hamlet health hebdomadaire help hosting hotel hotels immobilier individu individus individual individuals industrie industries industry information instruments interest international internet  journal laboratoire laboratoires laboratory laboratories leasing liberal local location locations management manitoba mb mechanic mechanics medecine media medical montreal motel motels motoneige motoneiges motor motors  nb network networking new brunswick newfoundland nf northerns nova scotia ns of office online ontario org organisation organization ottawa outlet outlets pei photography photographie picture pictures product products production productions program programs properties property public publishing punk quarterly quebec

  realty remote rental rentals restaurant rights rues rural sa sask. saskatoon school services sex ski snowmobible snowmobibles societe society solution solutions sport sports student studio supply supplies system systems teacher teachers teaching technical technologie technology the theatre tm toronto treats trimestriel town ultimate universal universel university universite realty remote rental rentals restaurant rights rues rural sa sask. saskatoon school services sex ski snowmobible snowmobibles societe society solution solutions sport sports student studio supply supplies system systems  teacher teachers teaching technical technologie technology the theatre tm toronto treats trimestriel town ultimate universal universel university universite vacation vacations vancouver vente verte village ville virtual virtuel webmaster website weekly winnipeg xxx canada (tm)

   

DOMAIN TRANSFER QUESTIONS

• How do I transfer a domain to Webnames.ca?
  Registrar transfers are always initiated by the gaining party via the gaining Registrar.
  
  The steps to perform a transfer are generally divided into three steps
  

  1. Customer initiates the transfer via their Webnames account
  2. Webnames obtains approval from the domain owner to submit the domain transfer request
  3. The domain transfer request is submitted to the respective Registry, and provided that the transfer request details are valid, the transfer completes after a defined period of time.

  Registrar transfers add a year to the domain registration, and a fee is involved. Please see our general pricing page, or the pricing page within your account for details.
  
  Transfers for Webnames.ca start here: http://www.webnames.ca/services/domains/transfer.aspx Please refer to the Registrar Transfer section of this page for specific instructions and details regarding the transfer process.
  
  Note: As the process for transferring a domain can differ slightly from one domain extension to another, please see the related domain extension specific section of this FAQ page for a walk through of that domain's specific transfer process.
• How often may a domain be transferred?
  Domains may be transferred from one Registrar to another every 60 days.
  
  For newly registered domains, the domain must be 65 days old before being transferred (60 days + the initial 5 days Add Grace period)
  
  .CA domains: In addition to the above restrictions, .CA domains can only transfer Registrants every 60 days as well.
• After I have initiated my request to transfer registrars, how long does the process take?
  The length of time required to transfer a domain varies. There are two separate parts to the process:
  
  

  1. The validation of the request through the gaining Registrar contacting the domain Administrative Contact
  2. The processing of the transfer request once it is submitted to the respective Registry.

  The time required to complete the former steps is dependent upon the Adminsitrative Contact's ability to recieve (via email) and validate the transfer request. If the Administrative Contact is available and responsive, this portion of the process can be completed within a few minutes.
  
  The time required to complete the latter steps, the Pending Transfer period for most domains is 5 days.
  
  Note that .CA domains do not utilize a Pending Transfer period, meaning that as soon as a valid transfer request is submitted to the Registry, the transfer will complete immediately.
  
  Please see the FAQ entry on this page 'I need to transfer a domain quickly. What should I do?' for additional information.
• I need to transfer a domain quickly. What should I do?
  Domain transfers can be expedited by doing the following:
  
  Ensure that the current WHOIS information is valid. For most transfers, the Admin contact of the domain will need to provide some form of authorization via email. It is essential that the email address (and other contact info) be correct. Use the tool on our WHOIS page to verify the information. If necessary, update it through the current Registrar before initiating a transfer
  
  Request that the losing Registrar approve the transfer. Once the transfer has been initiated at the Registry (i.e. the domain status shows: Pending Transfer via a WHOIS lookup), for most domain types (.CAs are excluded) the domain will remain in this Pending Transfer period for a period of time, which is typically 5 calendar days.
  
  At the end of the 5 day Pending Transfer period, the domain will transfer to the gaining Registrar by default.
  
  This period can however be expedited by the losing Registrar implicitly approving the transfer away from them. Contact the losing Registrar and request that the domain transfer be approved. The transfer will complete immediate upon approval being given. The is a special request, and not one that a Registrar may be immediately set up to accommodate. It can be done however - just make sure you talk to the right people at the losing Registrar.
  
  
• I am trying to transfer a domain and it keeps failing. Why could this be?

  There are a number of common reasons why a domain transfer could fail.

  • Approval from Admin Contact to submit the transfer
  • Domain status is: locked , at the respective Registry
  • Incorrect Domain Transfer Authorization code
  • Domain has undergone a transfer recently

  Admin Contact Approval: The Administrative Contact for the domain must provide approval to the gaining Registrar prior to the Registrar submitting the transfer request. For some domains, the Registry will also required approval from the Admin contact via a separate process. See the domain specific section of this FAQ for any specifics.
  
  Domain Status is: Locked : Domains all have a status which essentially toggles on or off the ability for the domain to be transferred. Different Registries use different terms to denote the status, however the status must show or infer 'ok' as opposed to 'Transfer Prohibited'. The status of a domain can be seen via a WHOIS lookup.
  
  Incorrect Domain Transfer code: A domain's transfer code (often called an EPP transfer code) is a string of numbers, letters and characters. This code must be provided to the gaining Registrar and is submitted as part of the transfer request. For security purposes, the code can be long and complex.
  
  Domain has undergone a transfer recently: Recently registered domains can be transferred to another Registrar only after 65 days. Domains that have existed for some time (>125 days) can only be transferred every 60 days. These are rules instituted by the respective Registry and not by Webnames nor any other Registrar.
  
  
   

• How to I transfer a domain from one owner to another when the domain is already with Webnames.ca?
  Please follow the Registrant Transfer process located here: http://www.webnames.ca/services/domains/transfer.aspx
  
  There is no charge for this type of transfer, and functionality of the domain can be maintained through the options provided when initiating the transfer.
• What are the costs involved for a registrant transfer?
  There is no cost to perform a Registrant Transfer.

DOMAIN MANAGEMENT QUESTIONS

• How do I change the functionality of my domain?
  Once logged into your Webnames.ca account, navigate to: 

  • My Account -> Manage Domains and Services
  • Click on the domain name in question
  • Click on the Select a Service Tab

  This tab contains options for adjusting how your domain functions. Items include configuring free options such as:
  

  • Forwarding the domain to another URL
  • Assigning new / different name servers
  • Assigning a different preconfigured parking pages

  As well as options to purchase add-ons such as:

  • DNS Hosting, IP Pointing or using Webnames as a backup DNS provider ( all three of these options are collectively referred to as our DNS Advantage service)
  • Web Hosting
  • Web Builder

  A complete description of these services can be found under the Services menu on our website.
• I need to forward my domain elsewhere. How do I do this?
  There are a number of different ways to make your domain display the content located at another hosting provider. These three different ways are dependent on the configuration of the hosting provider. If you are unsure of which method to use, usually providers will have instructions on what method to employ.
  
  Domain Forwarding
  This is the simplest of the three options, and is free to do. If you have another domain name to forward your domain to, choose this option.
  
  

  1. Browse to My Account -> Manage Domains and Services
  2. Click on the domain in question
  3. Click on the Select a Service Tab, and then scroll down to 'Domain Value Bundle' and 'Apply Domain Forwarding'
  4. Click the Configure button
  5. Enter in the URL that you would like to forward your domain to (e.g. http://www.otherdomainname.com or http://www.otherdomainname.com/yoursite ).
  6. Optionally, you may utilize the Gripping option, which result in your domain name staying in your visitor's the web browser address bar. With this option unchecked, the forwarding will result in the address bar updating as the visitor is forwarded from your domain to the destination site.
  7. Save your changes

  Assign new Name Servers
  This is the most common of the three options, and is free to do. If you have been given two or three new name servers to assign to your domain (e.g. ns1.yourhostingprovider.com etc.), choose this option.
  
  NOTE: This option affect the routing of all services for your domain. Ensure that all services for your domain (website, email etc.) are accounted for on these new name servers before switching. If you have email services with Webnames.ca and would like to retain them, please see this page before updating your name servers: http://mailadmin.webnames.ca/DNSConfiguration.aspx
  
  

  1. Browse to My Account -> Manage Domains and Services
  2. Click on the domain in question
  3. Click on the Select a Service Tab, and then scroll down to 'Domain Value Bundle' and 'Update Name Servers'
  4. Click the Configure button
  5. Enter in the name servers to assign to the domain. Note a minimum of two different name servers need to be assigned to your domain.
  6. Save your changes

  Utilize Webnames.ca to host DNS records for your domain
  This is the most flexible of the three options, but does require the purchase of our add-on DNS Advantage Service. If you have been given 'A records' or 'CNAME' etc. then use this option.
  
  

  1. Log into your Webnames.ca account
  2. Browse to My Account -> Manage Domains and Services
  3. Click on the domain in question, leading to Domain Management
  4. Click on the Select a Service Tab
  5. Scroll down to DNS Advantage
  6. Click Purchase on the right, and proceed through the Shopping Cart.

  This service will yield you an Advanced DNS tab within Domain Management, whereby you can create all the DNS records required for the operation of your domain.
  
  *Please note that if the domain in question already has a hosting package (though us) on it, then DNS records for the domain may be added without requiring our Advanced DNS service. In this case DNS records can be managed from within your hosting Control Panel

  NOTE: When updating the functionality of your domain using any of the options above, the changes are committed immediately, however the changes will take time to propagate across the Internet to you. If you have visited your domain recently prior to making changes, then you will be seeing a cached version of your site for 6 to 24 hours - even after making the changes. This is referred to as DNS propagation delay. Upon making changes to the functionality of your domain, you will need to wait the 6 - 24 hours it takes for the changes to 'reach' you, or alternatively you can try accessing your site via a method that has not visited your domain recently, such as on your smart phone. Once you have visited the site, that instance is what becomes cached for the next 6 - 24 hours.
  
  
• How do I set DNS records for my domain?

  Our Advanced DNS service is required to host and manage customer DNS records for your domain. This service costs a nominal $5.00 per year.

  Advanced DNS can be activated on your domain of choice by doing the following:

  1. Log into your Webnames.ca account
  2. Browse to My Account -> Manage Domains and Services
  3. Click on the domain in question, leading to Domain Management
  4. Click on the Select a Service Tab
  5. Scroll down to DNS Advantage
  6. Click Purchase on the right, and proceed through the Shopping Cart.

  This service will yield you an Advanced DNS tab within Domain Management, whereby you can create all the DNS records required for the operation of your domain.
  
  *Please note that if the domain in question already has a hosting package (though us) on it, then DNS records for the domain may be added without requiring our Advanced DNS service. In this case DNS records can be managed from within your hosting Control Panel

• How do I apply new name servers to my domain?
  Name servers can be specified by doing the following within your Webnames.ca account
  

  1. Browse to My Account -> Manage Domains and Services
  2. Click on the domain in question
  3. Click on the Select a Service Tab, and then scroll down to 'Update Name Servers'
  4. Click the Configure button
  5. Enter in your desired Name Servers, and click Save Changes when complete

  NOTE: This option affects the routing of all services for your domain. Ensure that all services for your domain (website, email etc.) are accounted for on these new name servers before switching. If you have email services with Webnames.ca and would like to retain them, please see this page before updating your name servers: http://mailadmin.webnames.ca/DNSConfiguration.aspx
  
• I am trying to update name servers, and the changes keep failing. Why could this be?
  There are a number of reasons that a name server change would be denied by the Registry
  
  Domain in Pending Transfer: If a domain status us already in Pending Transfer, no updates whatsoever are permitted. If the domain transfer is cancelled, then the update may be applied.
  
  Domain is in Redemption or Pending Delete: If a domain is in either of these statuses, no updates are possible for the domain. If in Redemption, the redeeming (and renewing the domain) will then allow for updates to be made. Contact Support to perform a redemption. For domains in Pending Delete, the domain must be allowed to expire completely and then registered as a new domain.
  
  .CA Domains - Registrant Information Validation check: CIRA does audit Registrant information periodically. If information is precieved as potentially being invalid, CIRA will contact the Registrant diferctly via email and locked the domain while the audit is being undergone. No updates to the domain will be permitted during this process
  
  Invalid Name Servers: Ensure that the name servers you are assigning have been registered at the respective Registry of the domain they are being assigned to. Contact Support to validate whether the name servers in question have been registered properly.
  
• I am making routing changes to my domain, yet I am not seeing those changes take effect. Why?
  When updating the functionality of your domain in a way that affects the routing of the domain, the changes are committed immediately, however the changes will take time to propagate across the Internet to you.
  
  Examples of routing changes are:

  • Activating a Hosting package
  • Changing / Updating Name Servers
  • Making DNS record changes
  • Applying URL forwarding for the first time

  
  If you have visited your domain recently prior to making changes, then what you will be viewing is a cached version of your site for the next 6 to 24 hours - even after making the changes. This is delay referred to as DNS propagation delay. This means that upon making changes to the functionality of your domain, you will need to wait the 6 - 24 hours it takes for the changes to 'reach' you.
  
  Alternatively you can try accessing your site via a method that has not visited your domain recently, such as on your smart phone. Once you have visited the site, that instance is what becomes cached for the next 6 - 24 hours.
  
  The Time-to-Live (TTL) value in the DNS records for your domain is what governs how long DNS propagation takes. For domains utilizing Webnames.ca's Name Servers, the default TTL is 6 hours. If changes are going to be made to the routing of your domain, propagation delay time can be decreased by lowering the TTL one full cycle before making any changes.
  
  Example: If the initial TTL is 24 hours, then the TTL should be lowered to a smaller value (such as 1 hour) - and this change to the TTL needs to then propagate across the Internet before you make additional DNS record changes - so lowering the TTL would need to be done at least 24 hours prior to making any further DNS changes. This allows the new TTL to propagate so that any subsequent DNS changes will only take 1 hour to propagate.
  
  Once all DNS changes have been made, propagated, and verified, it is advisable to again raise the TTL on your domain back to its default value. A higher TTL value lessens the frequency and load on the DNS infrastructure everywhere on the Internet.
  
  

DOMAIN PRIVACY

• What is domain privacy?
  As required by the domain name registries, every time you register a domain name, your name, address, phone number and email address are listed in a public Whois database.
  
  Webnames Privacy Service allows you to update your WHOIS record with non-personal information. When Privacy is enabled, the Administrative, Billing and Technical sections of your WHOIS record are replaced with generic Webnames Services Inc. contact information.
• Do I retain control of my domain?
  Absolutely. You retain ownership and full control of your domain.
• Do I have to submit my actual contact information to Webnames.ca?
  Yes, this is a requirement for domain registration. However, if you purchase the privacy service, this information will not be published on the public WHOIS.
• How much does the privacy service cost?
  The cost of our Webnames.ca Privacy Service is $10.00 per domain name per year.
  
  Our Privacy Service is applied at the Registrant level, and thus enabling this service once will activate privacy for all domains owned by the Registrant
  
• What are the benefits of using Webnames Privacy service?
  • Protect yourself from spam, telemarketers, identity & domain theft. Webnames Privacy blocks more spam than any other privacy service available. See for more info.
  • Unlike other privacy services which only gives you an email alias which spammers use to continue to send you email, with Webnames Privacy, you receive *official correspondence only
  • Most comprehensive privacy service in the industry - available for most domain extensions (.ca, .com, .net, .org, .info, .mobi, biz, .cn, .asia)
  • Retain ownership and complete control of your domain

  
  
  *official correspondence includes all correspondence as required by Webnames.ca to deliver as a Registrar and in provision of other services
• If I register a domain name with privacy, will I be listed as the registrant for the domain in the WHOIS?
  Only non-individual registrants of .ca domain names will have their registrant name listed in the .CA WHOIS. There is no way to avoid this, except through a registrant transfer, which changes the ownership of the domain name.
  For all other extensions (.com, .net, .org, .biz, .info, .asia, .cn, .mobi) the registrant name will not be shown in the WHOIS.
• Who is considered an individual registrant of a .CA domain name according to CIRA?
  • Canadian citizen / Permanent resident"
  • Individual Aboriginal Person
  • Trade-mark registered in Canada for an individual"
  • "Legal representative" – Individual legal type
• What happens to my private email address if I transfer my domain name to another registrar?
  When a domain name with privacy transfers away from Webnames.ca, the private email address will be disabled. The owner of the domain name must change the email address or disable privacy before initiating the transfer.
• For domains other than .CA, if Webnames Privacy is listed as the registrant of my domain, does this mean I no longer own the domain name?
  No, you are still the owner of the domain name. Webnames Privacy is appearing as the organizational contact, not the actual registrant.
• How do I cancel the Webnames Privacy service?
  To cancel this service, you must log into your Webnames.ca account. Select the registrant that you would like to cancel the service for. This will disable privacy for all domains belonging to that registrant.
  
  Please note that there are no refunds for cancellation of the privacy service.
• Will I be notified when it is time to renew my Webnames Privacy service?
  There is no need to renew the privacy service since it is correlated with your domain renewal. When the domain renews, so will the privacy for that domain.
• Once Privacy is enabled on my domain name, how long does it take to have the WHOIS updated?
  We submit your new information to the WHOIS immediately. It normally takes 12 – 24 hours for the WHOIS database to be updated. In the case of registrants that are active at CIRA (i.e. if the domains affected are .ca's) the registrant will need to log into their CIRA account and approve the change before it takes effect in the WHOIS.
• Will Webnames.ca ever reveal my actual contact information?
  Actual contact information will only be revealed if required by court order.
  
  Where there is a breach of our terms and conditions, Webnames.ca reserves the right to terminate the Webnames Privacy Service.
• How do I contact someone who has Webnames Privacy Service enabled?
  If you try to email the email address listed on the WHOIS for a Webnames Privacy Customer, your email will bounce. You must pay a $10 processing fee, complete the form, fax it to 604-633-3174 and receive approval before your email will be forwarded to the administrative contact we have on file.
  
  This process and the fee paid does not guarantee that the Webnames Privacy Customer will read or respond to your request.
• Will I still get spam (unsolicited email)?
  Unlike other services which continue to forward emails to you (they just don’t display your real email address), Webnames Privacy blocks all emails to the administrative contact email address, except official correspondence as required by Webnames.ca to deliver as a Registrar and in provision of other services.
  
  We will also forward to you correspondence from those who pay a $10 processing fee and complete a detailed request form.
  
  Note however, prior to you enabling Webnames Privacy that any information previously available in the WHOIS may have been collected by spammers who may continue to use this information.
• I am an “individual” as defined by CIRA and qualify under CIRA’s WHOIS privacy policy. Would I still need to purchase Webnames Privacy?
  CIRA has an online process which anyone can use to send correspondence to you even though your actual contact information is not listed on the CIRA WHOIS. If you continue to receive a lot of unsolicited mail, you may wish to purchase the Webnames Privacy service for an extra layer of protection.
• When buying an SSL certificate, how will my Privacy Service affect my ability to configure my SSL ?
  Certificate authorities use the WHOIS to validate the legitimate holder of a domain name during the configuration process of your SSL. Webnames Privacy has a process to coordinate your SSL configuration and Privacy Service.
• How will Webnames Privacy work with my .Asia domains so that I continue to meet the Registry's Asian presence requirements?
  You will need to delegate Webnames Asia as your CED contact and we will use Webnames Asia as your technical contact. Webnames Services Inc. will be used as your administrative contact. This way you will have complete anonymity while continuing to be in compliance with the Asian presence requirements. Many of you are already using Webnames Asia as your CED contact so there will be no additional charge. For those who are currently using their own Asian contact information, there is an additional charge of CAD$9.95 per year to use Webnames Asia as the CED contact.
• Can I apply Webnames Privacy to only some of the domains under one Registrant and not to other domains?
  If you are an "individual" i.e. your registrant type under .CA rules is Canadian citizen, permanent resident, legal representative or aboriginal person - The privacy service for individuals is applied at the registrant level and therefore, you will be charged for all domains, excluding .US. For .CA domains, you may choose to enable or disable privacy.
  
  This means that if an individual registrant has 2 .coms, 2.nets and 2.ca domains, you will be charged for the .com and .net domains, but have the option to choose privacy on the .ca domains (since CIRA provides a level of privacy for individual .ca's). If you choose Yes for the .ca, privacy is applied to ALL the .ca’s under that registrant or if NO, privacy will not be applied to ALL the .ca’s under that registrant.
  
  If you are a "non-individual" i.e. corporation or other legal types - The privacy service for non-individuals is applied at the registrant level and you will be charged for all domains, excluding .US.
  
  This means that if a company registrant has 2 .coms, 2.nets and 2.ca domains, you will be charged for all domains.
  
  In order to have some domains with privacy and some without, you will have to separate these domains into different Registrants by completing a Registrant Transfer.

VALUE-ADDED SERVICES QUESTIONS

• Does Webnames.ca provide Domain Parking?
  Yes, Webnames.ca offers FREE Domain Parking.
  

  For a description of each of these pages, see our Domain Parking page at http://www.webnames.ca/services/domains/domain_parking.aspx
  
  To apply a parking page to your domain, perform  the following steps within your Webnames.ca account

  1. Browse to My Account -> Manage Domains and Services
  2. Click on the domain in question
  3. Click on the 'Select a Service' Tab, and then scroll down to Domain Value Bundle and Domain Parking
  4. Click the Configure button to the right
  5. Select your desired Parking Page, and click Save Changes at the bottom when complete

  
  
• Does Webnames.ca provide Domain forwarding services?
  Yes, Webnames.ca offers free Domain Forwarding.
  

  For a description of each of these pages, see our Domain Forwarding page at http://www.webnames.ca/services/domains/domain_forwarding.aspx
  
  To apply forwarding to your domain, perform  the following steps within your Webnames.ca account

  1. Browse to My Account -> Manage Domains and Services
  2. Click on the domain in question
  3. Click on the 'Select a Service' Tab, and then scroll down to Domain Value Bundle and Apply Domain Forwarding
  4. Click the Configure button to the right
  5. Enter the URL to forward your domain to, and click Save Changes at the bottom when complete

  
  
• What is Domain Gripping?
  Domain gripping is a variation of Domain forwarding. There is no additional charge for Domain gripping once you have Domain forwarding, so you can switch it on or off to suit your needs. Gripping creates an 'invisible' frame that holds ("grips") the desired URL, while displaying the content of the site being forwarded to.
  
  With Domain gripping, your domain name is forwarded to an existing website and a visitor's browser displays your domain name in the address bar rather than the existing website's URL. Gripping is perfect for those who have a long and difficult-to-remember web-address or for those who want to show they have specific websites for each product.
  
  Example:
  · you have a website at www.myisp.com/xyzrestaurant/
  · you forward sandwiches.ca and soups.ca to www.myisp.com/xyzrestaurant/
  · when someone types "www.sandwiches.ca" or "www.soups.ca" into the address bar of their Internet browser, they get directed to www.myisp.com/xyzrestaurant/ (i.e. they see the content of the website) but they see "http://www.sandwiches.ca" or "http://www.soups.ca" in their browser's address bar.
  
  
• What is E-mail Channeling?
  E-mail Channeling is an extremely powerful tool that allows you to create e-mail addresses (aliases) for a registered domain name and have them ‘channeled’ or redirected to a working e-mail address.
  
  Using your own easy to remember domain name, E-mail Channeling is the perfect way to mask a generic ISP e-mail address or a long, cumbersome address.
  
  Multiple “aliases” may be set up (e.g. president@yourdomain.ca, info@yourdomain.ca, sales@yourdomain.ca) that you can then channel to any working e-mail address (a great way for small businesses to mimic a larger corporation). There is no limit to the number of aliases you create. (First alias is free, addiontal aliases are $5 per year)
  
  You can channel all aliases to one existing e-mail address or channel each alias to a distinct e-mail address. For a flat fee of $20 per year, you may also choose the “All Aliases” option that automatically channels anything@yourdomain.ca to one e-mail address.
  
  All you need is:
  1. a working e-mail address for the e-mail aliases to channel to (can be through a free e-mail service such as hotmail.com as long as it works) and
  2. a registered domain name that is not already hosted by another internet service provider
  
  Please note that E-mail Channeling does NOT provide you with an e-mail account or mailbox with which you can store e-mail or send e-mail. E-mail Channeling is not suitable for customers who have specified their own Domain Name Server (DNS) information for their domain name (i.e. the domain name is already hosted by an Internet Service Provider and has an active website).

.CA DOMAIN NAME QUESTIONS

• Who is the registry for .CA?
  The Canadian Internet Registration Authority (CIRA) (French: Authorité canadienne pour les enregistrements Internet ACEI) is the organization that manages the .CA country code top-level domain, the policies that support Canada’s Internet community and Canada’s involvement in international Internet governance. CIRA is a member-driven organization. Membership in CIRA is free, and open to anyone who holds a .CA domain.
• What is a .CA domain name and why should I have one?
  .CA is the official country code Top-Level-Domain (ccTLD) of Canada. CA is the domain name reserved exclusively for those connected to Canada.
• Are there Presence Requirements pertaining to who can register a .CA domain name?
  Yes. The registrant contact registering a .CA domain, must be a Canadian Citizen or be a Corporation located within Canada. See CIRA's Canadian Presence Requirements for more details: http://cira.ca/assets/Documents/Legal/Registrants/CPR.pdf
• Does Webnames.ca offer a Trustee Service for the registration of.CA Domains?
  No. The use of Trustee services is not permitted by CIRA
• How many characters can a .CA domain name contain?
  A minimum of 3 characters (letters and numbers) and a maximum of 63 characters are permitted. Hyphens ("-") are allowed, however not at the beginning or directly in front of the TLD.
• How many years can a .CA domain be registered for?
  .CA domain names can be registered for a minimum of 1 year, and a maximum of 10 years.
• How much does it cost to register or renew a .CA domain name?
  For our latest pricing, please refer to ‘My Pricing’ in your account.
• What is the refund period for new registrations of .CA domain names?
  There is a 5 calendar day refund period for new .CA domain name registrations.
• Is a .CA domain name included for free with Webnames.ca Hosting?
  Yes. A .CA domain can be included with Webnames.ca’s feature rich hosting.
• What is the refund period for renewals of .CA domain names?
  The .CA registry does not offer refunds for .CA domains renewals.
• What is the renewal process for my .CA domain name?
  The renewal for your .CA domain must occur prior to your Webnames.ca renewal date to avoid disruption to your service.
• What is CIRA’s dispute resolution process?
  CIRA’s dispute resolution process is a mechanism through which individuals and businesses meeting CIRA Canadian Presence Requirements (as defined at http://www.cira.ca/dispute-resolution) can obtain quick out-of-court arbitrations, at relatively low cost, for clear cut cases of bad faith registration of dot-ca domain names. CIRA recently announced the names of the firms mandated to provide alternate dispute resolution services to parties claiming bad faith registration of .CA domain names. The purpose of the CIRA Dispute Resolution Policy (CDRP) is to give certain rights holders, relatively quick, inexpensive and fair methods for dealing with bad faith registrations of .CA domain names. For more information please visit http://www.cira.ca/cdrp/.
• What is the maximum term a .CA domain may be renewed for?
  .CA domain names can be renewed for a minimum of 1 year and maximum of 9 years. The current renewal date cannot be more than 10 years in the future from today's date.
• If I forget to renew my .CA domain can I still recover it? Is there a redemption period?
  Yes. There is both a Renewal Grace Period and a Redemption period for .CA domains.
  
  .CA domains feature a 30 day Renewal Grace Period, which begins as of the domain expiration date. During this time the domain can be renewed as per a normal renewal process, and can be done so without penalty.
  
  .CA domains also feature a 30 day Redemption Period, which begins at the conclusion of the Renewal Grace Period. There is an additional penalty fee imposed by the Registry to reactivate and renew a domain which is within it's Redemption Period. Please contact Webnames.ca Support to perform a domain redemption.
  
  Should the end of the redemption period be reached, the domain cannot be renewed. Such domains will be put onto CIRA's To-Be-Released (TBR) list, and made available through that process. Please see the TBR entry in this FAQ for more information on this process.
  
  Domains that are not awarded via the TBR process will be made available to the public and can be acquired as a new domain registration.
• How do I Transfer a .CA domain name?
  To transfer this type of domain to Webnames.ca, you must obtain a transfer authorization code and the domain must be unlocked. Both of these actions are done through your current Registrar. Normally you will find the authorization code and the ability to unlock the domain in the user interface of your current Registrar's website.
  
  This type of domain can only undergo a Registrar Transfer every 60 days. In the case of a new domain registration, the domain can only be transferred 65 days after its initial registration.
  
  Once you have obtained the transfer authorization code and unlocked the domain, a Registrar Transfer to Webnames.ca may be initiated on the following page: http://www.webnames.ca/services/domains/transfer.aspx
  
  The current Registrant of the domain will be required to approve the transfer via an email. In cases where an updated email address is used for the new instance of the Registrant at Webnames, as compared to the current Registrant email address, then both email addresses will be sent separate emails, and both must provide approval.
  
  Once approval has been received, the transfer will be submitted to the Registry and the transfer will complete immediately. Upon successfully transferring the domain, the expiration date will be extended by 1 year.
• How do I change the ownership of a .CA domain name?
  .CA Registrant Transfers are free, and do not alter the current expiration date of the domain.
  
  For .CA domains, a change in Registrant (or Registrar) can only occur every 60 days.Registrant transfers can be initiated here: http://www.webnames.ca/services/domains/transfer.aspx
  
  Both gaining and losing Registrants will be required to approve the transfer via an email.In the case where both gaining and losing Registrants utilize the same email address, only one email will be sent.In the case where both gaining and losing Registrants reside within the same Webnames account (or the transfer is being initiated by a Parent account of both), no Registrant approval via email, or other means, is required.
  
  Once approval has been received, the transfer will be submitted to the Registry and will complete immediately. Upon the successful change of Registrant, the expiration date of the domain will not be modified.
• Why can I not update certain fields pertaining to my .CA Registrant?
  The Registry does not permit the updating of some Registrant information which would effectively be representative of a change in ownership of the domain. To update owner or organization names, perform a transfer to an new/updated instance of the Registrant.
• What is CIRA’s dispute resolution process?
  CIRA’s dispute resolution process is a mechanism through which individuals and businesses meeting CIRA Canadian Presence Requirements (as defined at http://www.cira.ca/legal/cdrp/) can obtain quick out-of-court arbitrations, at relatively low cost, for clear cut cases of bad faith registration of dot-ca domain names. CIRA recently announced the names of the firms mandated to provide alternate dispute resolution services to parties claiming bad faith registration of .CA domain names. The purpose of the CIRA Dispute Resolution Policy (CDRP) is to give certain rights holders, relatively quick, inexpensive and fair methods for dealing with bad faith registrations of .CA domain names. For more information please visit http://www.cira.ca/legal/cdrp/.
• Are 3rd and 4th level domains still available?
  As of October 12th, 2010, 3rd level (domain.bc.ca) and 4th level (domain.city.bc.ca) are no longer available for new registration. Existing 3rd and 4th level domains are unaffected and will remain valid so long as their renewal date remains in the future.
• I represent a municipality within Canada. Can we still register a domain for our municipality?
  Yes, municipalities may request the registration of a 2nd level (municipality.ca) or 4th level (municipality.city.bc.ca) domain by contacting Webnames.ca directly. These types of registrations must be manually requested from the Registry and cannot be done via our website.
• What level of privacy is available for .CA domains?
  The .CA Registry still provides privacy to Registrants that are categorized as individuals. Contact information for Individuals is hidden from the WHOIS by default. Individuals who wish to have their contact information shown may request this change through Webnames.ca Contact information for non-Individuals is shown, and cannot be hidden. Webnames.ca Privacy may be purchased in any of the above circumstances to replace what contact information is visible with that of a generic contact representative of our Privacy Service. Please see our Privacy page for more information. http://www.webnames.ca/services/domains/privacy.aspx
• Is it possible to disable CIRA’s privacy service and have my domain information displayed on the WHOIS?
  Yes, in order to opt-in to full WHOIS publication of domain information you must log into your CIRA registrant account. Under “Changing your privacy status”, click the “Turn privacy OFF” button.
• Is there a charge for CIRA’s privacy service?
  No, CIRA is not charging to protect information about individual Registrants and their Administrative and Technical contacts.
• Can non-individual registrants request CIRA’s privacy service?
  Yes. Registrants who are non-individuals, but who have a legitimate need to protect the privacy of their registrant information can request privacy protection through CIRA. CIRA’s criteria is that the non-individual registrant must prove that “the nature of that Registrant’s operations or activities is such that disclosure of its information via the WHOIS would be likely to cause harm to individuals or to that Registrant.” For more information, please see CIRA's whois FAQ
• My Registrant name is still displayed in the public WHOIS, even though I have Webnames.ca Privacy enabled. Why?
  CIRA requires that all domains which do not use (or qualify for) CIRA's privacy service have the legal name of the Registrant displayed. Third-party privacy, such as Webnames.ca Privacy can only be used to conceal the contact information of Registrant, but not the name.

.COM DOMAIN NAME QUESTIONS

• Who is the registry for .COM?
  Verisign manages the .COM Registry.
• What is a .COM domain name and why should I have one?
  The domain name com is a generic top-level domain (gTLD) in the Domain Name System of the Internet. Its name is derived from commercial,[1] indicating its original intended purpose for domains registered by commercial organizations. However eventually the distinction was lost when .com, .org and .net were opened for unrestricted registration.The gTLD com was originally administered by the United States Department of Defense, but is today operated by Verisign. Registrations in com are processed via registrars accredited by ICANN. The registry accepts internationalized domain names.The domain was one of the original top-level domains (TLDs) in the Internet when the Domain Name System was implemented in January 1985, the others being edu, gov, mil, net, org, and arpa. It has grown into the largest top-level domain.
• Are there Presence Requirements pertaining to who can register a .COM domain name?
  There are no general restrictions relating to who can register a .COM domain name.
• Does Webnames.ca offer a Trustee Service for the registration of.COM Domains?
  N/A
• How many characters can a .COM domain name contain?
  A minimum of 3 characters (letters and numbers) and a maximum of 63 characters are permitted. Hyphens ("-") are allowed, however not at the beginning or directly in front of the TLD.
• How many years can a .COM domain be registered for?
  .COM domain names can be registered for a minimum of 1 year, and a maximum of 10 years.
• How much does it cost to register or renew a .COM domain name?
  For our latest pricing, please refer to ‘My Pricing’ in your account.
• What is the refund period for new registrations of .COM domain names?
  There is a 5 calendar day refund period for new .COM domain name registrations.
• Is a .COM domain name included for free with Webnames.ca Hosting?
  Yes. A .COM domain can be included with Webnames.ca’s feature rich hosting.
• What is the refund period for renewals of .COM domain names?
  The .COM registry does not offer refunds for .COM domains renewals.
• What is the renewal process for my .COM domain name?
  The renewal for your .COM domain must occur prior to your Webnames.ca renewal date to avoid disruption to your service.
• The renewal date listed for this domain in my Webnames account does not match the WHOIS renewal date for my .COM domain name. Why?
  N/A
• What is the maximum term a .COM domain may be renewed for?
  .COM domain names can be renewed for a minimum of 1 year and maximum of 9 years. The current renewal date cannot be more than 10 years in the future from today's date.
• If I forget to renew my .COM domain can I still recover it? Is there a redemption period?
  Yes. There is both a Renewal Grace Period and a Redemption period for .COM domains..COM domains feature a 30 day Renewal Grace Period, which begins as of the domain expiration date. During this time the domain can be renewed as per a normal renewal process, and can be done so without penalty..COM domains also feature a 30 day Redemption Period, which begins at the conclusion of the Renewal Grace Period. There is an additional penalty fee imposed by the Registry to reactivate and renew a domain which is within it's Redemption Period. Please contact Webnames.ca Support to perform a domain redemption. Should the end of the redemption period be reached, the domain cannot be renewed or otherwise retrieved under any circumstances. Re-registering the domain as a new registration would be the only remaining option.
• How do I Transfer a .COM domain name?
  To transfer this type of domain to Webnames.ca, you must obtain a transfer authorization code and the domain must be unlocked. Both of these actions are done through your current Registrar. Normally you will find the authorization code and the ability to unlock the domain in the user interface of your current Registrar's website. This type of domain can only undergo a Registrar Transfer every 60 days. In the case of a new domain registration, the domain can only be transferred 65 days after its initial registration.Once you have obtained the transfer authorization code and unlocked the domain, a Registrar Transfer to Webnames.ca may be initiated on the following page: http://www.webnames.ca/services/domains/transfer.aspxThe current Registrant of the domain will be required to approve the transfer via an email. In cases where an updated email address is used for the new instance of the Registrant at Webnames, as compared to the current Registrant email address, then both email addresses will be sent separate emails, and both must provide approval.Once approval has been received, the transfer will be submitted to the Registry. The Registry in turn will contact the losing Registrant one last time via email. The Registrant must then approve the transfer via this process.Upon providing approval to the Registry initiated confirmation email, the transfer will complete immediately. Upon successfully transferring the domain, the expiration date will be extended by 1 year.
• How do I change the ownership of a .COM domain name?
  .COM Registrant Transfers are free, and do not alter the current expiration date of the domain.Registrant transfers can be initiated here: http://www.webnames.ca/services/domains/transfer.aspxBoth gaining and losing Registrants will be required to approve the transfer via an email.In the case where both gaining and losing Registrants utilize the same email address, only one email will be sent.In the case where both gaining and losing Registrants reside within the same Webnames account (or the transfer is being initiated by a Parent account of both), no Registrant approval via email, or other means, is required.Once approval has been received, the transfer will be submitted to the Registry and will complete immediately. Upon the successful change of Registrant, the expiration date of the domain will not be modified.
• Why can I not update certain fields pertaining to my .COM Registrant?
  N/A

.NET DOMAIN NAME QUESTIONS

• Who is the registry for .NET?
  Verisign manages the .NET Registry.
• What is a .NET domain name and why should I have one?
  The domain name net is a generic top-level domain (gTLD) used in the Domain Name System of the Internet. The name is derived from network, indicating its originally intended purpose for organizations involved in networking technologies, such as Internet service providers and other infrastructure companies. However, restrictions were never enforced and the domain is now a general purpose name space. It is still popular with network operators, and is often treated as an alternate to com.net is one of the original top-level domains (the other five being com, edu, gov, mil, and org) despite not being mentioned in RFC 920, having been created in January 1985. As of 2011, it is the third most popular top-level domain, after .com and .de.
• Are there Presence Requirements pertaining to who can register a .NET domain name?
  There are no general restrictions relating to who can register a .NET domain name.
• Does Webnames.ca offer a Trustee Service for the registration of.NET Domains?
  N/A
• How many characters can a .NET domain name contain?
  A minimum of 3 characters (letters and numbers) and a maximum of 63 characters are permitted. Hyphens ("-") are allowed, however not at the beginning or directly in front of the TLD.
• How many years can a .NET domain be registered for?
  .NET domain names can be registered for a minimum of 1 year, and a maximum of 10 years.
• How much does it cost to register or renew a .NET domain name?
  For our latest pricing, please refer to ‘My Pricing’ in your account.
• What is the refund period for new registrations of .NET domain names?
  There is a 5 calendar day refund period for new .NET domain name registrations.
• Is a .NET domain name included for free with Webnames.ca Hosting?
  Yes. A .NET domain can be included with Webnames.ca’s feature rich hosting.
• What is the refund period for renewals of .NET domain names?
  The .NET registry does not offer refunds for .NET domains renewals.
• What is the renewal process for my .NET domain name?
  The renewal for your .NET domain must occur prior to your Webnames.ca renewal date to avoid disruption to your service.
• The renewal date listed for this domain in my Webnames account does not match the WHOIS renewal date for my .NET domain name. Why?
  N/A
• What is the maximum term a .NET domain may be renewed for?
  .NET domain names can be renewed for a minimum of 1 year and maximum of 9 years. The current renewal date cannot be more than 10 years in the future from today's date.
• If I forget to renew my .NET domain can I still recover it? Is there a redemption period?
  Yes. There is both a Renewal Grace Period and a Redemption period for .NET domains..NET domains feature a 30 day Renewal Grace Period, which begins as of the domain expiration date. During this time the domain can be renewed as per a normal renewal process, and can be done so without penalty..NET domains also feature a 30 day Redemption Period, which begins at the conclusion of the Renewal Grace Period. There is an additional penalty fee imposed by the Registry to reactivate and renew a domain which is within it's Redemption Period. Please contact Webnames.ca Support to perform a domain redemption. Should the end of the redemption period be reached, the domain cannot be renewed or otherwise retrieved under any circumstances. Re-registering the domain as a new registration would be the only remaining option.
• How do I Transfer a .NET domain name?
  To transfer this type of domain to Webnames.ca, you must obtain a transfer authorization code and the domain must be unlocked. Both of these actions are done through your current Registrar. Normally you will find the authorization code and the ability to unlock the domain in the user interface of your current Registrar's website. This type of domain can only undergo a Registrar Transfer every 60 days. In the case of a new domain registration, the domain can only be transferred 65 days after its initial registration.Once you have obtained the transfer authorization code and unlocked the domain, a Registrar Transfer to Webnames.ca may be initiated on the following page: http://www.webnames.ca/services/domains/transfer.aspxThe current Registrant of the domain will be required to approve the transfer via an email. In cases where an updated email address is used for the new instance of the Registrant at Webnames, as compared to the current Registrant email address, then both email addresses will be sent separate emails, and both must provide approval.Once approval has been received, the transfer will be submitted to the Registry. The Registry in turn will contact the losing Registrant one last time via email. The Registrant must then approve the transfer via this process.Upon providing approval to the Registry initiated confirmation email, the transfer will complete immediately. Upon successfully transferring the domain, the expiration date will be extended by 1 year.
• How do I change the ownership of a .NET domain name?
  .NET Registrant Transfers are free, and do not alter the current expiration date of the domain.Registrant transfers can be initiated here: http://www.webnames.ca/services/domains/transfer.aspxBoth gaining and losing Registrants will be required to approve the transfer via an email.In the case where both gaining and losing Registrants utilize the same email address, only one email will be sent.In the case where both gaining and losing Registrants reside within the same Webnames account (or the transfer is being initiated by a Parent account of both), no Registrant approval via email, or other means, is required.Once approval has been received, the transfer will be submitted to the Registry and will complete immediately. Upon the successful change of Registrant, the expiration date of the domain will not be modified.
• Why can I not update certain fields pertaining to my .NET Registrant?
  N/A

.ORG DOMAIN NAME QUESTIONS

• Who is the registry for .ORG?
  PIR manages the .NET Registry.
• What is a .ORG domain name and why should I have one?
  The domain name org is a generic top-level domain (gTLD) of the Domain Name System (DNS) used in the Internet. The name is truncated from organization.The org domain was one of the original top-level domains, with com, edu, gov, mil and net, established in January 1985. It was originally intended for non-profit organizations or organizations of a non-commercial character that did not meet the requirements for other gTLDs. The MITRE Corporation was the first group to register an org domain with mitre.org in July 1985.Registrations in the org are processed via accredited registrars worldwide. Anyone can register an org second-level domain. Although org was recommended for non-commercial entities, there are no restrictions to registration. There are many instances of org being used by commercial sites. Second-level domains on org were also commonly used by individuals[citation needed], although name and info are now alternatives. According to the ICANN Dashboard (Domain Name) report, the composition of org is diverse, including cultural institutions; associations; sports teams; religious, and civic organizations; open-source software projects; schools; environmental initiatives; social, and fraternal organizations; health organizations; legal services; as well as clubs, and community-volunteer groups. There are also cases where companies or organizations have created sites under org for crisis management.
• Are there Presence Requirements pertaining to who can register a .ORG domain name?
  There are no general restrictions relating to who can register a .ORG domain name.
• Does Webnames.ca offer a Trustee Service for the registration of.ORG Domains?
  N/A
• How many characters can a .ORG domain name contain?
  A minimum of 3 characters (letters and numbers) and a maximum of 63 characters are permitted. Hyphens ("-") are allowed, however not at the beginning or directly in front of the TLD.
• How many years can a .ORG domain be registered for?
  .ORG domain names can be registered for a minimum of 1 year, and a maximum of 10 years.
• How much does it cost to register or renew a .ORG domain name?
  For our latest pricing, please refer to ‘My Pricing’ in your account.
• What is the refund period for new registrations of .ORG domain names?
  There is a 5 calendar day refund period for new .ORG domain name registrations.
• Is a .ORG domain name included for free with Webnames.ca Hosting?
  Yes. A .ORG domain can be included with Webnames.ca’s feature rich hosting.
• What is the refund period for renewals of .ORG domain names?
  The .ORG registry does not offer refunds for .ORG domains renewals.
• What is the renewal process for my .ORG domain name?
  The renewal for your .ORG domain must occur prior to your Webnames.ca renewal date to avoid disruption to your service.
• The renewal date listed for this domain in my Webnames account does not match the WHOIS renewal date for my .ORG domain name. Why?
  N/A
• What is the maximum term a .ORG domain may be renewed for?
  .ORG domain names can be renewed for a minimum of 1 year and maximum of 9 years. The current renewal date cannot be more than 10 years in the future from today's date.
• If I forget to renew my .ORG domain can I still recover it? Is there a redemption period?
  Yes. There is both a Renewal Grace Period and a Redemption period for .ORG domains..ORG domains feature a 30 day Renewal Grace Period, which begins as of the domain expiration date. During this time the domain can be renewed as per a normal renewal process, and can be done so without penalty..ORG domains also feature a 30 day Redemption Period, which begins at the conclusion of the Renewal Grace Period. There is an additional penalty fee imposed by the Registry to reactivate and renew a domain which is within it's Redemption Period. Please contact Webnames.ca Support to perform a domain redemption. Should the end of the redemption period be reached, the domain cannot be renewed or otherwise retrieved under any circumstances. Re-registering the domain as a new registration would be the only remaining option.
• How do I Transfer a .ORG domain name?
  To transfer this type of domain to Webnames.ca, you must obtain a transfer authorization code and the domain must be unlocked. Both of these actions are done through your current Registrar. Normally you will find the authorization code and the ability to unlock the domain in the user interface of your current Registrar's website. This type of domain can only undergo a Registrar Transfer every 60 days. In the case of a new domain registration, the domain can only be transferred 65 days after its initial registration.Once you have obtained the transfer authorization code and unlocked the domain, a Registrar Transfer to Webnames.ca may be initiated on the following page: http://www.webnames.ca/services/domains/transfer.aspxThe current Registrant of the domain will be required to approve the transfer via an email. In cases where an updated email address is used for the new instance of the Registrant at Webnames, as compared to the current Registrant email address, then both email addresses will be sent separate emails, and both must provide approval.Once approval has been received, the transfer will be submitted to the Registry. The Registry in turn will contact the losing Registrant one last time via email. The Registrant must then approve the transfer via this process.Upon providing approval to the Registry initiated confirmation email, the transfer will complete immediately. Upon successfully transferring the domain, the expiration date will be extended by 1 year.
• How do I change the ownership of a .ORG domain name?
  .ORG Registrant Transfers are free, and do not alter the current expiration date of the domain.Registrant transfers can be initiated here: http://www.webnames.ca/services/domains/transfer.aspxBoth gaining and losing Registrants will be required to approve the transfer via an email.In the case where both gaining and losing Registrants utilize the same email address, only one email will be sent.In the case where both gaining and losing Registrants reside within the same Webnames account (or the transfer is being initiated by a Parent account of both), no Registrant approval via email, or other means, is required.Once approval has been received, the transfer will be submitted to the Registry and will complete immediately. Upon the successful change of Registrant, the expiration date of the domain will not be modified.
• Why can I not update certain fields pertaining to my .ORG Registrant?
  N/A

.ASIA DOMAIN NAME QUESTIONS

• Who is the registry for .ASIA?
  DotASIA manages the .ASIA Registry
• What is .Asia?
  .Asia is a new TLD representing Asia and the Pacific region. It is unrestricted and anyone in the world can register a .asia domain name but you must fulfill a Charter Eligibility Declaration which Webnames.can take care of on your behalf.
• What is a .ASIA domain name and why should I have one?
  .ASIA is a sponsored top-level domain sponsored by the DotAsia Organization, with the back-end registry operated by Afilias. It was approved by ICANN on 19 October 2006 as a sponsored TLD. It serves as a regional domain for companies, organizations, and individuals based in the region of Asia, Australia, and the Pacific.
• Why .Asia
  • Wide global coverage - With over 60% of the world’s population (and over 90 languages), Asia is a region that is experiencing tremendous economic, cultural and technical growth. Companies can tap into the booming Asian economy and huge Asian market; and those planning to expand into that region in the future should register their .asia now.
  • Protect your brand – In today’s global market, companies need to protect their brand and trademarks around the world
  • Huge supply for early adopters – Since .Asia is brand new, you have a great chance of getting any domain you want.
  • Improved search engine rankings - .Asia is a natural word so it may make it easier for search engines to index your website.
• Are there Presence Requirements pertaining to who can register a .ASIA domain name?
  According to registry policy at least one contact (Administrative or Technical) located in the .ASIA region must be provided. The .ASIA region includes the following countries: CN HK JP KP KR MN MO TW AE AF AM AZ BH CY GE IL IQ IR JO KG KW KZ LB OM PS QA SA SY TJ TM TR UZ YE BD BN BT ID IN KH LA LK MM MV MY NP PH PK SG TH TL VN AQ AU CC CK CX FJ FM HM KI MH NF NR NU NZ PG PW SB TK TO TV VU WS
• Benefit of Registering with Webnames.ca
  • No risk — We only charge you when your registration is successfully completed. You risk nothing by preregistering. You risk nothing by applying. Other companies may charge an up-front registration fee or only return only a portion of your money for unsuccessful registrations.
  • Helps Meet Requirements — You’re required to have a contact that is a legal entity in Asia to qualify for a .asia domain name. Webnames.ca can lend you a "local presence"; thereby satisfying .asia’s Charter Eligibility Requirement for you.
• Does Webnames.ca offer a Trustee Service for the registration of.ASIA Domains?
  Yes. Webnames does offer a Trustee service (known as Charter Eligibility Declaration, or CED) for Registrants who would not otherwise meet .ASIA presence requirements.
• How many characters can a .ASIA domain name contain?
  A minimum of 3 characters (letters and numbers) and a maximum of 63 characters are permitted. Hyphens ("-") are allowed, however not at the beginning or directly in front of the TLD.
• How many years can a .ASIA domain be registered for?
  .ASIA domain names can be registered for a minimum of 1 year, and a maximum of 10 years.
• How much does it cost to register or renew a .ASIA domain name?
  For our latest pricing, please refer to ‘My Pricing’ in your account.
• What is the refund period for new registrations of .ASIA domain names?
  There is a 5 calendar day refund period for new .ASIA domain name registrations.
• Is a .ASIA domain name included for free with Webnames.ca Hosting?
  Yes. A .ASIA domain can be included with Webnames.ca’s feature rich hosting.
• What are the different types of registrations, and what do they mean?
  Sunrise Registration
  Sunrise registration allows trademark owners to protect the integrity of their names by registering them before they become available to the public. Sunrise registrations are the very first domain names that will be submitted to the registry for live registration. If you have a trademark or rights for the domain name you want to register, you are encouraged to register at this stage, as it will give you the absolute best chance of beating the competition to your domain name.
  
  Land Rush Registration
  This type of registration is for customers who do not have a trademark, but want to get the next best chance of successfully registering their domain name. When there are two or more applicants for the same domain name, applicants will be entered into an auction.
  
  Ongoing Registration
  Ongoing registration requests will be submitted for live registration once the registry fully opens, in the order they were received.
  The only exceptions are:
  The domain has already been successfully registered during the sunrise period.
  The domain has already been successfully registered during land rush.
• What is the .asia Charter Eligibility Requirement?
  Charter Eligibility Requirement is the basic requirement to register a .ASIA domain name. The Charter Eligibility Requirement makes a legal entity in one of the eligible ICANN-designated Asia/Pacific countries a prerequisite for .asia registration. This legal entity is called the Charter Eligibility Declaration contact, or CED contact.
  
  More:http://www.dotasia.org/policies/DotAsia-Charter-Eligibility--COMPLETE-2007-08-15.pdf
• What is the refund period for renewals of .ASIA domain names?
  The .ASIA registry does not offer refunds for .ASIA domains renewals.
• What is the renewal process for my .ASIA domain name?
  The renewal for your .ASIA domain must occur prior to your Webnames.ca renewal date to avoid disruption to your service.
• What is Charter Eligibility Declaration Contact?
  The CED Contact is not an additional contact, but a legal entity designated to make the Charter Eligibility Declaration.
  
  The CED contact may be a natural person or a juristic entity (such as a corporation). A natural person can be a person with an Asian passport or citizenship ID but does not necessarily have to be living in Asia. A juristic entity can consist of a corporation, companies, cooperatives, partnerships, collectives, government bodies, states, sovereigns, municipalities, political parties, trade unions, trusts, estates, associations, societies or institutions.
  
  The registrant must specify which contact to be listed as the CED Contact;
  Additional information must also be provided, these included:

  • Locality of the claimed Legal Entity status
  • Type of Legal Entity
  • Form of Identification
  • Identification Number / Code of Reference
  • Other remarks
• What is the responsibility of the Charter Eligibility Declaration Contact (CED Contact)?
  In the case where the CED contact is not the registrant, the CED contact and registrant will be jointly accountable for the domain registration, responsible for responding to dispute resolution proceedings and jointly be defined as the Registered Name Holder. Nevertheless, the Registrant (Registrant Contact) will remain the "operating contact" for a domain, including for domain transfers and the reappointment of a CED Contact for a domain.
• The renewal date listed for this domain in my Webnames account does not match the WHOIS renewal date for my .ASIA domain name. Why?
• What is the maximum term a .ASIA domain may be renewed for?
  .ASIA domain names can be renewed for a minimum of 1 year and maximum of 9 years. The current renewal date cannot be more than 10 years in the future from today's date.
• What are the ICANN designated Asia-Pacific countries?
  Afghanistan, Antarctica, Armenia, Australia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cocos (Keeling) Islands, Cook Islands, Cyprus, Federated States of Micronesia, Fiji, Georgia, Heard and McDonald Islands, Hong Kong, India, Indonesia, Iraq, Iran, Israel, Japan, Jordan, Kazakhstan, Kiribati, Korea, Democratic People's Republic of, Korea, Republic of, Kuwait, Kyrgyzstan, Laos, Lebanon, Macau, Malaysia, Maldives, Marshall Islands, Mongolia, Myanmar, Nauru, Nepal, New Zealand, Niue, Norfolk Island, Oman, Pakistan, Palau, Palestinian Territories, Papua New Guinea, Philippines, Qatar, Saudi Arabia, Singapore, Solomon Islands, Sri Lanka, Syria, Taiwan, Tajikistan, Thailand, Timor-Leste, Tokelau, Tonga Islands, Turkey, Turkmenistan, Tuvalu, United Arab Emirates, Uzbekistan, Vanuatu, Vietnam, Western Samoa, Yemen
• If I forget to renew my .ASIA domain can I still recover it? Is there a redemption period?
  Yes. There is both a Renewal Grace Period and a Redemption period for .ASIA domains..ASIA domains feature a 30 day Renewal Grace Period, which begins as of the domain expiration date. During this time the domain can be renewed as per a normal renewal process, and can be done so without penalty..ASIA domains also feature a 30 day Redemption Period, which begins at the conclusion of the Renewal Grace Period. There is an additional penalty fee imposed by the Registry to reactivate and renew a domain which is within it's Redemption Period. Please contact Webnames.ca Support to perform a domain redemption. Should the end of the redemption period be reached, the domain cannot be renewed or otherwise retrieved under any circumstances. Re-registering the domain as a new registration would be the only remaining option.
• If I do not have a contact located in Asia to fulfill the charter eligibility requirement, what should I do? What is Webnames.ca’s local presence service?
  Webnames.ca can assist you in fulfilling the mandatory Charter Eligibility Requirement by establishing the technical contact as a local presence. This can be done during the registration process. This solution costs $9.95 per domain name per year.
• What is the term of registration and renewal?
  The term of registration and renewal is 1 to 10 years.
• How do I Transfer a .ASIA domain name?
  To transfer this type of domain to Webnames.ca, you must obtain a transfer authorization code and the domain must be unlocked. Both of these actions are done through your current Registrar. Normally you will find the authorization code and the ability to unlock the domain in the user interface of your current Registrar's website. This type of domain can only undergo a Registrar Transfer every 60 days. In the case of a new domain registration, the domain can only be transferred 65 days after its initial registration.Once you have obtained the transfer authorization code and unlocked the domain, a Registrar Transfer to Webnames.ca may be initiated on the following page: http://www.webnames.ca/services/domains/transfer.aspxThe current Registrant of the domain will be required to approve the transfer via an email. In cases where an updated email address is used for the new instance of the Registrant at Webnames, as compared to the current Registrant email address, then both email addresses will be sent separate emails, and both must provide approval.Once approval has been received, the transfer will be submitted to the Registry. The Registry in turn will contact the losing Registrant one last time via email. The Registrant must then approve the transfer via this process.Upon providing approval to the Registry initiated confirmation email, the transfer will complete immediately. Upon successfully transferring the domain, the expiration date will be extended by 1 year.
• How do I change the ownership of a .ASIA domain name?
  .ASIA Registrant Transfers are free, and do not alter the current expiration date of the domain.Registrant transfers can be initiated here: http://www.webnames.ca/services/domains/transfer.aspxBoth gaining and losing Registrants will be required to approve the transfer via an email.In the case where both gaining and losing Registrants utilize the same email address, only one email will be sent.In the case where both gaining and losing Registrants reside within the same Webnames account (or the transfer is being initiated by a Parent account of both), no Registrant approval via email, or other means, is required.Once approval has been received, the transfer will be submitted to the Registry and will complete immediately. Upon the successful change of Registrant, the expiration date of the domain will not be modified.
• What is the minimum/maximum length for a .asia domain name?
  The registry requires a minimum of 3 characters. The maximum permitted is 63 characters.
• Why can I not update certain fields pertaining to my .ASIA Registrant?
  The Registry does not permit the updating of some Registrant information which would effectively be representative of a change in ownership of the domain. To update owner or organization names, perform a transfer to an new/updated instance of the Registrant.
• How much does registering a .ASIA domain cost?
  Please see our pricing page for more details on the registration fees.
  
  If you wish to utilize Webnames.ca for your Charter Eligibility Declaration : An additional $9.95 USD per domain name per year.
• What about charges, cancellations and refunds?
  Charges: The local presence service fee is charged only if your domain name is successfully registered.
  
  Refunds: Refunds will not be issued for local presence service purchases. Refunds will be issued if cancellations are received before your application is submitted to the registry

.BIZ DOMAIN NAME QUESTIONS

• Who is the registry for .BIZ?
  Neustar manages the .BIZ Registry
• What does the .BIZ extension stand for?
  The .BIZ domain name extension, or Top Level Domain (TLD), is meant to be used for commercial or business purposes. The .BIZ registry has issued guidelines that .BIZ domain names are not intended for wholly personal or non-commercial purposes.
• What is a .BIZ domain name and why should I have one?
  biz is a generic top-level domain (gTLD) in the Domain Name System of the Internet. It is intended for registration of domains to be used by businesses. The name is a phonetic spelling of the first syllable of business.The biz TLD was created to relieve some of the demand for domain names in the com top-level domain, and to provide an alternative for businesses whose preferred domain name in com had already been registered by another party. There are no specific legal or geographic qualifications to register a biz domain name, except that it must be for "bona fide business or commercial use". It was created in 2001 along with several other domains as the first batch of new gTLDs approved by ICANN in the expansion of the Domain Name System following the increased interest in Internet commerce in the late 1990s.
• Who operates the .BIZ registry?
  The .BIZ registry is operated by the NeuLevel Registry, a company formed out of a partnership between NeuStar, Inc. and Melbourne IT.
• Are there any restrictions relating to who can register a .BIZ domain name?
  .BIZ names can only be used for a bona fide business or commercial use. Registering a domain name solely for the purposes of (1) selling, trading or leasing the domain name for compensation, or (2) the unsolicited offering to sell, trade or lease the domain name for compensation does not constitute a "bona fide business or commercial use" of that domain name.
• Are there Presence Requirements pertaining to who can register a .BIZ domain name?
  There are no general restrictions relating to who can register a .BIZ domain name.
• Does Webnames.ca offer a Trustee Service for the registration of.BIZ Domains?
  N/A
• How long does the .BIZ registration process take?
  Registration is in real-time. Once you have submitted your registration through www.webnames.ca, your .BIZ domain name is immediately submitted to the .BIZ shared registration system. If the submission is successful, your domain name will appear as 'Taken' if anyone else attempts to register the same domain name. Note: Please allow 24 hours, standard Internet propagation time, for the domain name to be accessible via the Internet.
• How many characters can a .BIZ domain name contain?
  A minimum of 2 characters (letters and numbers) and a maximum of 63 characters are permitted. Hyphens ("-") are allowed, however not at the beginning or directly in front of the TLD.
• How long is the registration term for a .BIZ domain name?
  You may choose to register your .BIZ domain name for a term from 1 to 10 years.
• Can I transfer a .BIZ domain name?
  Yes. Simply select “transfer a domain” from our homepage and follow the steps. After initiating the transfer you will be requested to supply the code for the domain. The transfer costs $31.50USD per domain.
• How many years can a .BIZ domain be registered for?
  .BIZ domain names can be registered for a minimum of 1 year, and a maximum of 10 years.
• How much does it cost to register or renew a .BIZ domain name?
  For our latest pricing, please refer to ‘My Pricing’ in your account.
• How can someone find WHOIS and registration information about .BIZ domain names?
  To perform a WHOIS query on a domain name, please visit our home page and select WHOIS LOOKUP from the Quick Links drop-down menu. In the Search field, enter the name you would like to search for.
  
  Click the Search button. If the domain name is taken, you may view the WHOIS and Contact Information associated with the registered domain name.
• What is the refund period for new registrations of .BIZ domain names?
  There is a 5 calendar day refund period for new .BIZ domain name registrations.
• Is a .BIZ domain name included for free with Webnames.ca Hosting?
  Yes. A .BIZ domain can be included with Webnames.ca’s feature rich hosting.
• What is the refund period for renewals of .BIZ domain names?
  The .BIZ registry does not offer refunds for .BIZ domains renewals.
• What is the renewal process for my .BIZ domain name?
  The renewal for your .BIZ domain must occur prior to your Webnames.ca renewal date to avoid disruption to your service.
• The renewal date listed for this domain in my Webnames account does not match the WHOIS renewal date for my .BIZ domain name. Why?
  N/A
• What is the maximum term a .BIZ domain may be renewed for?
  .BIZ domain names can be renewed for a minimum of 1 year and maximum of 9 years. The current renewal date cannot be more than 10 years in the future from today's date.
• If I forget to renew my .BIZ domain can I still recover it? Is there a redemption period?
  Yes. There is both a Renewal Grace Period and a Redemption period for .BIZ domains..BIZ domains feature a 30 day Renewal Grace Period, which begins as of the domain expiration date. During this time the domain can be renewed as per a normal renewal process, and can be done so without penalty..BIZ domains also feature a 30 day Redemption Period, which begins at the conclusion of the Renewal Grace Period. There is an additional penalty fee imposed by the Registry to reactivate and renew a domain which is within it's Redemption Period. Please contact Webnames.ca Support to perform a domain redemption. Should the end of the redemption period be reached, the domain cannot be renewed or otherwise retrieved under any circumstances. Re-registering the domain as a new registration would be the only remaining option.
• How do I Transfer a .BIZ domain name?
  To transfer this type of domain to Webnames.ca, you must obtain a transfer authorization code and the domain must be unlocked. Both of these actions are done through your current Registrar. Normally you will find the authorization code and the ability to unlock the domain in the user interface of your current Registrar's website. This type of domain can only undergo a Registrar Transfer every 60 days. In the case of a new domain registration, the domain can only be transferred 65 days after its initial registration.Once you have obtained the transfer authorization code and unlocked the domain, a Registrar Transfer to Webnames.ca may be initiated on the following page: http://www.webnames.ca/services/domains/transfer.aspxThe current Registrant of the domain will be required to approve the transfer via an email. In cases where an updated email address is used for the new instance of the Registrant at Webnames, as compared to the current Registrant email address, then both email addresses will be sent separate emails, and both must provide approval.Once approval has been received, the transfer will be submitted to the Registry. The Registry in turn will contact the losing Registrant one last time via email. The Registrant must then approve the transfer via this process.Upon providing approval to the Registry initiated confirmation email, the transfer will complete immediately. Upon successfully transferring the domain, the expiration date will be extended by 1 year.
• How do I change the ownership of a .BIZ domain name?
  .BIZ Registrant Transfers are free, and do not alter the current expiration date of the domain.Registrant transfers can be initiated here: http://www.webnames.ca/services/domains/transfer.aspxBoth gaining and losing Registrants will be required to approve the transfer via an email.In the case where both gaining and losing Registrants utilize the same email address, only one email will be sent.In the case where both gaining and losing Registrants reside within the same Webnames account (or the transfer is being initiated by a Parent account of both), no Registrant approval via email, or other means, is required.Once approval has been received, the transfer will be submitted to the Registry and will complete immediately. Upon the successful change of Registrant, the expiration date of the domain will not be modified.
• Why can I not update certain fields pertaining to my .BIZ Registrant?
  N/A

.CC DOMAIN NAME QUESTIONS

• Who is the registry for .CC?
  Neustar manages the .CC Registry
• What does .CC stand for?
  .CC is a memorable extension that is used to represent several abbreviations. It is popular with niche markets, special interest groups and communities such as: Commercial Companies; Consulting Companies; Chat Communities; Christian Communities; Christian Churches; Chambers of Commerce; Community Centers; Community Colleges, among others.
• Who operates the .CC registry?
  VeriSign manages the authoritative registry (“Registry”) for all Domain Name registrations that end in “.cc”.
• What is a .CC domain name and why should I have one?
  .CC is the Internet country code top-level domain (ccTLD) for Cocos (Keeling) Islands, an Australian territory. It is administered by VeriSign through a subsidiary company eNIC. The Universal Internet Address is a popular alternative to .COM on the internet.
• Are there Presence Requirements pertaining to who can register a .CC domain name?
  There are no general restrictions relating to who can register a .CC domain name.
• Are there any restrictions relating to who can register a .CC domain name?
  .CC domain names may be registered by both individuals and businesses. There are no general restrictions relating to who can register a .CC domain name.
• How long does the .CC registration process take?
  A .CC registration takes place in real-time. Once you have submitted your registration, your domain name is immediately submitted to the registration system. If the submission is successful, your domain name will appear as 'Taken' if anyone else attempts to register the same domain name. Note: Please allow 24 hours, standard Internet propagation time, for the domain name to be accessible via the Internet.
• Does Webnames.ca offer a Trustee Service for the registration of.CC Domains?
  N/A
• How many characters can a .CC domain name contain?
  A minimum of 1 character (letters and numbers) and a maximum of 63 characters are permitted. Hyphens ("-") are allowed, however not at the beginning or directly in front of the TLD.
• Is Webnames.ca an official .CC registrar?
  Webnames.ca has partnered with Register.com in order to provide .CC domains to our customers. Webnames.ca is not directly accredited by these particular Registries. For .CC domains registered through Webnames.ca the Registrar of Record will show as Register.com.
• What is a registrar of record?
  A registrar of record is the organisation that has been accredited by the registry of the appropriate TLD (Top Level Domain) that you have registered with. This organisation will be listed on your domain record as the registrar. A re-seller's name does not appear as the registrar of record; however, the domain management functions will be performed through the re-seller as a partner/affiliate of the accredited registrar.
• How many years can a .CC domain be registered for?
  .CC domain names can be registered for a minimum of 1 year, and a maximum of 10 years.
• How much does it cost to register or renew a .CC domain name?
  For our latest pricing, please refer to ‘My Pricing’ in your account.
• What are the guidelines for transferring from one registrar to another?
  .CC domain registrar transfers require that: - The EPP transfer authorization code for the domain in question be obtained from the current Registrar - The domain in question be unlocked via the current Registrar (meaning it is technically permissible for the domain to be transferred) - That any third party privacy services be disabled so that the true Admin email address is visible in the domain's WHOIS information. The Admin must be able to reply from the displayed email address. Once the above has been completed, the transfer is initiated via our Website using the domain name and the EPP transfer authorization code.
• How long is the registration term for a .CC domain name?
  You may choose to register your .CC domain name for a term of 1 to 10 years.
• What is the refund period for new registrations of .CC domain names?
  There is a 0 calendar day refund period for new .CC domain name registrations.
• Is a .CC domain name included for free with Webnames.ca Hosting?
  Yes. A .CC domain can be included with Webnames.ca’s feature rich hosting.
• How long is the renewal term for a .CC domain name?
  A .CC domain name may be renewed for a term of 1 to a maximum of 10 years. The expiry date (registry term) for these domains cannot be more than 10 years into the future on any given date, therefore the 10 year renewal term can only be selected as of the domain's expiration date. Prior to the expiration date the time remaining in the domain's registration term plus the renewal term cannot exceed 10 years.
• What is the refund period for renewals of .CC domain names?
  The .CC registry does not offer refunds for .CC domains renewals.
• What is the renewal process for my .CC domain name?
  The renewal for your .CC domain must occur prior to your Webnames.ca renewal date to avoid disruption to your service.
• The renewal date listed for this domain in my Webnames account does not match the WHOIS renewal date for my .CC domain name. Why?
• What is the maximum term a .CC domain may be renewed for?
  .CC domain names can be renewed for a minimum of 1 year and maximum of 9 years. The current renewal date cannot be more than 10 years in the future from today's date.
• If I forget to renew my .CC domain can I still recover it? Is there a redemption period?
  Yes. There is both a Renewal Grace Period and a Redemption period for .CC domains..CC domains feature a 30 day Renewal Grace Period, which begins as of the domain expiration date. During this time the domain can be renewed as per a normal renewal process, and can be done so without penalty..CC domains also feature a 30 day Redemption Period, which begins at the conclusion of the Renewal Grace Period. There is an additional penalty fee imposed by the Registry to reactivate and renew a domain which is within it's Redemption Period. Please contact Webnames.ca Support to perform a domain redemption. Should the end of the redemption period be reached, the domain cannot be renewed or otherwise retrieved under any circumstances. Re-registering the domain as a new registration would be the only remaining option.
• How do I Transfer a .CC domain name?
  To transfer this type of domain to Webnames.ca, you must obtain a transfer authorization code and the domain must be unlocked. Both of these actions are done through your current Registrar. Normally you will find the authorization code and the ability to unlock the domain in the user interface of your current Registrar's website. This type of domain can only undergo a Registrar Transfer every 60 days. In the case of a new domain registration, the domain can only be transferred 65 days after its initial registration.Once you have obtained the transfer authorization code and unlocked the domain, a Registrar Transfer to Webnames.ca may be initiated on the following page: http://www.webnames.ca/services/domains/transfer.aspxThe current Registrant of the domain will be required to approve the transfer via an email. In cases where an updated email address is used for the new instance of the Registrant at Webnames, as compared to the current Registrant email address, then both email addresses will be sent separate emails, and both must provide approval.Once approval has been received, the transfer will be submitted to the Registry. The Registry in turn will contact the losing Registrant one last time via email. The Registrant must then approve the transfer via this process.Upon providing approval to the Registry initiated confirmation email, the transfer will complete immediately. Upon successfully transferring the domain, the expiration date will be extended by 1 year.
• How do I change the ownership of a .CC domain name?
  .CC Registrant Transfers are free, and do not alter the current expiration date of the domain.Registrant transfers can be initiated here: http://www.webnames.ca/services/domains/transfer.aspxBoth gaining and losing Registrants will be required to approve the transfer via an email.In the case where both gaining and losing Registrants utilize the same email address, only one email will be sent.In the case where both gaining and losing Registrants reside within the same Webnames account (or the transfer is being initiated by a Parent account of both), no Registrant approval via email, or other means, is required.Once approval has been received, the transfer will be submitted to the Registry and will complete immediately. Upon the successful change of Registrant, the expiration date of the domain will not be modified.
• Why can I not update certain fields pertaining to my .CC Registrant?
  The Registry does not permit the updating of some Registrant information which would effectively be representative of a change in ownership of the domain. To update owner or organization names, perform a transfer to an new/updated instance of the Registrant.

.CH DOMAIN NAME QUESTIONS

• Who is the registry for .CH?
  SWITCH is the central registry for all domains under the Top Level Domain .CH.
• What is a .CH domain name and why should I have one?
  .CH is the official country code Top-Level-Domain (ccTLD) of Switzerland. A .CH Domain is normally used by companies or private entities who are located in Switzerland or who have business relationships with Switzerland.
• Are there Presence Requirements pertaining to who can register a .CH domain name?
  There are no general restrictions relating to who can register a .CH domain name.
• Does Webnames.ca offer a Trustee Service for the registration of.CH Domains?
  No. No Trustee Service is required
• How many characters can a .CH domain name contain?
  A minimum of 3 characters (letters and numbers) and a maximum of 63 characters are permitted. Hyphens (-) are allowed, however not at the beginning or directly in front of the TLD.
• How many years can a .CH domain be registered for?
  .CH domain names can be registered for a minimum and maximum of 1 year.
• How much does it cost to register or renew a .CH domain name?
  For our latest pricing, please refer to ‘My Pricing’ in your account.
• What is the refund period for new registrations of .CH domain names?
  There is a 0 day refund period for new .CH domain name registrations.
• Is a .CH domain name included for free with Webnames.ca Hosting?
  .CH domain names are not free with Webnames.ca Hosting.
• What is the renewal process for my .CH domain name?
  The renewal for your .CH domain may only occur within the 30 day window prior to your Webnames.ca renewal date . Renewals prior to this window are not permitted. Because of the limited renewal window, which is instituted by the Registry, .CH domains are configured for Auto-renewal by default.
• The renewal date listed for this domain in my Webnames account does not match the WHOIS renewal date for my .CH domain name. Why?
  There are potentially a few reasons for this, and they have to do with the fact that the Registry has instituted a unique timeline for either when these domain names can be renewed, or when they cease to function should they not be renewed.
  
  In order to provide our customers with a renewal and expiration process which is as consistent as possible across all domain extensions, we have elected to offset our renewal dates where necessary. The renewal date listed within your account should be regarded as the true date in which the Registry will functionally expire the domain.
• What is the maximum term a .CH domain may be renewed for?
  .CH domain names can be renewed for a minimum and maximum of 1 year, and can only be renewed within the 30 days preceding the Webnames package renewal date.
• What is the refund period for renewals of .CH domain names?
  The .CH registry does not offer refunds for .CH domain renewals.
• If I forget to renew my .CH domain can I still recover it? Is there a redemption period?
  Yes. While .CH domains do not offer a renewal grace period, there is a redemption period of 14 days.
  
  This redemption period begins as of the package expiration date shown in your Webnames account. There is an additional penalty fee imposed by the Registry to reactivate and renew a domain which is within it's redemption period. Please contact Webnames.ca Support to perform a domain redemption.
  
  Should the end of the redemption period be reached, the domain cannot be renewed or otherwise retrieved under any circumstances. Re-registering the domain as a new registration would be the only remaining option.
• How do I Transfer a .CH domain name?
  To transfer this type of domain to Webnames.ca, you must obtain a transfer authorization code and the domain must be unlocked. Both of these actions are done through your current Registrar. Normally you will find the authorization code and the ability to unlock the domain in the user interface of your current Registrar's website.
  
  This type of domain can only undergo a Registrar Transfer every 60 days. In the case of a new domain registration, the domain can only be transferred 65 days after its initial registration.
  
  Once you have obtained the transfer authorization code and unlocked the domain, a Registrar Transfer to Webnames.ca may be initiated on the following page: http://www.webnames.ca/services/domains/transfer.aspx
  
  The current Registrant of the domain will be required to approve the transfer via an email. In cases where an updated email address is used for the new instance of the Registrant at Webnames, as compared to the current Registrant email address, then both email addresses will be sent separate emails, and both must provide approval. Once approval has been received, the transfer will be submitted to the Registry and will complete immediately.
  
  Once approval has been received, the transfer will be submitted to the Registry and will complete immediately.
  
  NOTE: Upon the successful transfer of a .CH domain name, the Registry does not advance the renewal date of the domain.
• How do I change the ownership of a .CH domain name?
  .CH Registrant Transfers are free, and do not alter the current expiration date of the domain.
  
  Registrant transfers can be initiated here: http://www.webnames.ca/services/domains/transfer.aspx
  
  Both gaining and losing Registrants will be required to approve the transfer via an email.
  In the case where both gaining and losing Registrants utilize the same email address, only one email will be sent.
  
  In the case where both gaining and losing Registrants reside within the same Webnames account (or the transfer is being initiated by a Parent account of both), no Registrant approval via email, or other means, is required.
  
  Once approval has been received, the transfer will be submitted to the Registry and will complete immediately. Upon the successful change of Registrant, the expiration date of the domain will not be modified.
• Why can I not update certain fields pertaining to my .CH Registrant?
  N/A
• Additional Important information about .CH domain names:
  0

.CN DOMAIN NAME QUESTIONS

• Who is the registry for .CN?
  Neustar manages the .CN Registry
• What is .CN?
  .CN is the official country code top-level domain (ccTLD) for the People's Republic of China within the global domain name system (DNS).
• Why should I secure a .CN name?
  International corporations, whether they want to pursue business in China or not, should protect their established brand name or corporate identity.
  
  For individuals and businesses, establishing an online presence in China early allows you to tap into a potential customer base of over 1.2 billion people. China ranks 2nd in the world in Internet population with over 56 million users and is expected to surpass the US by 2004. .CN is an extremely low cost and efficient method of reaching the enormous and potentially lucrative Chinese marketplace.
• What is a .CN domain name and why should I have one?
  .CN is the official country code Top-Level-Domain (ccTLD) of China. .CN domains are restricted to businesses and organizations based in China. If a non-Chinese company wishes to protect their trademark, a China-based affiliate is necessary whose company name must be used to register the domain name. Documentary evidence is required to prove the registrant's Chinese residency.
• Are there Presence Requirements pertaining to who can register a .CN domain name?
  Registrants must be businesses or organizations based in China. Registrants of .CN Domains must comply to the General Terms and Conditions of .CN Domains: General Policies China Internet Domain Name Regulations CNNIC Internet Domain Name Registration Administration CNNIC Domain Name Dispute Resolution Policy Rules for CNNIC Domain Name Dispute Resolution Policy Registrants may not register or use a domain name that is deemed by CNNIC to: Be against the basic principles prescribed in the Constitution of the Peoples Republic of China (“PRC”); Jeopardize national security, leak state secrets, intend to overturn the government, or disrupt of state integrity of the PRC; Harm national honor and national interests of the PRC; Instigate hostility or discrimination between different nationalities, or disrupt the national solidarity of the PRC; Violate the PRC’s religion policies or propagate cult and feudal superstition; Spread rumours, disturb public order or disrupt social stability of the PRC; Spread pornography, obscenity, gambling, violence, homicide, terror or instigate crimes in the PRC; Insult, libel against others and infringe other people' s legal rights and interests in the PRC; or Take any other action prohibited in laws, rules and administrative regulations of the PRC. The administrative contact of the domain must be an employee of the applying company.
• When will real-time registration be available for .CN?
  Third level .COM.CN, .ORG.CN and .NET.CN domains can now be registered in minutes through Webnames.ca, one of the first Registrars outside of China to be accredited!
  
  Webnames.ca is also taking prebookings for the top-level .CN domains now. The launch for .CN is expected to be some time in March 2003 and this is when your prebooked domains will be submitted to the Registry.
• Who can register a .CN domain name?
  Effective December 15, 2002, anyone around the world can register a .COM.CN, .NET.CN or .ORG.CN domain name under the new liberalized policy. Effective March 2003, anyone around the world can register a .CN domain name. Registrants do not need to be residents of China to take advantage of these addresses. Register your 3rd level .CN domains or prebook your .CN domains today!
• Does Webnames.ca offer a Trustee Service for the registration of.CN Domains?
  No. The use of Trustee services is not permitted by CNNIC
• How many characters can a .CN domain name contain?
  A minimum of 3 character (letters and numbers) and a maximum of 63 characters are permitted. Hyphens ("-") are allowed, however not at the beginning or directly in front of the TLD.
• How many years can a .CN domain be registered for?
  Due to restrictive Presence Requirements (see FAQ entry above), Webnames.ca no longer offers new registrations of .CN domains. Registrations can still be done on a special request basis, provided the Presence Requirements can be met. Please contact Webnames Support for assistance.
• How much does it cost to register or renew a .CN domain name?
  For our latest pricing, please refer to ‘My Pricing’ in your account.
• Is Webnames.ca an official .CN registrar?
  Yes, Webnames.ca is proud to be one of the first registrars outside of China to be accredited by Neustar/CNNIC.
• How many characters can my .CN domain name contain?
  A .CN domain name may contain no more than 63 characters (not including the .CN suffix). A .CN domain must also:
  
  -contain only ASCII characters;
  -contain ONLY alphanumeric characters (letters A-Z, numerals 0-9) and/or hyphens;
  -not begin or end with a hyphen
  
• What is the refund period for new registrations of .CN domain names?
  There is a 5 calendar day refund period for new .CN domain name registrations.
• Is a .CN domain name included for free with Webnames.ca Hosting?
  Yes. A .CN domain can be included for free with Webnames.ca’s hosting.
• What are the minimum and maximum terms for a .CN registration?
  .CN domains can be registered for 1, 2, 3, 4, or 5 years.
• What are the rules for .CN domain names? Are there any restrictions?
  Please see our domain rules page at http://www.webnames.ca/content/rules.asp
• What is the refund period for renewals of .CN domain names?
  The .CN registry does not offer refunds for .CN domains renewals.
• What is the renewal process for my .CN domain name?
  The renewal for your .CN domain must occur prior to your Webnames.ca renewal date to avoid disruption to your service.
• How much does it cost to register a .CN domain?
  Please see our pricing page for more details on the registration fees.
• After I submit a change to my nameserver / DNS information, how long will it take to propagate?
  The .CN Registry is not yet accepting any modifications to contact information or DNS changes. Once they start accepting modifications, it is expected that it will take approximately 24 hours to propagate.
• The renewal date listed for this domain in my Webnames account does not match the WHOIS renewal date for my .CN domain name. Why?
• What is the maximum term a .CN domain may be renewed for?
  .CN domain names can be renewed for a minimum of 1 year and maximum of 9 years. The current renewal date cannot be more than 10 years in the future from today's date.
• What are the rules for .CN Registrar transfers?
  Registrar transfers in .CN will only be allowed for non-China-based Registrars connecting through NeuStar's gateway. Domain names registered through China-based registrars cannot be transferred into non-China based registrars, and vice versa.
  
  Domain names cannot be transferred within the first 60 days of initial registration. Also, domain names scheduled to expire in fewer than 14 days will not be allowed to transfer. These rules are based on the fact that .CN does not have auto-renewal for expired names.
• Are there any restrictions on content for the .CN domain?
  Please refer to the China Internet Domain Name Regulations, found online on the CNNIC website (http://www.cnnic.net.cn/doc/e-8.shtml).
• If I forget to renew my .CN domain can I still recover it? Is there a redemption period?
  Yes. There is both a Renewal Grace Period and a Redemption period for .CN domains..CN domains feature a 30 day Renewal Grace Period, which begins as of the domain expiration date. During this time the domain can be renewed as per a normal renewal process, and can be done so without penalty..CN domains also feature a 30 day Redemption Period, which begins at the conclusion of the Renewal Grace Period. There is an additional penalty fee imposed by the Registry to reactivate and renew a domain which is within it's Redemption Period. Please contact Webnames.ca Support to perform a domain redemption. Should the end of the redemption period be reached, the domain cannot be renewed or otherwise retrieved under any circumstances. Re-registering the domain as a new registration would be the only remaining option.
• How do I Transfer a .CN domain name?
  To transfer this type of domain to Webnames.ca, you must obtain a transfer authorization code and the domain must be unlocked. Both of these actions are done through your current Registrar. Normally you will find the authorization code and the ability to unlock the domain in the user interface of your current Registrar's website. This type of domain can only undergo a Registrar Transfer every 60 days. In the case of a new domain registration, the domain can only be transferred 65 days after its initial registration.Once you have obtained the transfer authorization code and unlocked the domain, a Registrar Transfer to Webnames.ca may be initiated on the following page: http://www.webnames.ca/services/domains/transfer.aspxThe current Registrant of the domain will be required to approve the transfer via an email. In cases where an updated email address is used for the new instance of the Registrant at Webnames, as compared to the current Registrant email address, then both email addresses will be sent separate emails, and both must provide approval.Once approval has been received, the transfer will be submitted to the Registry. The Registry in turn will contact the losing Registrant one last time via email. The Registrant must then approve the transfer via this process.Upon providing approval to the Registry initiated confirmation email, the transfer will complete immediately. Upon successfully transferring the domain, the expiration date will be extended by 1 year.
• Who runs the .CN Registry?
  CNNIC is the official administrator of the .CN Registry. The China Internet Network Information Center (CNNIC) was founded in 1997. It is a non-profit organization of administration and service, performing duties of the National Internet Network Information Center. The management of CNNIC is handled by the Computers Network Information Center of the Chinese Academy of Science. CNNIC operates under the auspices of China's Ministry of Information Industry (MII), an agency that also oversees telecommunications, multimedia, broadcasting and satellite transmissions across China. Among its many duties, CNNIC provides domain name registration, IP address distribution and autonomous system (AS) codes distribution.
• What is the relationship between NeuStar and CNNIC?
  CNNIC has partnered with NeuStar to provide Registry gateway services for the .CN domain. CNNIC is the administrator of the domain, setting policy and service levels, running the .CN Whois and generating the .CN zone file. All non-Chinese registrars wishing to sell .CN names must work with NeuStar to facilitate accreditation and will connect to the .CN registry through the Registry Gateway.
• How do I change the ownership of a .CN domain name?
  .CN Registrant Transfers are free, and do not alter the current expiration date of the domain.Registrant transfers can be initiated here: http://www.webnames.ca/services/domains/transfer.aspxBoth gaining and losing Registrants will be required to approve the transfer via an email.In the case where both gaining and losing Registrants utilize the same email address, only one email will be sent.In the case where both gaining and losing Registrants reside within the same Webnames account (or the transfer is being initiated by a Parent account of both), no Registrant approval via email, or other means, is required.Once approval has been received, the transfer will be submitted to the Registry and will complete immediately. Upon the successful change of Registrant, the expiration date of the domain will not be modified.
• Why can I not update certain fields pertaining to my .CN Registrant?
  The Registry does not permit the updating of some Registrant information which would effectively be representative of a change in ownership of the domain. To update owner or organization names, perform a transfer to an new/updated instance of the Registrant.
• What are the rules governing intellectual property (IP) disputes in the .CN domain?
  CNNIC has posted a policy regarding intellectual property disputes on its website. The policy is very similar to the Uniform Dispute Resolution Policy (UDRP) common in other Web domains. Visit http://www.cnnic.net.cn/html/Dir/2003/11/20/1380.htm to read more.
• Once a .cn domain expires, is there a grace-period during which the domain can be renewed?
  Once a .cn domain name expires, the owner of the domain name has 4 days to renew the domain. On the fifth day after the expiry date, the domain name will be deleted from the owner's account.
• What is the dispute resolution process for .CN domains?
  Registrars do not have the right under the Registrar/Registrant Agreements to cancel a customer's domain name in light of such disputes.
  
  Claimants can visit the CNNIC website at http://www.cnnic.cn/html/Dir/2003/11/20/1380.htm to review the CNNIC Domain Name Dispute Resolution Policy
  
  Rules for CNNIC Domain Name Dispute Resolution Policy are available at http://www.cnnic.cn/html/Dir/2003/11/27/1510.htm
  
  There are two CNNIC approved Dispute Resolution providers. One in Beijing and one in Hong Kong. NeuStar's, the .CN registry, advice is that the one in Hong Kong is better suited for those who wish to handle the dispute in English since the one in Beijing mostly operates in Chinese. However, both organizations have English sites available and the Claimant can choose either one:
  
  -China International Economic and Trade Arbitration Commission (CIETAC) http://dndrc.cietac.org/static/english/engfrmain.html
  -Hong Kong International Arbitration Centre (HKIAC) http://www.hkiac.org/
• If the .CN domain that I am interested in registering is already taken, can I register .COM.CN, .NET.CN or .ORG.CN?
  Yes. If the .CN domain name is already taken, there is no restriction on the registration of the same domain being registered as .COM.CN, .NET.CN or .ORG.CN.

.CO DOMAIN NAME QUESTIONS

• Who is the registry for .CO?
  Neustar manages the .CO Registry
• What is .CO?
  Understood around the world as an abbreviation for “Company,” “Corporation” and “Commerce”, .CO is easy to recognize, simple to remember and flexible to use. .CO is also a great platform for socially networked companies and individuals. Originally the country code top-level domain for the Republic of Colombia, .CO was made globally available by the Columbian government in July 2010.
• Who can register a .CO domain? Are there any residency restrictions?
  Anyone, anywhere in the world can register a .co domain. There are no residency restrictions whatsoever.
• What is a .CO domain name and why should I have one?
  .CO offers individuals and organizations exciting new options in branding their online presence. Research has shown that .CO is immediately recognizable by registrants around the world to mean "company", "corporation" and/or other types of commercial ventures. In addition to being a platform for commerce, .CO is also the perfect home for today's socially networked individuals and entrepreneurs who may want to create *CO*mmunities, share *CO*ntent, and *CO*nnect, *CO*mmunicate and *CO*llaborate with friends, families, clients, and the public at large.
• Are there Presence Requirements pertaining to who can register a .CO domain name?
  There are no general restrictions relating to who can register a .CO domain name.
• Who operates the .CO registry?
  .CO Internet was formed by Arcelandia S.A. and Neustar Inc. for the purpose of developing and operating the .CO Internet registry. Neustar will operate the technical infrastructure of the .CO domain. The company has extensive of experience offering full technical, operational, and policy expertise for numerous domains including .BIZ, .US, .TRAVEL and .TEL. Neustar also operates worldwide registry gateways for other top ccTLDs.
• Is the .CO registry system secure?
  The .CO registry is built on a globally distributed state-of-the-art platform with the highest standards of stability, security, and performance. The .co global network includes 14 existing global nodes, located across five continents, providing exceptional levels of redundancy and reliability. The technical infrastructure is specifically designed to handle high transaction volumes, to ensure for maximum uptime, and to protect registrants against malicious attacks and security threats.
• Does Webnames.ca offer a Trustee Service for the registration of.CO Domains?
  N/A
• How many characters can a .CO domain name contain?
  A minimum of 3 characters (letters and numbers) and a maximum of 63 characters are permitted. Hyphens ("-") are allowed, however not at the beginning or directly in front of the TLD.
• What are the rules for .CO registrations? Are there any restrictions?
  All .CO domain names must meet the following criteria to be successfully registered:
  First and last characters must be a letter or number
  Letters A to Z (not case sensitive) and numbers 0 to 9
  Dashes (-) are allowed, however cannot include two consecutive dashes (--) in the 3rd and 4th positions
  Underlined characters and spaces are not allowed
  Cannot be less than 3 characters or exceed 63 characters
  Must not be on reserved list of names
• How long is the registration/renewal term for a .CO domain?
  .CO domain names can be registered or renewed for 1- 5 years. The auto-renew grace period for .CO is 45 days. The .CO registry grace period is 5 calendar days following the renewal/extension period of a domain registration, during which the renewal could be deleted.
• How many years can a .CO domain be registered for?
  .CO domain names can be registered for a minimum of 1 year, and a maximum of 5 years.
• How much does it cost to register or renew a .CO domain name?
  For our latest pricing, please refer to ‘My Pricing’ in your account.
• What can I do with a .CO domain?
  .CO works much like other domain extensions. It is compatible with Webnames.ca Webhosting, Web Builder, Email Services, Advanced DNS, SSL and more. You are also free to change the DNS to any provider.
• Is .CO compatible with Webnames Privacy?
  For the time being, private registrations are not permitted by the .CO registry. .CO Internet determined while drafting the TLD policy that WHOIS transparency identifying registrants would help to deter harmful uses of the .CO TLD. .CO Internet is expected to relax this restriction once the space has gained momentum after the launch.
• What is the refund period for new registrations of .CO domain names?
  There is a 5 calendar day refund period for new .CO domain name registrations.
• Is a .CO domain name included for free with Webnames.ca Hosting?
  Yes. A .CO domain can be included with Webnames.ca’s feature rich hosting.
• Does Webnames.ca permit .CO transfers?
  Yes, .CO domains can be transferred to and from Webnames.ca. The transfer process is the same as for .biz, .info and .org domains. A .CO domain cannot be transferred within the first 60 days of registration or within 60 days following a registrar-to-registrar transfer. An authorization code (AUTH_INFO code) is necessary to transfer the domain between registrars.
• If the .CO domain I applied for during Landrush goes to auction, what can I expect?
  If there is only one applicant for a .CO domain, it will be allocated to the applicant. Multiple applicants for same .CO domain are invited to participate in an auction administered by Pool.com. The highest bidder will get the domain name. Auctions start after the end date of the Landrush period. Customer will be notified via email if a .CO domain name they applied for during Landrush goes to auction.
• What is the refund period for renewals of .CO domain names?
  The .CO registry does not offer refunds for .CO domains renewals.
• What is the renewal process for my .CO domain name?
  The renewal for your .CO domain must occur prior to your Webnames.ca renewal date to avoid disruption to your service.
• The renewal date listed for this domain in my Webnames account does not match the WHOIS renewal date for my .CO domain name. Why?
  There are potentially a few reasons for this, and they have to do with the fact that the Registry has instituted a unique timeline for either when these domain names can be renewed, or when they cease to function should they not be renewed. In order to provide our customers with a renewal and expiration process which is as consistent as possible across all domain extensions, we have elected to offset our renewal dates where necessary. The renewal date listed within your account should be regarded as the true date in which the Registry will functionally expire the domain.
• What is the maximum term a .CO domain may be renewed for?
  .CO domain names can be renewed for a minimum of 1 year and maximum of 4 years. The current renewal date cannot be more than 5 years in the future from today's date.
• If I forget to renew my .CO domain can I still recover it? Is there a redemption period?
  Yes. There is both a Renewal Grace Period and a Redemption period for .CO domains..CO domains feature a 30 day Renewal Grace Period, which begins as of the domain expiration date. During this time the domain can be renewed as per a normal renewal process, and can be done so without penalty..CO domains also feature a 15 day Redemption Period, which begins at the conclusion of the Renewal Grace Period. There is an additional penalty fee imposed by the Registry to reactivate and renew a domain which is within it's Redemption Period. Please contact Webnames.ca Support to perform a domain redemption. Should the end of the redemption period be reached, the domain cannot be renewed or otherwise retrieved under any circumstances. Re-registering the domain as a new registration would be the only remaining option.
• How do I Transfer a .CO domain name?
  To transfer this type of domain to Webnames.ca, you must obtain a transfer authorization code and the domain must be unlocked. Both of these actions are done through your current Registrar. Normally you will find the authorization code and the ability to unlock the domain in the user interface of your current Registrar's website. This type of domain can only undergo a Registrar Transfer every 60 days. In the case of a new domain registration, the domain can only be transferred 65 days after its initial registration.Once you have obtained the transfer authorization code and unlocked the domain, a Registrar Transfer to Webnames.ca may be initiated on the following page: http://www.webnames.ca/services/domains/transfer.aspxThe current Registrant of the domain will be required to approve the transfer via an email. In cases where an updated email address is used for the new instance of the Registrant at Webnames, as compared to the current Registrant email address, then both email addresses will be sent separate emails, and both must provide approval.Once approval has been received, the transfer will be submitted to the Registry. The Registry in turn will contact the losing Registrant one last time via email. The Registrant must then approve the transfer via this process.Upon providing approval to the Registry initiated confirmation email, the transfer will complete immediately. Upon successfully transferring the domain, the expiration date will be extended by 1 year.
• How do I change the ownership of a .CO domain name?
  .CO Registrant Transfers are free, and do not alter the current expiration date of the domain.Registrant transfers can be initiated here: http://www.webnames.ca/services/domains/transfer.aspxBoth gaining and losing Registrants will be required to approve the transfer via an email.In the case where both gaining and losing Registrants utilize the same email address, only one email will be sent.In the case where both gaining and losing Registrants reside within the same Webnames account (or the transfer is being initiated by a Parent account of both), no Registrant approval via email, or other means, is required.Once approval has been received, the transfer will be submitted to the Registry and will complete immediately. Upon the successful change of Registrant, the expiration date of the domain will not be modified.
• Why can I not update certain fields pertaining to my .CO Registrant?
  The Registry does not permit the updating of some Registrant information which would effectively be representative of a change in ownership of the domain. To update owner or organization names, perform a transfer to an new/updated instance of the Registrant.

.CO.UK DOMAIN NAME QUESTIONS

• Who is the registry for .CO.UK?
  Nominet UK is the central Registry for all CO.UK domains.
• What is a .CO.UK domain name and why should I have one?
  .UK is the country code Top-Level-Domain (ccTLD) of the United Kingdom. An .CO.UK domain is normally used by companies who are located in the UK or who have business relationships with the UK. The .co.uk domain is managed by Nominet UK and is a fully open domain. It is intended for use by commercial enterprises and businesses, and is the largest Second Level Domain in the UK.
• Are there Presence Requirements pertaining to who can register a .CO.UK domain name?
  There are no general restrictions relating to who can register a .CO.UK domain name.
• Does Webnames.ca offer a Trustee Service for the registration of.CO.UK Domains?
  No. No Trustee Service is required
• How many characters can a .CO.UK domain name contain?
  .CO.UK allows for single character and number only registrations up to a maximum of 63 characters. Hyphens (-) are allowed, however not at the beginning or directly in front of the TLD.
• How many years can a .CO.UK domain be registered for?
  .CO.UK domain names can be registered for a minimum and maximum of 2 years.
• How much does it cost to register or renew a .CO.UK domain name?
  For our latest pricing, please refer to ‘My Pricing’ in your account.
• What is the refund period for new registrations of .CO.UK domain names?
  There is a 0 day refund period for new .CO.UK domain name registrations.
• Is a .CO.UK domain name included for free with Webnames.ca Hosting?
  .CO.UK domain names are not free with Webnames.ca Hosting.
• What is the renewal process for my .CO.UK domain name?
  The renewal for your .CO.UK domain may only occur within the 30 day window prior to your Webnames.ca renewal date . Renewals prior to this window are not permitted. Because of the limited renewal window, which is instituted by the Registry, .CO.UK domains are configured for Auto-renewal by default.
• The renewal date listed for this domain in my Webnames account does not match the WHOIS renewal date for my .CO.UK domain name. Why?
  There are potentially a few reasons for this, and they have to do with the fact that the Registry has instituted a unique timeline for either when these domain names can be renewed, or when they cease to function should they not be renewed.
  
  In order to provide our customers with a renewal and expiration process which is as consistent as possible across all domain extensions, we have elected to offset our renewal dates where necessary. The renewal date listed within your account should be regarded as the true date in which the Registry will functionally expire the domain.
• What is the maximum term a .CO.UK domain may be renewed for?
  .CO.UK domain names can be renewed for a minimum and maximum of 2 years, and can only be renewed within the 30 days preceding the Webnames package renewal date.
• What is the refund period for renewals of .CO.UK domain names?
  The .CO.UK registry does not offer refunds for .CO.UK domain renewals.
• If I forget to renew my .CO.UK domain can I still recover it? Is there a redemption period?
  Yes. While .CO.UK domains do not offer a renewal grace period, there is a redemption period of 89 days.
  
  This redemption period begins as of the package expiration date shown in your Webnames account. There is an additional penalty fee imposed by the Registry to reactivate and renew a domain which is within it's redemption period. Please contact Webnames.ca Support to perform a domain redemption.
  
  Should the end of the redemption period be reached, the domain cannot be renewed or otherwise retrieved under any circumstances. Re-registering the domain as a new registration would be the only remaining option.
• How do I Transfer a .CO.UK domain name?
  To transfer this type of domain to Webnames.ca, the transfer is initiated via Webnmes.ca, and then authorized through action taken via the current Registrar. .CO.UK domains do not utilize transfer codes nor domain lock.
  
  This type of domain can only undergo a Registrar Transfer every 60 days. In the case of a new domain registration, the domain can only be transferred 65 days after its initial registration.
  
  A Registrar Transfer to Webnames.ca may be initiated on the following page: http://www.webnames.ca/services/domains/transfer.aspx
  
  The current Registrant of the domain will be required to approve the transfer via an email. In cases where an updated email address is used for the new instance of the Registrant at Webnames, as compared to the current Registrant email address, then both email addresses will be sent separate emails, and both must provide approval.
  
  Once approval has been received, the transfer will be submitted to the Registry. The Registrant must then contact the current registrar and ask them to change the Registrar-Tag to 1API-DE
  
  Upon updating the Registrar-Tag to 1API-DE, the transfer will complete immediately.
  
  NOTE: Upon successfully transferring the domain, the expiration date will not be modified.
• How do I change the ownership of a .CO.UK domain name?
  .CO.UK Registrant Transfers can only be processed by the Registry directly. Webnames is not involved in the process of performing a Registrant transfer. Registrants should contact Nominet (www.nominet.org.uk) More information on this process can be found here: http://www.nominet.org.uk/registrants/maintain/transfer/
• Why can I not update certain fields pertaining to my .CO.UK Registrant?
  N/A

.DE DOMAIN NAME QUESTIONS

• Who is the registry for .DE?
  DENIC is the central registry for all domains under the Top Level Domain .DE
• What is a .DE domain name and why should I have one?
  DE is the country code top level domain (ccTLD) for the Federal Republic of Germany within the global domain name system (DNS).
  

  • Protect your brand – In today’s global market, companies need to protect their brand and trademarks around the world
  • Most popular ccTLD - .DE is the most popular ccTLD in terms of number of registrations
• Are there Presence Requirements pertaining to who can register a .DE domain name?
  The registrant or administrative contact registering a .DE domain, must be located and have a valid address (no P.O. Box) in Germany.
• Does Webnames.ca offer a Trustee Service for the registration of.DE Domains?
  No. No Trustee Service is provided for .DE domain names. Domain owners must meet the related Presence Requirements directly.
• How many characters can a .DE domain name contain?
  .DE allows for single character and number only registrations up to a maximum of 63 characters. Hyphens (-) are allowed, however not at the beginning or directly in front of the TLD.
• How many years can a .DE domain be registered for?
  .DE domain names can be registered for a minimum and maximum of 1 year.
• How much does it cost to register or renew a .DE domain name?
  For our latest pricing, please refer to ‘My Pricing’ in your account.
• What is the refund period for new registrations of .DE domain names?
  There is a 0 day refund period for new .DE domain name registrations.
• Is a .DE domain name included for free with Webnames.ca Hosting?
  .DE domain names are not free with Webnames.ca Hosting.
• What is the renewal process for my .DE domain name?
  The renewal for your .DE domain may only occur within the 30 day window prior to your Webnames.ca renewal date . Renewals prior to this window are not permitted. Because of the limited renewal window, which is instituted by the Registry, .DE domains are configured for Auto-renewal by default.
• The renewal date listed for this domain in my Webnames account does not match the WHOIS renewal date for my .DE domain name. Why?
  There are potentially a few reasons for this, and they have to do with the fact that the Registry has instituted a unique timeline for either when these domain names can be renewed, or when they cease to function should they not be renewed.
  
  In order to provide our customers with a renewal and expiration process which is as consistent as possible across all domain extensions, we have elected to offset our renewal dates where necessary. The renewal date listed within your account should be regarded as the true date in which the Registry will functionally expire the domain.
• What is the maximum term a .DE domain may be renewed for?
  .DE domain names can be renewed for a minimum and maximum of 1 year, and can only be renewed within the 30 days preceding the Webnames package renewal date.
• What is the refund period for renewals of .DE domain names?
  The .DE registry does not offer refunds for .DE domain renewals.
• If I forget to renew my .DE domain can I still recover it? Is there a redemption period?
  No. The .DE registry does not offer a renewal grace period nor a redemption period for .DE domains. These domains automatically renew, and to be discontinued must be cancelled prior to their renewal date.
• How do I Transfer a .DE domain name?
  To transfer this type of domain to Webnames.ca, you must obtain a transfer authorization code and the domain must be unlocked. Both of these actions are done through your current Registrar. Normally you will find the authorization code and the ability to unlock the domain in the user interface of your current Registrar's website.
  
  This type of domain can only undergo a Registrar Transfer every 60 days. In the case of a new domain registration, the domain can only be transferred 65 days after its initial registration.
  
  Once you have obtained the transfer authorization code and unlocked the domain, a Registrar Transfer to Webnames.ca may be initiated on the following page: http://www.webnames.ca/services/domains/transfer.aspx
  
  The current Registrant of the domain will be required to approve the transfer via an email. In cases where an updated email address is used for the new instance of the Registrant at Webnames, as compared to the current Registrant email address, then both email addresses will be sent separate emails, and both must provide approval.
  Once approval has been received, the transfer will be submitted to the Registry and will complete immediately.
  
  PLEASE NOTE: While the transfer of a .DE domain name does add a year to the term of the domain, the term is reset to the date the transfer completes, i.e. the domain's new renewal date will be 1 year after the transfer completes. This is a rule instituted by the .DE Registry, and not Webnames.ca.
• How do I change the ownership of a .DE domain name?
  .DE Registrant Transfers are free, and do not alter the current expiration date of the domain.
  
  Registrant transfers can be initiated here: http://www.webnames.ca/services/domains/transfer.aspx
  
  Both gaining and losing Registrants will be required to approve the transfer via an email.
  In the case where both gaining and losing Registrants utilize the same email address, only one email will be sent.
  
  In the case where both gaining and losing Registrants reside within the same Webnames account (or the transfer is being initiated by a Parent account of both), no Registrant approval via email, or other means, is required.
  
  Once approval has been received, the transfer will be submitted to the Registry and will complete immediately. Upon the successful change of Registrant, the expiration date of the domain will not be modified.
• Why can I not update certain fields pertaining to my .DE Registrant?
  The Registry does not permit the updating of some Registrant information which would effectively be representative of a change in ownership of the domain. To update owner or organization names, perform a transfer to an new/updated instance of the Registrant.
• Additional Important information about .DE domain names:
  Transit: TRANSIT is the name that DENIC gives to a procedure, which makes sure that a domain holder does not lose his/her domain if it ceases to be administered by a DENIC member. You should understand a little about the background:
  Usually, the request to register a domain is submitted to DENIC by a DENIC member acting on behalf of the customer. This DENIC member then goes on to handle all communications with DENIC concerning the domain on behalf of the domain holder. We call this administering the domain. If, for whatever reason, the DENIC member ceases to administer the domain, DENIC tries to get in touch directly with the domain holder as part of its TRANSIT procedure in order to ensure that it will be possible to have the domain administered in future by a DENIC member appointed by the domain holder. DENIC will send a letter to the domain holder and issues an individual password. The domain holder can now use this password on a personalized web page to indicate for each domain concerned:
  

  • which DENIC member is to administer the domain in future;
  • whether DENIC is to administer it itself through the service DENICdirect;
  • or whether the domain is to be deleted.

  
  This procedure ensures that the rights of domain holders to their domains are safeguarded.

  • DENIC Transit FAQ (English, German)
  • DENIC Transfer Homepage

  
  Info from:
  http://www.denic.de/en/
  http://en.wikipedia.org/wiki/.de
  http://wiki.hexonet.net/wiki/DE

.EU DOMAIN NAME QUESTIONS

• Who is the registry for .EU?
  EURid is the central registry for all domains under the Top Level Domain .EU.
• What is a .EU domain name and why should I have one?
  .EU is the country code top level domain (ccTLD) for the European Union.
  Protect your brand – In today’s global market, companies need to protect their brand and trademarks around the world.
• Are there Presence Requirements pertaining to who can register a .EU domain name?
  Yes. Registrant or Administrative contact must reside within the EU (European Union).
• Does Webnames.ca offer a Trustee Service for the registration of.EU Domains?
  No. No Trustee Service is provided for .EU domain names. Domain owners must meet the related Presence Requirements directly.
• How many characters can a .EU domain name contain?
  A minimum of 2 characters (letters and numbers) and a maximum of 63 characters are permitted. Hyphens (-) are allowed, however not at the beginning or directly in front of the TLD.
• How many years can a .EU domain be registered for?
  .EU domain names can be registered for a minimum of 1 years, and a maximum of 10 years.
• How much does it cost to register or renew a .EU domain name?
  For our latest pricing, please refer to ‘My Pricing’ in your account.
• What is the refund period for new registrations of .EU domain names?
  There is a 0 day refund period for new .EU domain name registrations.
• Is a .EU domain name included for free with Webnames.ca Hosting?
  Yes. A .EU domain can be included with Webnames.ca’s feature rich hosting.
• What is the renewal process for my .EU domain name?
  The renewal for your .EU domain must occur prior to your Webnames.ca renewal date to avoid disruption to your service.
• The renewal date listed for this domain in my Webnames account does not match the WHOIS renewal date for my .EU domain name. Why?
  There are potentially a few reasons for this, and they have to do with the fact that the Registry has instituted a unique timeline for either when these domain names can be renewed, or when they cease to function should they not be renewed.
  
  In order to provide our customers with a renewal and expiration process which is as consistent as possible across all domain extensions, we have elected to offset our renewal dates where necessary. The renewal date listed within your account should be regarded as the true date in which the Registry will functionally expire the domain.
• What is the maximum term a .EU domain may be renewed for?
  .EU domain names can be renewed for a minimum of 1 year and maximum of 9 years. The expiration date of the domain can never be more than 10 years in the future from the current date.
• What is the refund period for renewals of .EU domain names?
  The .EU registry does not offer refunds for .EU domain renewals.
• If I forget to renew my .EU domain can I still recover it? Is there a redemption period?
  Yes. While .EU domains do not offer a renewal grace period, there is a redemption period of 40 days.
  
  This redemption period begins as of the package expiration date shown in your Webnames account. There is an additional penalty fee imposed by the Registry to reactivate and renew a domain which is within it's redemption period. Please contact Webnames.ca Support to perform a domain redemption.
  
  Should the end of the redemption period be reached, the domain cannot be renewed or otherwise retrieved under any circumstances. Re-registering the domain as a new registration would be the only remaining option.
• How do I Transfer a .EU domain name?
  To transfer this type of domain to Webnames.ca, the transfer is initiated via Webnmes.ca, and then authorized through a confirmation email sent to the Registrant by the Registry. .EU domains do not utilize transfer codes nor domain lock.
  
  This type of domain can only undergo a Registrar Transfer every 60 days. In the case of a new domain registration, the domain can only be transferred 65 days after its initial registration.
  
  Once you have obtained the transfer authorization code and unlocked the domain, a Registrar Transfer to Webnames.ca may be initiated on the following page: http://www.webnames.ca/services/domains/transfer.aspx
  
  The current Registrant of the domain will be required to approve the transfer via an email. In cases where an updated email address is used for the new instance of the Registrant at Webnames, as compared to the current Registrant email address, then both email addresses will be sent separate emails, and both must provide approval.
  
  Once approval has been received, the transfer will be submitted to the Registry. The Registry in turn will contact the losing Registrant one last time via email. The Registrant must then approve the transfer via this process.
  
  Upon providing approval to the Registry initiated confirmation email, the transfer will complete immediately. Upon successfully transferring the domain, the expiration date will be extended by 1 year.
• How do I change the ownership of a .EU domain name?
  .EU Registrant Transfers are free, and do not alter the current expiration date of the domain.
  
  Registrant transfers can be initiated here: http://www.webnames.ca/services/domains/transfer.aspx
  
  Both gaining and losing Registrants will be required to approve the transfer via an email.
  In the case where both gaining and losing Registrants utilize the same email address, only one email will be sent.
  
  In the case where both gaining and losing Registrants reside within the same Webnames account (or the transfer is being initiated by a Parent account of both), no Registrant approval via email, or other means, is required.
  
  Once approval has been received, the transfer will be submitted to the Registry. The Registry, in turn, will email both old registrant and the new registrant with confirmation requests, both of which have to be approved.
  
  Upon the successful change of Registrant, the registration period of the domain will be extended by 1 year.
• Why can I not update certain fields pertaining to my .EU Registrant?
  The Registry does not permit the updating of some Registrant information which would effectively be representative of a change in ownership of the domain. To update owner or organization names, perform a transfer to an new/updated instance of the Registrant.
• Additional Important information about .EU domain names:
  0

.FR DOMAIN NAME QUESTIONS

• Who is the registry for .FR?
  AFNIC is the central registry for all domains under the Top Level Domain .FR.
• What is a .FR domain name and why should I have one?
  .FR is the country code top level domain (ccTLD) for France.
  
  France Presence - Indicates presence in France of entities and individuals
  
  Protect your brand – In today’s global market, companies need to protect their brand and trademarks around the world
• Are there Presence Requirements pertaining to who can register a .FR domain name?
  Yes. The Administrative contact must reside in the following countries:
  

  • France (FR)
  • French Guiana (GF)
  • Guadeloupe (GP)
  • Martinique (MQ)
  • New Caledonia (NC)
  • French Polynesia (PF)
  • Saint Pierre and Miquelon (PM)
  • Réunion (RE)
  • French Southern Territories (TF)
  • Wallis and Futuna (WF)
  • Mayotte (YT)

  Companies with a European trademark: For companies with a european trademark, local presence of the registrant is not required; however, a local presence is required for the admin contact.
• Does Webnames.ca offer a Trustee Service for the registration of.FR Domains?
  No. No Trustee Service is provided for .FR domain names. Domain owners must meet the related Presence Requirements directly.
• How many characters can a .FR domain name contain?
  A minimum of 3 characters (letters and numbers) and a maximum of 63 characters are permitted. Hyphens (-) are allowed, however not at the beginning or directly in front of the TLD.
• How many years can a .FR domain be registered for?
  .FR domain names can be registered for a minimum and maximum of 1 year.
• How much does it cost to register or renew a .FR domain name?
  For our latest pricing, please refer to ‘My Pricing’ in your account.
• What is the refund period for new registrations of .FR domain names?
  There is a 0 day refund period for new .FR domain name registrations.
• Is a .FR domain name included for free with Webnames.ca Hosting?
  .FR domain names are not free with Webnames.ca Hosting.
• What is the renewal process for my .FR domain name?
  The renewal for your .FR domain may only occur within the 30 day window prior to your Webnames.ca renewal date . Renewals prior to this window are not permitted. Because of the limited renewal window, which is instituted by the Registry, .FR domains are configured for Auto-renewal by default.
• The renewal date listed for this domain in my Webnames account does not match the WHOIS renewal date for my .FR domain name. Why?
  There are potentially a few reasons for this, and they have to do with the fact that the Registry has instituted a unique timeline for either when these domain names can be renewed, or when they cease to function should they not be renewed.
  
  In order to provide our customers with a renewal and expiration process which is as consistent as possible across all domain extensions, we have elected to offset our renewal dates where necessary. The renewal date listed within your account should be regarded as the true date in which the Registry will functionally expire the domain.
• What is the maximum term a .FR domain may be renewed for?
  .FR domain names can be renewed for a minimum and maximum of 1 year, and can only be renewed within the 30 days preceding the Webnames package renewal date.
• What is the refund period for renewals of .FR domain names?
  The .FR registry does not offer refunds for .FR domains renewals.
• If I forget to renew my .FR domain can I still recover it? Is there a redemption period?
  Yes. While .FR domains do not offer a renewal grace period, there is a redemption period of 30 days.
  
  This redemption period begins as of the package expiration date shown in your Webnames account. There is an additional penalty fee imposed by the Registry to reactivate and renew a domain which is within it's redemption period. Please contact Webnames.ca Support to perform a domain redemption.
  
  Should the end of the redemption period be reached, the domain cannot be renewed or otherwise retrieved under any circumstances. Re-registering the domain as a new registration would be the only remaining option.
• How do I Transfer a .FR domain name?
  To transfer this type of domain to Webnames.ca, you must obtain a transfer authorization code. This action is done through your current Registrar. Normally you will find the authorization code and in the user interface of your current Registrar's website. .FR domains do not utilize a domain lock feature.
  
  This type of domain can only undergo a Registrar Transfer every 60 days. In the case of a new domain registration, the domain can only be transferred 65 days after its initial registration.
  
  Once you have obtained the transfer authorization code and unlocked the domain, a Registrar Transfer to Webnames.ca may be initiated on the following page: http://www.webnames.ca/services/domains/transfer.aspx
  
  The current Registrant of the domain will be required to approve the transfer via an email. In cases where an updated email address is used for the new instance of the Registrant at Webnames, as compared to the current Registrant email address, then both email addresses will be sent separate emails, and both must provide approval.
  
  Once approval has been received, the transfer will be submitted to the Registry. The Registry in turn will contact the losing Registrant one last time via email. The Registrant must then approve the transfer via this process.
  
  Upon providing approval to the Registry initiated confirmation email, the transfer will complete immediately. Upon successfully transferring the domain, the expiration date will be extended by 1 year.
• How do I change the ownership of a .FR domain name?
  .FR Registrant Transfers are free, and do not alter the current expiration date of the domain.
  
  Registrant transfers can be initiated here: http://www.webnames.ca/services/domains/transfer.aspx
  
  Both gaining and losing Registrants will be required to approve the transfer via an email.
  In the case where both gaining and losing Registrants utilize the same email address, only one email will be sent.
  
  In the case where both gaining and losing Registrants reside within the same Webnames account (or the transfer is being initiated by a Parent account of both), no Registrant approval via email, or other means, is required.
  
  Once approval has been received, the transfer will be submitted to the Registry. The Registry, in turn, will email both old registrant and the new registrant with confirmation requests, which must be confirmed within 15 days. The transfer fails automatically after 15 days confirmations have not been received.
  
  Upon the successful change of Registrant, the expiration date of the domain will not be modified.
• Why can I not update certain fields pertaining to my .FR Registrant?
  The Registry does not permit the updating of some Registrant information which would effectively be representative of a change in ownership of the domain. To update owner or organization names, perform a transfer to an new/updated instance of the Registrant.
• Additional Important information about .FR domain names:
  0

.IN DOMAIN NAME QUESTIONS

• Who is the registry for .IN?
  NIXI is the central registry for all domains under the Top Level Domain .IN.
• What is a .IN domain name and why should I have one?
  IN is the country code top level domain (ccTLD) for India.
  Protect your brand – In today’s global market, companies need to protect their brand and trademarks around the world
• Are there Presence Requirements pertaining to who can register a .IN domain name?
  There are no general restrictions relating to who can register a .IN domain name.
• Does Webnames.ca offer a Trustee Service for the registration of.IN Domains?
  No. No Trustee Service is required
• How many characters can a .IN domain name contain?
  A minimum of 3 characters (letters and numbers) and a maximum of 63 characters are permitted. Hyphens (-) are allowed, however not at the beginning or directly in front of the TLD.
• How many years can a .IN domain be registered for?
  .IN domain names can be registered for a minimum of 1 years, and a maximum of 10 years.
• How much does it cost to register or renew a .IN domain name?
  For our latest pricing, please refer to ‘My Pricing’ in your account.
• What is the refund period for new registrations of .IN domain names?
  There is a 0 day refund period for new .IN domain name registrations.
• Is a .IN domain name included for free with Webnames.ca Hosting?
  .IN domain names are not free with Webnames.ca Hosting.
• What is the renewal process for my .IN domain name?
  The renewal for your .IN domain must occur prior to your Webnames.ca renewal date to avoid disruption to your service.
• The renewal date listed for this domain in my Webnames account does not match the WHOIS renewal date for my .IN domain name. Why?
  There are potentially a few reasons for this, and they have to do with the fact that the Registry has instituted a unique timeline for either when these domain names can be renewed, or when they cease to function should they not be renewed.
  
  In order to provide our customers with a renewal and expiration process which is as consistent as possible across all domain extensions, we have elected to offset our renewal dates where necessary. The renewal date listed within your account should be regarded as the true date in which the Registry will functionally expire the domain.
• What is the maximum term a .IN domain may be renewed for?
  .IN domain names can be renewed for a minimum of 1 year and maximum of 9 years. The expiration date of the domain can never be more than 10 years in the future from the current date.
• What is the refund period for renewals of .IN domain names?
  The .IN registry does not offer refunds for .IN domains renewals.
• If I forget to renew my .IN domain can I still recover it? Is there a redemption period?
  Yes. There is both a 30 day renewal grace period and a subsequent redemption period of 30 days for .IN domains.
  
  During the renewal grace period, a domain can be renewed via your account as per a regular domain renewal, and can be done so without penalty.
  
  The redemption period begins 30 days after the package expiration date shown in your Webnames account. There is an additional penalty fee imposed by the Registry to reactivate and renew a domain which is within it's redemption period. Please contact Webnames.ca Support to perform a domain redemption. Should the end of the redemption period be reached, the domain cannot be renewed or otherwise retrieved under any circumstances. Re-registering the domain as a new registration would be the only remaining option.
• How do I Transfer a .IN domain name?
  To transfer this type of domain to Webnames.ca, you must obtain a transfer authorization code and the domain must be unlocked. Both of these actions are done through your current Registrar. Normally you will find the authorization code and the ability to unlock the domain in the user interface of your current Registrar's website.
  
  This type of domain can only undergo a Registrar Transfer every 60 days. In the case of a new domain registration, the domain can only be transferred 65 days after its initial registration.
  
  Once you have obtained the transfer authorization code and unlocked the domain, a Registrar Transfer to Webnames.ca may be initiated on the following page: http://www.webnames.ca/services/domains/transfer.aspx
  
  The current Registrant of the domain will be required to approve the transfer via an email. In cases where an updated email address is used for the new instance of the Registrant at Webnames, as compared to the current Registrant email address, then both email addresses will be sent separate emails, and both must provide approval.
  
  Once approval has been received, the transfer will be submitted to the Registry and will complete in 5 calendar days. Upon successfully transferring the domain, the expiration date will be extended by 1 year.
• How do I change the ownership of a .IN domain name?
  .IN Registrant Transfers are free, and do not alter the current expiration date of the domain.
  Registrant transfers can be initiated here: http://www.webnames.ca/services/domains/transfer.aspx
  
  Both gaining and losing Registrants will be required to approve the transfer via an email.
  In the case where both gaining and losing Registrants utilize the same email address, only one email will be sent.
  
  In the case where both gaining and losing Registrants reside within the same Webnames account (or the transfer is being initiated by a Parent account of both), no Registrant approval via email, or other means, is required.
  
  Once approval has been received, the transfer will be submitted to the Registry and will complete immediately. Upon the successful change of Registrant, the expiration date of the domain will not be modified.
• Why can I not update certain fields pertaining to my .IN Registrant?
  N/A
• Additional Important information about .IN domain names:
  0

.INFO DOMAIN NAME QUESTIONS

• Who is the registry for .INFO?
  Afilias manages the .INFO Registry
• What is the .INFO extension for?
  The .INFO extension is a true generic top level domain; in other words, like .COM, there are no limitations placed on .INFO domain names' registration or use.
• What is a .INFO domain name and why should I have one?
  The domain name info is a generic top-level domain (gTLD) in the Domain Name System (DNS) of the Internet, The name is derived from information indicating that the domain is intended for informative Internet resources, although registration requirements do not prescribe any theme orientation.The info TLD was a response to ICANN's highly publicized announcement, in late 2000, of a phased release of seven new generic top-level domains. The event was the first addition of major gTLDs since the Domain Name System was developed in the 1980s. The seven new gTLDs, selected from over 180 proposals, were meant in part to take the pressure off the com domain.The info domain has been the most successful of the seven new domain names, with over 5.2 million domain names in the registry as of April 2008. In addition, over 1.6 million info websites are in active use with unique content.Info is an unrestricted domain, meaning that anyone can obtain a second-level domain under info for any purpose, similar to the com, net or org domains. This is in contrast to TLDs such as edu or coop. Info is the only top-level domain that was explicitly created and chartered for unrestricted use, though various other TLDs became that way as a de facto situation. Info stands for information in about 37 languages, and is a neutral name.
• Who operates the .INFO registry?
  The .INFO registry is run by Afilias, which was formed to create and operate the registry.
• Are there Presence Requirements pertaining to who can register a .INFO domain name?
  There are no general restrictions relating to who can register a .INFO domain name.
• Are there any general restrictions relating to who can register a .INFO domain name?
  There are no general restrictions relating to who can register a .INFO domain name.
• How long does the .INFO registration process take?
  The registration is in real-time. Once you have submitted your registration, your .INFO domain name is immediately submitted to the .INFO shared registration system. If the submission is successful, your domain name will appear as 'Taken' if anyone else attempts to register the same domain name. Note: Please allow 24 hours, standard Internet propagation time, for the domain name to be accessible via the Internet.
• Does Webnames.ca offer a Trustee Service for the registration of.INFO Domains?
  N/A
• How many characters can a .INFO domain name contain?
  A minimum of 3 characters (letters and numbers) and a maximum of 63 characters are permitted. Hyphens ("-") are allowed, however not at the beginning or directly in front of the TLD.
• How long is the registration term for a .INFO domain name?
  You may choose to register your .INFO domain name for a term from 1 to 10 years.
• How can someone find WHOIS and registration information about .INFO domain names?
  To perform a WHOIS query on a domain name, please visit our home page and select WHOIS LOOKUP from the Quick Links drop-down menu. In the Search field, enter the name you would like to search for.
  
  Click the Search button. If the domain name is taken, you may view the WHOIS and Contact Information associated with the registered domain name.
• How many years can a .INFO domain be registered for?
  .INFO domain names can be registered for a minimum of 1 year, and a maximum of 10 years.
• How much does it cost to register or renew a .INFO domain name?
  For our latest pricing, please refer to ‘My Pricing’ in your account.
• Can I transfer a .INFO domain name?
  Yes. Simply select "transfer a domain" from our homepage and follow the steps. After initiating the transfer you will be requested to supply the code for the domain. The transfer costs $31.50USD per domain.
• What is the refund period for new registrations of .INFO domain names?
  There is a 5 calendar day refund period for new .INFO domain name registrations.
• Is a .INFO domain name included for free with Webnames.ca Hosting?
  Yes. A .INFO domain can be included with Webnames.ca’s feature rich hosting.
• What is the refund period for renewals of .INFO domain names?
  The .INFO registry does not offer refunds for .INFO domains renewals.
• What is the renewal process for my .INFO domain name?
  The renewal for your .INFO domain must occur prior to your Webnames.ca renewal date to avoid disruption to your service.
• The renewal date listed for this domain in my Webnames account does not match the WHOIS renewal date for my .INFO domain name. Why?
  N/A
• What is the maximum term a .INFO domain may be renewed for?
  .INFO domain names can be renewed for a minimum of 1 year and maximum of 9 years. The current renewal date cannot be more than 10 years in the future from today's date.
• If I forget to renew my .INFO domain can I still recover it? Is there a redemption period?
  Yes. There is both a Renewal Grace Period and a Redemption period for .INFO domains..INFO domains feature a 30 day Renewal Grace Period, which begins as of the domain expiration date. During this time the domain can be renewed as per a normal renewal process, and can be done so without penalty..INFO domains also feature a 30 day Redemption Period, which begins at the conclusion of the Renewal Grace Period. There is an additional penalty fee imposed by the Registry to reactivate and renew a domain which is within it's Redemption Period. Please contact Webnames.ca Support to perform a domain redemption. Should the end of the redemption period be reached, the domain cannot be renewed or otherwise retrieved under any circumstances. Re-registering the domain as a new registration would be the only remaining option.
• How do I Transfer a .INFO domain name?
  To transfer this type of domain to Webnames.ca, you must obtain a transfer authorization code and the domain must be unlocked. Both of these actions are done through your current Registrar. Normally you will find the authorization code and the ability to unlock the domain in the user interface of your current Registrar's website. This type of domain can only undergo a Registrar Transfer every 60 days. In the case of a new domain registration, the domain can only be transferred 65 days after its initial registration.Once you have obtained the transfer authorization code and unlocked the domain, a Registrar Transfer to Webnames.ca may be initiated on the following page: http://www.webnames.ca/services/domains/transfer.aspxThe current Registrant of the domain will be required to approve the transfer via an email. In cases where an updated email address is used for the new instance of the Registrant at Webnames, as compared to the current Registrant email address, then both email addresses will be sent separate emails, and both must provide approval.Once approval has been received, the transfer will be submitted to the Registry. The Registry in turn will contact the losing Registrant one last time via email. The Registrant must then approve the transfer via this process.Upon providing approval to the Registry initiated confirmation email, the transfer will complete immediately. Upon successfully transferring the domain, the expiration date will be extended by 1 year.
• How do I change the ownership of a .INFO domain name?
  .INFO Registrant Transfers are free, and do not alter the current expiration date of the domain.Registrant transfers can be initiated here: http://www.webnames.ca/services/domains/transfer.aspxBoth gaining and losing Registrants will be required to approve the transfer via an email.In the case where both gaining and losing Registrants utilize the same email address, only one email will be sent.In the case where both gaining and losing Registrants reside within the same Webnames account (or the transfer is being initiated by a Parent account of both), no Registrant approval via email, or other means, is required.Once approval has been received, the transfer will be submitted to the Registry and will complete immediately. Upon the successful change of Registrant, the expiration date of the domain will not be modified.
• Why can I not update certain fields pertaining to my .INFO Registrant?
  N/A

.ME DOMAIN NAME QUESTIONS

• Who is the registry for .ME?
  doMen d.o.o. is the central registry for all domains under the Top Level Domain .ME.
• What is a .ME domain name and why should I have one?
  .ME is the country code top level domain (ccTLD) for Montenegro.
  
  Personalized - Gives you a unique personal brand (yourname.ME)
  
  Call to Action - Registering the .ME version of your domain allows for a simple call to action (join.ME)
• Are there Presence Requirements pertaining to who can register a .ME domain name?
  There are no general restrictions relating to who can register a .ME domain name.
• Does Webnames.ca offer a Trustee Service for the registration of.ME Domains?
  No. No Trustee Service is required
• How many characters can a .ME domain name contain?
  A minimum of 3 characters (letters and numbers) and a maximum of 63 characters are permitted. Hyphens (-) are allowed, however not at the beginning or directly in front of the TLD.
• How many years can a .ME domain be registered for?
  .ME domain names can be registered for a minimum of 1 years, and a maximum of 10 years.
• How much does it cost to register or renew a .ME domain name?
  For our latest pricing, please refer to ‘My Pricing’ in your account.
• What is the refund period for new registrations of .ME domain names?
  There is a 0 day refund period for new .ME domain name registrations.
• Is a .ME domain name included for free with Webnames.ca Hosting?
  .ME domain names are not free with Webnames.ca Hosting.
• What is the renewal process for my .ME domain name?
  The renewal for your .ME domain must occur prior to your Webnames.ca renewal date to avoid disruption to your service.
• The renewal date listed for this domain in my Webnames account does not match the WHOIS renewal date for my .ME domain name. Why?
  There are potentially a few reasons for this, and they have to do with the fact that the Registry has instituted a unique timeline for either when these domain names can be renewed, or when they cease to function should they not be renewed.
  
  In order to provide our customers with a renewal and expiration process which is as consistent as possible across all domain extensions, we have elected to offset our renewal dates where necessary. The renewal date listed within your account should be regarded as the true date in which the Registry will functionally expire the domain.
• What is the maximum term a .ME domain may be renewed for?
  .ME domain names can be renewed for a minimum of 1 year and maximum of 9 years. The expiration date of the domain can never be more than 10 years in the future from the current date.
• What is the refund period for renewals of .ME domain names?
  The .ME registry does not offer refunds for .ME domains renewals.
• If I forget to renew my .ME domain can I still recover it? Is there a redemption period?
  Yes. There is a redemption period of 30 days for .ME domains.
  
  This period begins 30 days after the package expiration date shown in your Webnames account. There is an additional penalty fee imposed by the Registry to reactivate and renew a domain which is within it's redemption period. Please contact Webnames.ca Support to perform a domain redemption.
  
  
  Should the end of the redemption period be reached, the domain cannot be renewed or otherwise retrieved under any circumstances. Re-registering the domain as a new registration would be the only remaining option.
• How do I Transfer a .ME domain name?
  To transfer this type of domain to Webnames.ca, you must obtain a transfer authorization code and the domain must be unlocked. Both of these actions are done through your current Registrar. Normally you will find the authorization code and the ability to unlock the domain in the user interface of your current Registrar's website.
  
  This type of domain can only undergo a Registrar Transfer every 60 days. In the case of a new domain registration, the domain can only be transferred 65 days after its initial registration.
  
  Once you have obtained the transfer authorization code and unlocked the domain, a Registrar Transfer to Webnames.ca may be initiated on the following page: http://www.webnames.ca/services/domains/transfer.aspx
  
  The current Registrant of the domain will be required to approve the transfer via an email. In cases where an updated email address is used for the new instance of the Registrant at Webnames, as compared to the current Registrant email address, then both email addresses will be sent separate emails, and both must provide approval.
  
  Once approval has been received, the transfer will be submitted to the Registry and will complete in 5 calendar days. Upon successfully transferring the domain, the expiration date will be extended by 1 year.
• How do I change the ownership of a .ME domain name?
  .ME Registrant Transfers are free, and do not alter the current expiration date of the domain.
  
  Registrant transfers can be initiated here: http://www.webnames.ca/services/domains/transfer.aspx
  
  Both gaining and losing Registrants will be required to approve the transfer via an email.
  In the case where both gaining and losing Registrants utilize the same email address, only one email will be sent.
  
  In the case where both gaining and losing Registrants reside within the same Webnames account (or the transfer is being initiated by a Parent account of both), no Registrant approval via email, or other means, is required.
  
  Once approval has been received, the transfer will be submitted to the Registry and will complete immediately. Upon the successful change of Registrant, the expiration date of the domain will not be modified.
• Why can I not update certain fields pertaining to my .ME Registrant?
  N/A

.MOBI Domain Name Questions

• Who is the registry for .MOBI?
  dotMobi manages the .MOBI Registry
• What is .MOBI
  Dotmobi is a top-level domain (TLD) approved by ICANN, the Internet Corporation for Assigned Names and Numbers. Dotmobi is unique – it is the first top level domain dedicated to delivering the Internet to your mobile device. Dotmobi is sponsored by a consortium of companies which includes the most prominent mobile and Internet players in the world, such as Google, Ericsson, Hutchison, Microsoft, Nokia, Samsung Electronics, Telefónica Móviles, Vodafone etc.
• What is the Landrush Registration period?
  Landrush is a two-week period of time prior to General Registration during which individuals or organizations may register their dotmobi domain name through a registrar at a premium price.
• What is a .MOBI domain name and why should I have one?
  .MOBI is the first top-level domain dedicated to delivering the Internet to mobile devices. .MOBI provides the critical link between the mobile operator, Internet services and the users to make their mobile devices the Internet and communication tool of choice.
• Are there Presence Requirements pertaining to who can register a .MOBI domain name?
  There are no general restrictions relating to who can register a .MOBI domain name.
• What is the General Registration period?
  General Registration is the period during which individuals and organisations may register their dotmobi domain name through a registrar. General Registration continues indefinitely.
• What are the registration terms for domain names registered during the General Registration Period?
  Domain names registered during the General Registration Period must be registered for a minimum of two years, and may be registered for up to a maximum of ten years.
• Does Webnames.ca offer a Trustee Service for the registration of.MOBI Domains?
  N/A
• How many characters can a .MOBI domain name contain?
  A minimum of 3 characters (letters and numbers) and a maximum of 63 characters are permitted. Hyphens ("-") are allowed, however not at the beginning or directly in front of the TLD.
• How many years can a .MOBI domain be registered for?
  .MOBI domain names can be registered for a minimum of 1 year, and a maximum of 10 years.
• How much does it cost to register or renew a .MOBI domain name?
  For our latest pricing, please refer to ‘My Pricing’ in your account.
• Who is eligible to register a domain name during the General Registration period?
  Any individual or organisation who agrees to the terms and conditions of the dotmobi accredited registrar of the mTLD may register a .mobi domain name during General Registration.
• What are the valid characters for a .MOBI domain name?
  Dotmobi domain names can contain the English-language letters A through Z, and the digits 0 through 9. You can also use hyphens, but hyphens cannot begin or end your domain name. Spaces and special characters (such as !, $, &, ë, and so on) are never permitted.
• What is the refund period for new registrations of .MOBI domain names?
  There is a 5 calendar day refund period for new .MOBI domain name registrations.
• Is a .MOBI domain name included for free with Webnames.ca Hosting?
  Yes. A .MOBI domain can be included with Webnames.ca’s feature rich hosting.
• How long can a .MOBI domain name be?
  The minimum length of a dotmobi domain name is 3 characters, and the maximum length is 63 characters (excluding the "http://www" and ".MOBI" portions).
• When can I start using my .MOBI domain name?
  Domain names registered during the Landrush Registration period will resolve within 24 hours and generally much sooner.
• What is the refund period for renewals of .MOBI domain names?
  The .MOBI registry does not offer refunds for .MOBI domains renewals.
• What is the renewal process for my .MOBI domain name?
  The renewal for your .MOBI domain must occur prior to your Webnames.ca renewal date to avoid disruption to your service.
• What are the technical requirements for websites using the .MOBI domain name?
  Currently, mTLD has outlined three mandatory requirements for .MOBI domains:
  

  • Responses to URLs must be encoded in XHTML (WAP 2.0). This is to ensure the premium usability of the site for visitors using their mobile devices.
  • .MOBI sites must implement a page at the second level domain. This is to eliminate the need to type in “www” when browsing .mobi sites from a mobile device. For example, the web server should be able to respond to HTTP requests to www.mydomainname.com and to mydomainname.com.
  • No frames

  
  A complete lists of .mobi website requirements and recommended practices is available in mTLD’s Switch On Guide.
• When can I transfer a domain registered during the General Registration period?
  A dotmobi domain name registered during the General Registration period can be transferred between dotmobi accredited registrars beginning 60 days after the date of initial registration.
• The renewal date listed for this domain in my Webnames account does not match the WHOIS renewal date for my .MOBI domain name. Why?
  There are potentially a few reasons for this, and they have to do with the fact that the Registry has instituted a unique timeline for either when these domain names can be renewed, or when they cease to function should they not be renewed. In order to provide our customers with a renewal and expiration process which is as consistent as possible across all domain extensions, we have elected to offset our renewal dates where necessary. The renewal date listed within your account should be regarded as the true date in which the Registry will functionally expire the domain.
• What is the maximum term a .MOBI domain may be renewed for?
  .MOBI domain names can be renewed for a minimum of 1 year and maximum of 9 years. The current renewal date cannot be more than 10 years in the future from today's date.
• What is the .mobi domain compliance policy?
  • Mandatory rules for compliance are outlined in the dotMobi Switch On! Guide for web developers.
  • Quarterly domain compliance testing by dotMobi.
  • 3-stage notification process for non-compliant registrants:
    • Notifications sent by registrars except for third stage, sent by dotMobi
    • Site suspension for non-conformant domains
    • Self-test page available on mTLD site
    • Provision for accelerated testing requests
    • Appeals process to be defined
• What are .mobi premium names and how will they be allocated?
  The premium name list is a compilation of commonly used (“generic”) words and phrases which mTLD has set aside for equitable allocation using other than a traditional first come first serve basis. The objective of premium names is to create a more leveled playing field in the allocation of these names; increase the likelihood that these domain names would more promptly provide the mobile community with new features and services; optimize the user experience; and preserve the stability and security of registry operations.
  
  There is no set date for when the names will be made available. However, it will likely not be until after the general launch, most likely beginning in the fourth quarter of 2006. However, any final date will be announced in advance along with a final list of Premium Names and proposed allocation mechanisms.
• If I forget to renew my .MOBI domain can I still recover it? Is there a redemption period?
  Yes. There is both a Renewal Grace Period and a Redemption period for .MOBI domains..MOBI domains feature a 30 day Renewal Grace Period, which begins as of the domain expiration date. During this time the domain can be renewed as per a normal renewal process, and can be done so without penalty..MOBI domains also feature a 30 day Redemption Period, which begins at the conclusion of the Renewal Grace Period. There is an additional penalty fee imposed by the Registry to reactivate and renew a domain which is within it's Redemption Period. Please contact Webnames.ca Support to perform a domain redemption. Should the end of the redemption period be reached, the domain cannot be renewed or otherwise retrieved under any circumstances. Re-registering the domain as a new registration would be the only remaining option.
• How do I Transfer a .MOBI domain name?
  To transfer this type of domain to Webnames.ca, you must obtain a transfer authorization code and the domain must be unlocked. Both of these actions are done through your current Registrar. Normally you will find the authorization code and the ability to unlock the domain in the user interface of your current Registrar's website. This type of domain can only undergo a Registrar Transfer every 60 days. In the case of a new domain registration, the domain can only be transferred 65 days after its initial registration.Once you have obtained the transfer authorization code and unlocked the domain, a Registrar Transfer to Webnames.ca may be initiated on the following page: http://www.webnames.ca/services/domains/transfer.aspxThe current Registrant of the domain will be required to approve the transfer via an email. In cases where an updated email address is used for the new instance of the Registrant at Webnames, as compared to the current Registrant email address, then both email addresses will be sent separate emails, and both must provide approval.Once approval has been received, the transfer will be submitted to the Registry. The Registry in turn will contact the losing Registrant one last time via email. The Registrant must then approve the transfer via this process.Upon providing approval to the Registry initiated confirmation email, the transfer will complete immediately. Upon successfully transferring the domain, the expiration date will be extended by 1 year.
• What are the requirements for registering a .mobi trademark sunrise domain?
  Trademark owners will have to provide the following information when registering their names during the Sunrise Registration Period

  • Trademark name (must be three or more ASCII characters)
  • Trademark identification number
  • Date of Trademark application (this date must be before July 11th 2005)
  • Date of granting of trademark
  • Country of trademark registration
• Where can I check if a .mobi domain is available?
  The official .mobi WHOIS is located at http://pc.mtld.mobi/whois/index.php.
• How do I change the ownership of a .MOBI domain name?
  .MOBI Registrant Transfers are free, and do not alter the current expiration date of the domain.Registrant transfers can be initiated here: http://www.webnames.ca/services/domains/transfer.aspxBoth gaining and losing Registrants will be required to approve the transfer via an email.In the case where both gaining and losing Registrants utilize the same email address, only one email will be sent.In the case where both gaining and losing Registrants reside within the same Webnames account (or the transfer is being initiated by a Parent account of both), no Registrant approval via email, or other means, is required.Once approval has been received, the transfer will be submitted to the Registry and will complete immediately. Upon the successful change of Registrant, the expiration date of the domain will not be modified.
• Why can I not update certain fields pertaining to my .MOBI Registrant?
  The Registry does not permit the updating of some Registrant information which would effectively be representative of a change in ownership of the domain. To update owner or organization names, perform a transfer to an new/updated instance of the Registrant.

.MX DOMAIN NAME QUESTIONS

• Who is the registry for .MX?
  MX is the central registry for all domains under the Top Level Domain .MX.
• What is a .MX domain name and why should I have one?
  .MX is the country code top level domain (ccTLD) for Mexico.
  
  Protect your brand – In today’s global market, companies need to protect their brand and trademarks around the world
• Are there Presence Requirements pertaining to who can register a .MX domain name?
  There are no general restrictions relating to who can register a .MX domain name.
• Does Webnames.ca offer a Trustee Service for the registration of.MX Domains?
  No. No Trustee Service is required
• How many characters can a .MX domain name contain?
  A minimum of 3 characters (letters and numbers) and a maximum of 63 characters are permitted. Hyphens (-) are allowed, however not at the beginning or directly in front of the TLD.
• How many years can a .MX domain be registered for?
  .MX domain names can be registered for a minimum of 1 years, and a maximum of 5 years.
• How much does it cost to register or renew a .MX domain name?
  For our latest pricing, please refer to ‘My Pricing’ in your account.
• What is the refund period for new registrations of .MX domain names?
  There is a 0 day refund period for new .MX domain name registrations.
• Is a .MX domain name included for free with Webnames.ca Hosting?
  .MX domain names are not free with Webnames.ca Hosting.
• What is the renewal process for my .MX domain name?
  The renewal for your .MX domain must occur prior to your Webnames.ca renewal date to avoid disruption to your service.
• The renewal date listed for this domain in my Webnames account does not match the WHOIS renewal date for my .MX domain name. Why?
  There are potentially a few reasons for this, and they have to do with the fact that the Registry has instituted a unique timeline for either when these domain names can be renewed, or when they cease to function should they not be renewed.
  
  In order to provide our customers with a renewal and expiration process which is as consistent as possible across all domain extensions, we have elected to offset our renewal dates where necessary. The renewal date listed within your account should be regarded as the true date in which the Registry will functionally expire the domain.
• What is the maximum term a .MX domain may be renewed for?
  .MX domain names can be renewed for a minimum of 1 year and maximum of 5 years.
• What is the refund period for renewals of .MX domain names?
  The .MX registry does not offer refunds for .MX domains renewals.
• If I forget to renew my .MX domain can I still recover it? Is there a redemption period?
  Yes. There is a redemption period of 30 days for .MX domains. This period begins 30 days after the package expiration date shown in your Webnames account.
  
  There is an additional penalty fee imposed by the Registry to reactivate and renew a domain which is within it's redemption period. Please contact Webnames.ca Support to perform a domain redemption.
  
  Should the end of the redemption period be reached, the domain cannot be renewed or otherwise retrieved under any circumstances. Re-registering the domain as a new registration would be the only remaining option.
• How do I Transfer a .MX domain name?
  To transfer this type of domain to Webnames.ca, you must obtain a transfer authorization code and the domain must be unlocked. Both of these actions are done through your current Registrar. Normally you will find the authorization code and the ability to unlock the domain in the user interface of your current Registrar's website.
  
  This type of domain can only undergo a Registrar Transfer every 60 days. In the case of a new domain registration, the domain can only be transferred 65 days after its initial registration.
  
  Once you have obtained the transfer authorization code and unlocked the domain, a Registrar Transfer to Webnames.ca may be initiated on the following page: http://www.webnames.ca/services/domains/transfer.aspx
  
  The current Registrant of the domain will be required to approve the transfer via an email. In cases where an updated email address is used for the new instance of the Registrant at Webnames, as compared to the current Registrant email address, then both email addresses will be sent separate emails, and both must provide approval.
  
  Once approval has been received, the transfer will be submitted to the Registry. The Registry in turn will contact the losing Registrant one last time via email. The Registrant must then approve the transfer via this process.
  
  Upon providing approval to the Registry initiated confirmation email, the transfer will complete immediately. Upon successfully transferring the domain, the expiration date will be extended by 1 year.
• How do I change the ownership of a .MX domain name?
  .MX Registrant Transfers are free, and do not alter the current expiration date of the domain.
  
  Registrant transfers can be initiated here: http://www.webnames.ca/services/domains/transfer.aspx
  
  Both gaining and losing Registrants will be required to approve the transfer via an email.
  In the case where both gaining and losing Registrants utilize the same email address, only one email will be sent.
  
  In the case where both gaining and losing Registrants reside within the same Webnames account (or the transfer is being initiated by a Parent account of both), no Registrant approval via email, or other means, is required.
  
  Once approval has been received, the transfer will be submitted to the Registry and will complete immediately. Upon the successful change of Registrant, the expiration date of the domain will not be modified.
• Why can I not update certain fields pertaining to my .MX Registrant?
  N/A

.NL DOMAIN NAME QUESTIONS

• Who is the registry for .NL?
  SIDN is the central registry for all domains under the Top Level Domain .NL.
• What is a .NL domain name and why should I have one?
  .NL is the country code top level domain (ccTLD) for the Netherlands.
  Protect your brand – In today’s global market, companies need to protect their brand and trademarks around the world
• Are there Presence Requirements pertaining to who can register a .NL domain name?
  There are no general restrictions relating to who can register a .NL domain name.
• Does Webnames.ca offer a Trustee Service for the registration of.NL Domains?
  No. No Trustee Service is required
• How many characters can a .NL domain name contain?
  A minimum of 2 characters (letters and numbers) and a maximum of 63 characters are permitted. Hyphens (-) are allowed, however not at the beginning or directly in front of the TLD.
• How many years can a .NL domain be registered for?
  .CNL domain names can be registered for a minimum and maximum of 1 year.
• How much does it cost to register or renew a .NL domain name?
  For our latest pricing, please refer to ‘My Pricing’ in your account.
• What is the refund period for new registrations of .NL domain names?
  There is a 0 day refund period for new .NL domain name registrations.
• Is a .NL domain name included for free with Webnames.ca Hosting?
  .NL domain names are not free with Webnames.ca Hosting.
• What is the refund period for renewals of .NL domain names?
  The .NL registry does not offer refunds for .NL domains renewals.
• What is the renewal process for my .NL domain name?
  The renewal for your .NL domain may only occur within the 30 day window prior to your Webnames.ca renewal date . Renewals prior to this window are not permitted. Because of the limited renewal window, which is instituted by the Registry, .NL domains are configured for Auto-renewal by default.
• The renewal date listed for this domain in my Webnames account does not match the WHOIS renewal date for my .NL domain name. Why?
  There are potentially a few reasons for this, and they have to do with the fact that the Registry has instituted a unique timeline for either when these domain names can be renewed, or when they cease to function should they not be renewed.
  
  In order to provide our customers with a renewal and expiration process which is as consistent as possible across all domain extensions, we have elected to offset our renewal dates where necessary. The renewal date listed within your account should be regarded as the true date in which the Registry will functionally expire the domain.
• What is the maximum term a .NL domain may be renewed for?
  .NL domain names can be renewed for a minimum and maximum of 1 year, and can only be renewed within the 30 days preceding the Webnames package renewal date.
• If I forget to renew my .NL domain can I still recover it? Is there a redemption period?
  Yes. There is a redemption period of 40 days for .NL domains.
  
  This period begins as of the package expiration date shown in your Webnames account. There is an additional penalty fee imposed by the Registry to reactivate and renew a domain which is within it's redemption period. Please contact Webnames.ca Support to perform a domain redemption.
  
  Should the end of the redemption period be reached, the domain cannot be renewed or otherwise retrieved under any circumstances. Re-registering the domain as a new registration would be the only remaining option.
• How do I Transfer a .NL domain name?
  To transfer this type of domain to Webnames.ca, you must obtain a transfer authorization code. This action is done through your current Registrar. Normally you will find the authorization code and in the user interface of your current Registrar's website. .NL domains do not utilize a domain lock feature.
  
  This type of domain can only undergo a Registrar Transfer every 60 days. In the case of a new domain registration, the domain can only be transferred 65 days after its initial registration.
  
  Once you have obtained the transfer authorization code and unlocked the domain, a Registrar Transfer to Webnames.ca may be initiated on the following page: http://www.webnames.ca/services/domains/transfer.aspx
  
  The current Registrant of the domain will be required to approve the transfer via an email. In cases where an updated email address is used for the new instance of the Registrant at Webnames, as compared to the current Registrant email address, then both email addresses will be sent separate emails, and both must provide approval.
  Once approval has been received, the transfer will be submitted to the Registry and will complete immediately.
  
  PLEASE NOTE: While the transfer of a .NL domain name does add a year to the term of the domain, the term is reset to the date the transfer completes, i.e. the domain's new renewal date will be 1 year after the transfer completes. This is a rule instituted by the .NL Registry, and not Webnames.ca
• How do I change the ownership of a .NL domain name?
  .NL Registrant Transfers are free, and do not alter the current expiration date of the domain.
  
  Registrant transfers can be initiated here: http://www.webnames.ca/services/domains/transfer.aspx
  
  Both gaining and losing Registrants will be required to approve the transfer via an email.
  In the case where both gaining and losing Registrants utilize the same email address, only one email will be sent.
  
  In the case where both gaining and losing Registrants reside within the same Webnames account (or the transfer is being initiated by a Parent account of both), no Registrant approval via email, or other means, is required.
  
  Once approval has been received, the transfer will be submitted to the Registry and will complete immediately. Upon the successful change of Registrant, the expiration date of the domain will not be modified.
• Why can I not update certain fields pertaining to my .NL Registrant?
  N/A

.TEL DOMAIN NAME QUESTIONS

• Who is the registry for .TEL?
  TELNIC manages the .TEL Registry
• What is .Tel?
  The .Tel is a service that allows individuals and businesses alike to store and manage all their contact information and keywords directly in the DNS without the need to build, host or manage a website. For more information, see our .Tel information page.
• What is a .TEL domain name and why should I have one?
  The domain name .tel is a top-level domain (TLD) in the Domain Name System (DNS) of the Internet. It was approved by ICANN as a sponsored top-level domain, and is operated by Telnic. Telnic announced in January 2011 that over 300,000 domains had been registered since the start of general availability on March 24, 2009.The domain's purpose is to provide a single name space for Internet communications services. Subdomain registrations serve as a single point of contact for individuals and businesses, providing a global contact directory service by hosting all types of contact information directly in the Domain Name System, without the need to build, host or manage a traditional web service. Additionally, as of July 2010, every tel domain acts as an OpenID and an increasing number of Voice over Internet Protocol (VoIP) clients can address a tel domain name directly.
• Why is .Tel different than other Top Level Domains (TLDs)?
  The value of a .Tel domain lies with the ability to host personal or corporate contact information directly in the DNS, which can then be universally accessible. This stands in contrast to the typical use of the DNS for other TLDs, in which the DNS only provides a mapping between domain names and IP addresses.
• Why is .Tel different than other Top Level Domains (TLDs)?
  The value of a .Tel domain lies with the ability to host personal or corporate contact information directly in the DNS, which can then be universally accessible. This stands in contrast to the typical use of the DNS for other TLDs, in which the DNS only provides a mapping between domain names and IP addresses.
• Can I protect my private data?
  .Tel enables you to protect your private data, allowing it to be seen only by people you authorize. For more information, please see How do I protect my Private Data.
• Are there Presence Requirements pertaining to who can register a .TEL domain name?
  There are no general restrictions relating to who can register a .TEL domain name.
• Does Webnames.ca offer a Trustee Service for the registration of.TEL Domains?
  N/A
• How many characters can a .TEL domain name contain?
  A minimum of 2 characters (letters and numbers) and a maximum of 63 characters are permitted. Hyphens ("-") are allowed, however not at the beginning or directly in front of the TLD.
• How many years can a .TEL domain be registered for?
  .TEL domain names can be registered for a minimum of 1 year, and a maximum of 10 years.
• How much does it cost to register or renew a .TEL domain name?
  For our latest pricing, please refer to ‘My Pricing’ in your account.
• What is the refund period for new registrations of .TEL domain names?
  There is a 5 calendar day refund period for new .TEL domain name registrations.
• Is a .TEL domain name included for free with Webnames.ca Hosting?
  Yes. A .TEL domain can be included with Webnames.ca’s feature rich hosting.
• What are the registration terms for .Tel domain names?
  Domain names must be registered for a minimum of one year, and may be registered for up to a maximum of ten years.
• Who is eligible to register a .Tel domain name?
  Any individual or organization who agrees to the terms and conditions of a .Tel accredited registrar of the TLD may register a .Tel domain name.
• What is the refund period for renewals of .TEL domain names?
  The .TEL registry does not offer refunds for .TEL domains renewals.
• What is the renewal process for my .TEL domain name?
  The renewal for your .TEL domain must occur prior to your Webnames.ca renewal date to avoid disruption to your service.
• How can I buy a .Tel domain?
  You can only purchase your .Tel domain online through an ICANN accredited registrar.
• The renewal date listed for this domain in my Webnames account does not match the WHOIS renewal date for my .TEL domain name. Why?
  N/A
• What is the maximum term a .TEL domain may be renewed for?
  .TEL domain names can be renewed for a minimum of 1 year and maximum of 9 years. The current renewal date cannot be more than 10 years in the future from today's date.
• If I forget to renew my .TEL domain can I still recover it? Is there a redemption period?
  Yes. There is both a Renewal Grace Period and a Redemption period for .TEL domains..TEL domains feature a 30 day Renewal Grace Period, which begins as of the domain expiration date. During this time the domain can be renewed as per a normal renewal process, and can be done so without penalty..TEL domains also feature a 30 day Redemption Period, which begins at the conclusion of the Renewal Grace Period. There is an additional penalty fee imposed by the Registry to reactivate and renew a domain which is within it's Redemption Period. Please contact Webnames.ca Support to perform a domain redemption. Should the end of the redemption period be reached, the domain cannot be renewed or otherwise retrieved under any circumstances. Re-registering the domain as a new registration would be the only remaining option.
• How do I Transfer a .TEL domain name?
  To transfer this type of domain to Webnames.ca, you must obtain a transfer authorization code and the domain must be unlocked. Both of these actions are done through your current Registrar. Normally you will find the authorization code and the ability to unlock the domain in the user interface of your current Registrar's website. This type of domain can only undergo a Registrar Transfer every 60 days. In the case of a new domain registration, the domain can only be transferred 65 days after its initial registration.Once you have obtained the transfer authorization code and unlocked the domain, a Registrar Transfer to Webnames.ca may be initiated on the following page: http://www.webnames.ca/services/domains/transfer.aspxThe current Registrant of the domain will be required to approve the transfer via an email. In cases where an updated email address is used for the new instance of the Registrant at Webnames, as compared to the current Registrant email address, then both email addresses will be sent separate emails, and both must provide approval.Once approval has been received, the transfer will be submitted to the Registry. The Registry in turn will contact the losing Registrant one last time via email. The Registrant must then approve the transfer via this process.Upon providing approval to the Registry initiated confirmation email, the transfer will complete immediately. Upon successfully transferring the domain, the expiration date will be extended by 1 year.
• What are the restrictions on a .Tel domain?
  The minimum number of characters in a .Tel domain is 3 and the maximum number is 63 (excluding the "http://www" and ".Tel" portions). Every domain must contain at least one letter from a-z or "A to Z" in standard US ASCII script. No domain can begin or end with a hyphen nor can a domain have a hyphen in the 3rd and 4th position. A .Tel domain may not consist purely of digits. Spaces and special characters (such as !, $, &, ë, and so on) are never permitted.
• Can I transfer or sell a .Tel domain name?
  You can sell or transfer a .Tel domain just as you would with other domain names.
• How do I change the ownership of a .TEL domain name?
  .TEL Registrant Transfers are free, and do not alter the current expiration date of the domain.Registrant transfers can be initiated here: http://www.webnames.ca/services/domains/transfer.aspxBoth gaining and losing Registrants will be required to approve the transfer via an email.In the case where both gaining and losing Registrants utilize the same email address, only one email will be sent.In the case where both gaining and losing Registrants reside within the same Webnames account (or the transfer is being initiated by a Parent account of both), no Registrant approval via email, or other means, is required.Once approval has been received, the transfer will be submitted to the Registry and will complete immediately. Upon the successful change of Registrant, the expiration date of the domain will not be modified.
• Why can I not update certain fields pertaining to my .TEL Registrant?
  N/A
• How do I resolve a dispute regarding a .Tel domain name?
  .Tel domain names are subject to the Uniform Domain Name Dispute Resolution Policy (UDRP), which establishes a procedure for resolving many trademark disputes relating to domain names. More information on the (UDRP) is available by going to http://www.icann.org/en/udrp/.
• Who is ICANN and what is their role?
  ICANN, the Internet Corporation of Assigned Names and Numbers, is the international organization responsible for the oversight of the coordination of the Domain Name System and Top Level Domains (.com, .net, .org, .biz, etc.). More information is available at ICANN.org.
• What is the role of the .Tel Sponsoring Organization?
  ICANN has delegated to Telnic Limited, the .Tel Sponsoring Organization, the responsibility for developing, implementing and policing certain policies related to the .Tel Top Level Domain and its community.
• When can I start using my .Tel domain name?
  Domain names registered during the Landrush and General Registration periods will resolve within 24 hours and generally much sooner.
• When can I transfer my .Tel domain?
  A .Tel domain name can be transferred between .Tel accredited registrars beginning 60 days after the date of initial registration.
• Benefit of Registering with Webnames.ca
  No risk — We only charge you when your registration is successfully completed. You risk nothing by preregistering. You risk nothing by applying. Other companies may charge an up-front registration fee or only return only a portion of your money for unsuccessful registrations.
• How can I register?
  To register your domain name, start our .Tel landing page.
• How much does it cost to register a .TEL domain?
  Please see our pricing page for more details on the registration fees.

.TV DOMAIN NAME QUESTIONS

• Who is the registry for .TV?
  Verisign manages the .TV Registry
• What does .TV stand for?
  .TV is the top level domain (TLD) preferred for video or other rich media, like animation, audio or streaming content. A .TV domain can be registered by anyone, anywhere in the world.
• Who operates the .TV registry?
  VeriSign manages the authoritative registry (“Registry”) for all Domain Name registrations that end in “.tv”.
• What is a .TV domain name and why should I have one?
  .TV is the official country code Top-Level-Domain (ccTLD) of the small Pacific Island nation Tuvalu. TV symbolizes an Internet-Address related to the television industry.
• Are there Presence Requirements pertaining to who can register a .TV domain name?
  There are no general restrictions relating to who can register a .TV domain name.
• Are there any restrictions relating to who can register a .TV domain name?
  .TV domain names may be registered by both individuals and businesses. There are no general restrictions relating to who can register a .TV domain name.
• How long does the .TV registration process take?
  A .TV registration takes place in real-time. Once you have submitted your registration, your domain name is immediately submitted to the registration system. If the submission is successful, your domain name will appear as 'Taken' if anyone else attempts to register the same domain name. Note: Please allow 24 hours, standard Internet propagation time, for the domain name to be accessible via the Internet.
• Does Webnames.ca offer a Trustee Service for the registration of.TV Domains?
  N/A
• How many characters can a .TV domain name contain?
  A minimum of 1 character (letters and numbers) and a maximum of 63 characters are permitted. Hyphens ("-") are allowed, however not at the beginning or directly in front of the TLD.
• Is Webnames.ca an official .TV registrar?
  Webnames.ca has partnered with Register.com in order to provide .TV domains to our customers. Webnames.ca is not directly accredited by these particular Registries. For TV domains registered through Webnames.ca the Registrar of Record will show as Register.com.
• What is a Registrar of record?
  A registrar of record is the organisation that has been accredited by the registry of the appropriate TLD (Top Level Domain) that you have registered with. This organisation will be listed on your domain record as the registrar. A re-seller's name does not appear as the registrar of record; however, the domain management functions will be performed through the re-seller as a partner/affiliate of the accredited registrar.
• How many years can a .TV domain be registered for?
  .TV domain names can be registered for a minimum of 1 year, and a maximum of 10 years.
• How much does it cost to register or renew a .TV domain name?
  For our latest pricing, please refer to ‘My Pricing’ in your account.
• What are the guidelines for transferring a .TV domain from one registrar to another?
  .TV domain registrar transfers require that: - The EPP transfer authorization code for the domain in question be obtained from the current Registrar - The domain in question be unlocked via the current Registrar (meaning it is technically permissible for the domain to be transferred) - That any third party privacy services be disabled so that the true Admin email address is visible in the domain's WHOIS information. The Admin must be able to reply from the displayed email address. Once the above has been completed, the transfer is initiated via our Website using the domain name and the EPP transfer authorization code.
• How long is the registration term for a .TV domain name?
  A .TV domain may be registered for a term of 1 to 10 years.
• What is the refund period for new registrations of .TV domain names?
  There is a 0 calendar day refund period for new .TV domain name registrations.
• Is a .TV domain name included for free with Webnames.ca Hosting?
  Yes. A .TV domain can be included with Webnames.ca’s feature rich hosting.
• How long is the renewal term for a .TV domain name?
  A .TV domain name may be renewed for a term of 1 to a maximum of 10 years.The expiry date (registry term) for these domains cannot be more than 10 years into the future on any given date, therefore the 10 year renewal term can only be selected as of the domain's expiration date. Prior to the expiration date the time remaining in the domain's registration term plus the renewal term cannot exceed 10 years.
• What is the refund period for renewals of .TV domain names?
  The .TV registry does not offer refunds for .TV domains renewals.
• What is the renewal process for my .TV domain name?
  The renewal for your .TV domain must occur prior to your Webnames.ca renewal date to avoid disruption to your service.
• The renewal date listed for this domain in my Webnames account does not match the WHOIS renewal date for my .TV domain name. Why?
• What is the maximum term a .TV domain may be renewed for?
  .TV domain names can be renewed for a minimum of 1 year and maximum of 9 years. The current renewal date cannot be more than 10 years in the future from today's date.
• If I forget to renew my .TV domain can I still recover it? Is there a redemption period?
  Yes. There is both a Renewal Grace Period and a Redemption period for .TV domains..TV domains feature a 30 day Renewal Grace Period, which begins as of the domain expiration date. During this time the domain can be renewed as per a normal renewal process, and can be done so without penalty..TV domains also feature a 30 day Redemption Period, which begins at the conclusion of the Renewal Grace Period. There is an additional penalty fee imposed by the Registry to reactivate and renew a domain which is within it's Redemption Period. Please contact Webnames.ca Support to perform a domain redemption. Should the end of the redemption period be reached, the domain cannot be renewed or otherwise retrieved under any circumstances. Re-registering the domain as a new registration would be the only remaining option.
• How do I Transfer a .TV domain name?
  To transfer this type of domain to Webnames.ca, you must obtain a transfer authorization code and the domain must be unlocked. Both of these actions are done through your current Registrar. Normally you will find the authorization code and the ability to unlock the domain in the user interface of your current Registrar's website. This type of domain can only undergo a Registrar Transfer every 60 days. In the case of a new domain registration, the domain can only be transferred 65 days after its initial registration.Once you have obtained the transfer authorization code and unlocked the domain, a Registrar Transfer to Webnames.ca may be initiated on the following page: http://www.webnames.ca/services/domains/transfer.aspxThe current Registrant of the domain will be required to approve the transfer via an email. In cases where an updated email address is used for the new instance of the Registrant at Webnames, as compared to the current Registrant email address, then both email addresses will be sent separate emails, and both must provide approval.Once approval has been received, the transfer will be submitted to the Registry. The Registry in turn will contact the losing Registrant one last time via email. The Registrant must then approve the transfer via this process.Upon providing approval to the Registry initiated confirmation email, the transfer will complete immediately. Upon successfully transferring the domain, the expiration date will be extended by 1 year.
• How do I change the ownership of a .TV domain name?
  .TV Registrant Transfers are free, and do not alter the current expiration date of the domain.Registrant transfers can be initiated here: http://www.webnames.ca/services/domains/transfer.aspxBoth gaining and losing Registrants will be required to approve the transfer via an email.In the case where both gaining and losing Registrants utilize the same email address, only one email will be sent.In the case where both gaining and losing Registrants reside within the same Webnames account (or the transfer is being initiated by a Parent account of both), no Registrant approval via email, or other means, is required.Once approval has been received, the transfer will be submitted to the Registry and will complete immediately. Upon the successful change of Registrant, the expiration date of the domain will not be modified.
• Why can I not update certain fields pertaining to my .TV Registrant?
  The Registry does not permit the updating of some Registrant information which would effectively be representative of a change in ownership of the domain. To update owner or organization names, perform a transfer to an new/updated instance of the Registrant.

.US DOMAIN NAME QUESTIONS

• Who is the registry for .US?
  Neustar manages the .US Registry
• What is .US?
  .US is “America’s Internet Address.” It is the official country code top-level domain (ccTLD) for the United States within the global domain name system (DNS).
• Who can register a .US domain name?
  Any U.S. citizen or resident, as well as any business or organization, including federal, state, and local government with a bona fide presence in the United States can register a .US domain name.
  
  One of the following eligibility requirements must be met ("Nexus Requirement"):
  
  A natural person (i) who is a citizen or permanent resident of the United States of America or any of its possessions or territories or (ii) whose primary place of domicile is in the United States of America or any of its possessions, or Any entity or organization that is incorporated within one of the fifty (50) U.S. states, the District of Columbia, or any of the United States possessions or territories or (ii) organized or otherwise constituted under the laws of a state of the United States of America, the District of Columbia, or any of its possessions or territories, or
  
  An entity or organization (including federal, state, or local government of the United States, or a political subdivision thereof) that has a bona fide presence in the United States.
  
  Prospective Registrants will certify that they have a "bona fide presence in the United States" on the basis of real and substantial lawful contacts with, or lawful activities in, the United States of America. This requirement is intended to ensure that only those individuals or organizations that have a substantive lawful connection to the United States are permitted to register for usTLD domain names.
  
  It shall be a continuing requirement that all usTLD domain name Registrants remain in compliance. To ensure Registrants comply, the .US Registry will:
  
  · Require that Registrars certify that they enforce the Nexus requirement upon their Registrants, and that Registrars require Registrants to certify that they meet the Nexus requirement.
  
  · Conduct a scan of selected registration request information.
  
  · Conduct "spot checks" on Registrant information.
  
• What is a .US domain name and why should I have one?
  .US is the official country code Top-Level-Domain (ccTLD) of the United States. A .US Domain can be used and registered by anyone or any corporations who comply with the registration guidelines
• Are there Presence Requirements pertaining to who can register a .US domain name?
  A .US Domain can only be registered by any U.S. citizen or resident, as well as any business or organization, including federal, state, and local government with a bona fide presence in the United States.One of the following eligibility requirements should be: A natural person who is a citizen or permanent resident of the United States of America or any of its possessions or territories or whose primary place of domicile is in the United States of America or any of its possessions, or Any entity or organization that is incorporated within one of the fifty (50) U.S. states, the District of Columbia, or any of the United States possessions or territories or organized or otherwise constituted under the laws of a state of the United States of America, the District of Columbia, or any of its possessions or territories, or An entity or organization (including federal, state, or local government of the United States, or a political subdivision thereof) that has a bona fide presence in the United States. See Section B.3.1 of the NeuStar proposal to the Department of Commerce for details concerning what constitutes a "bona fide presence".
• Is Webnames.ca an official .US registrar?
  Yes, Webnames.ca is proud to be one of the first registrars to be accredited by Neustar, the .US registry.
• How many characters can my .US domain name contain?
  A .US domain name may contain no more than 63 characters (not including the .US suffix). A .US domain must also:
  
  -contain only ASCII characters;
  -contain ONLY alphanumeric characters (letters A-Z, numerals 0-9) and/or hyphens;
  -not begin or end with a hyphen
• Does Webnames.ca offer a Trustee Service for the registration of.US Domains?
  Yes. Webnames does offer a Trustee service for Registrants who would not otherwise meet .US presence requirements.
• How many characters can a .US domain name contain?
  A minimum of 3 characters (letters and numbers) and a maximum of 63 characters are permitted. Hyphens ("-") are allowed, however not at the beginning or directly in front of the TLD.
• How many years can a .US domain be registered for?
  .US domain names can be registered for a minimum of 1 year, and a maximum of 10 years.
• When will real-time registration be available for .US?
  Real-time registration or what the .US Registry refers to as "First Come, First Served" will be launched at 7am PT or 10am ET on April 24, 2002. At that time, Webnames.ca will submit your applications in real-time to the .US Registry and you will be informed of the status of your application immediately.
• How long is the registration term for a .US registration?
  You may choose to register your .US domain name for a term of 1 to 10 years.
• How much does it cost to register or renew a .US domain name?
  For our latest pricing, please refer to ‘My Pricing’ in your account.
• What is the refund period for new registrations of .US domain names?
  There is a 5 calendar day refund period for new .US domain name registrations.
• What are the rules for .US domain names?
  Please see our domain rules page at http://www.webnames.ca/content/rules.asp
• Is a .US domain name included for free with Webnames.ca Hosting?
  Yes. A .US domain can be included with Webnames.ca’s feature rich hosting.
• How much does it cost to register a .US domain?
  Please see our pricing page for more details on the registration fees.
• What is the refund period for renewals of .US domain names?
  The .US registry does not offer refunds for .US domains renewals.
• What is the renewal process for my .US domain name?
  The renewal for your .US domain must occur prior to your Webnames.ca renewal date to avoid disruption to your service.
• When will I be able to transfer my other .US domains to Webnames.ca?
  Registrar transfers will be available 60 days after the domain name is registered.
• The renewal date listed for this domain in my Webnames account does not match the WHOIS renewal date for my .US domain name. Why?
  There are potentially a few reasons for this, and they have to do with the fact that the Registry has instituted a unique timeline for either when these domain names can be renewed, or when they cease to function should they not be renewed. In order to provide our customers with a renewal and expiration process which is as consistent as possible across all domain extensions, we have elected to offset our renewal dates where necessary. The renewal date listed within your account should be regarded as the true date in which the Registry will functionally expire the domain.
• What is the maximum term a .US domain may be renewed for?
  .US domain names can be renewed for a minimum of 1 year and maximum of 9 years. The current renewal date cannot be more than 10 years in the future from today's date.
• If I forget to renew my .US domain can I still recover it? Is there a redemption period?
  Yes. There is both a Renewal Grace Period and a Redemption period for .US domains..US domains feature a 30 day Renewal Grace Period, which begins as of the domain expiration date. During this time the domain can be renewed as per a normal renewal process, and can be done so without penalty..US domains also feature a 30 day Redemption Period, which begins at the conclusion of the Renewal Grace Period. There is an additional penalty fee imposed by the Registry to reactivate and renew a domain which is within it's Redemption Period. Please contact Webnames.ca Support to perform a domain redemption. Should the end of the redemption period be reached, the domain cannot be renewed or otherwise retrieved under any circumstances. Re-registering the domain as a new registration would be the only remaining option.
• How do I Transfer a .US domain name?
  To transfer this type of domain to Webnames.ca, you must obtain a transfer authorization code and the domain must be unlocked. Both of these actions are done through your current Registrar. Normally you will find the authorization code and the ability to unlock the domain in the user interface of your current Registrar's website. This type of domain can only undergo a Registrar Transfer every 60 days. In the case of a new domain registration, the domain can only be transferred 65 days after its initial registration.Once you have obtained the transfer authorization code and unlocked the domain, a Registrar Transfer to Webnames.ca may be initiated on the following page: http://www.webnames.ca/services/domains/transfer.aspxThe current Registrant of the domain will be required to approve the transfer via an email. In cases where an updated email address is used for the new instance of the Registrant at Webnames, as compared to the current Registrant email address, then both email addresses will be sent separate emails, and both must provide approval.Once approval has been received, the transfer will be submitted to the Registry. The Registry in turn will contact the losing Registrant one last time via email. The Registrant must then approve the transfer via this process.Upon providing approval to the Registry initiated confirmation email, the transfer will complete immediately. Upon successfully transferring the domain, the expiration date will be extended by 1 year.
• How do I change the ownership of a .US domain name?
  .US Registrant Transfers are free, and do not alter the current expiration date of the domain.Registrant transfers can be initiated here: http://www.webnames.ca/services/domains/transfer.aspxBoth gaining and losing Registrants will be required to approve the transfer via an email.In the case where both gaining and losing Registrants utilize the same email address, only one email will be sent.In the case where both gaining and losing Registrants reside within the same Webnames account (or the transfer is being initiated by a Parent account of both), no Registrant approval via email, or other means, is required.Once approval has been received, the transfer will be submitted to the Registry and will complete immediately. Upon the successful change of Registrant, the expiration date of the domain will not be modified.
• Why can I not update certain fields pertaining to my .US Registrant?
  The Registry does not permit the updating of some Registrant information which would effectively be representative of a change in ownership of the domain. To update owner or organization names, perform a transfer to an new/updated instance of the Registrant.

.WS DOMAIN NAME QUESTIONS

• What does .WS stand for?
  An abbreviation of “website,” .WS is a globally accessible domain that can be registered by anyone, anywhere in the world. .WS has no inherent implication about the nature of the website and no rules surrounding its content.
• Who is the registry for .WS?
  WorldSite.ws manages the .WS Registry
• What is a .WS domain name and why should I have one?
  .WS (WebSite) is the official country code Top-Level-Domain (ccTLD) of Western Samoa. .WS (WebSite) is the internet address known for WebSites. A .WS domain is a great alternative to .com, .net, or .org.
• Who operates the .WS registry?
  The .WS registry is administered by SamoaNIC, for the Ministry of Foreign Affairs of the Government of Samoa.
• Are there any restrictions relating to who can register a .WS domain name?
  .WS domain names may be registered by both individuals and businesses. There are no general restrictions relating to who can register a .WS domain name.
• Are there Presence Requirements pertaining to who can register a .WS domain name?
  There are no general restrictions relating to who can register a .WS domain name.
• Does Webnames.ca offer a Trustee Service for the registration of.WS Domains?
  N/A
• How long does the .WS registration process take?
  A .WS registration takes place in real-time. Once you have submitted your registration, your domain name is immediately submitted to the registration system. If the submission is successful, your domain name will appear as 'Taken' if anyone else attempts to register the same domain name. Note: Please allow 24 hours, standard Internet propagation time, for the domain name to be accessible via the Internet.
• Is Webnames.ca an official .WS registrar?
  Webnames.ca has partnered with Register.com in order to provide .WS domains to our customers. Webnames.ca is not directly accredited by these particular Registries. For .WS domains registered through Webnames.ca the Registrar of Record will show as Register.com.
• How many characters can a .WS domain name contain?
  A minimum of 4 characters (letters and numbers) and a maximum of 63 characters are permitted. Hyphens ("-") are allowed, however not at the beginning or directly in front of the TLD.
• How many years can a .WS domain be registered for?
  .WS domain names can be registered for a minimum of 1 year, and a maximum of 10 years.
• What is a registrar of record?
  A registrar of record is the organisation that has been accredited by the registry of the appropriate TLD (Top Level Domain) that you have registered with. This organisation will be listed on your domain record as the registrar. A re-seller's name does not appear as the registrar of record; however, the domain management functions will be performed through the re-seller as a partner/affiliate of the accredited registrar.
• What are the guidelines for transferring a .WS domain from one registrar to another?
  .WS Domains are unique in that they follow a unique process referred to as the GDI Transfer Policy. Due to the unique characteristics of this policy, .WS domain transfers must be initiated by contacting the Webnames.ca Support department. There are no special prerequisites or limitations governing the transfer of .WS domains, however the transfer requests must be submitted manually. The three requirements BELOW regarding EPP transfer codes still apply. These requirements should be addressed via the current Registrar prior to contacting the Webnames.ca Support department for the transfer initiation. - The EPP transfer authorization code for the domain in question be obtained from the current Registrar - The domain in question be unlocked via the current Registrar (meaning it is technically permissible for the domain to be transferred) - That any third party privacy services be disabled so that the true Admin email address is visible in the domain's WHOIS information. The Admin must be able to reply from the displayed email address.
• How much does it cost to register or renew a .WS domain name?
  For our latest pricing, please refer to ‘My Pricing’ in your account.
• What is the refund period for new registrations of .WS domain names?
  There is a 0 calendar day refund period for new .WS domain name registrations.
• How long is the registration term for a .WS domain name?
  You may choose to register your .WS domain name for a term of 1 to 10 years.
• How long is the renewal term for a .WS domain name?
  A .WS domain name may be renewed for a term of 1 to a maximum of 10 years.The expiry date (registry term) for these domains cannot be more than 10 years into the future on any given date, therefore the 10 year renewal term can only be selected as of the domain's expiration date. Prior to the expiration date the time remaining in the domain's registration term plus the renewal term cannot exceed 10 years.
• Is a .WS domain name included for free with Webnames.ca Hosting?
  No. A .WS domain cannot be included for free with Webnames.ca’s hosting.
• What is the refund period for renewals of .WS domain names?
  The .WS registry does not offer refunds for .WS domains renewals.
• What is the renewal process for my .WS domain name?
  The renewal for your .WS domain must occur prior to your Webnames.ca renewal date to avoid disruption to your service.
• The renewal date listed for this domain in my Webnames account does not match the WHOIS renewal date for my .WS domain name. Why?
  There are potentially a few reasons for this, and they have to do with the fact that the Registry has instituted a unique timeline for either when these domain names can be renewed, or when they cease to function should they not be renewed. In order to provide our customers with a renewal and expiration process which is as consistent as possible across all domain extensions, we have elected to offset our renewal dates where necessary. The renewal date listed within your account should be regarded as the true date in which the Registry will functionally expire the domain.
• What is the maximum term a .WS domain may be renewed for?
  .WS domain names can be renewed for a minimum of 1 year and maximum of 9 years. The current renewal date cannot be more than 10 years in the future from today's date.
• If I forget to renew my .WS domain can I still recover it? Is there a redemption period?
  No. The .WS registry does not offer a renewal grace period nor a redemption period for .WS domains. Expired domains immediately cease to function and are not restorable. After a 5 day Pending Delete period, expired .WS domains may be re-registered as a new registration.
• How do I Transfer a .WS domain name?
  To transfer this type of domain to Webnames.ca, you must obtain a transfer authorization code and the domain must be unlocked. Both of these actions are done through your current Registrar. Normally you will find the authorization code and the ability to unlock the domain in the user interface of your current Registrar's website. This type of domain can only undergo a Registrar Transfer every 60 days. In the case of a new domain registration, the domain can only be transferred 65 days after its initial registration.Once you have obtained the transfer authorization code and unlocked the domain, a Registrar Transfer to Webnames.ca may be initiated on the following page: http://www.webnames.ca/services/domains/transfer.aspxThe current Registrant of the domain will be required to approve the transfer via an email. In cases where an updated email address is used for the new instance of the Registrant at Webnames, as compared to the current Registrant email address, then both email addresses will be sent separate emails, and both must provide approval.Once approval has been received, the transfer will be submitted to the Registry. The Registry in turn will contact the losing Registrant one last time via email. The Registrant must then approve the transfer via this process.Upon providing approval to the Registry initiated confirmation email, the transfer will complete immediately. Upon successfully transferring the domain, the expiration date will be extended by 1 year.
• How do I change the ownership of a .WS domain name?
  .WS Registrant Transfers are free, and do not alter the current expiration date of the domain.Registrant transfers can be initiated here: http://www.webnames.ca/services/domains/transfer.aspxBoth gaining and losing Registrants will be required to approve the transfer via an email.In the case where both gaining and losing Registrants utilize the same email address, only one email will be sent.In the case where both gaining and losing Registrants reside within the same Webnames account (or the transfer is being initiated by a Parent account of both), no Registrant approval via email, or other means, is required.Once approval has been received, the transfer will be submitted to the Registry and will complete immediately. Upon the successful change of Registrant, the expiration date of the domain will not be modified.
• Why can I not update certain fields pertaining to my .WS Registrant?
  The Registry does not permit the updating of some Registrant information which would effectively be representative of a change in ownership of the domain. To update owner or organization names, perform a transfer to an new/updated instance of the Registrant.

.XXX DOMAIN NAME QUESTIONS

• Who is the registry for .XXX?
  ICM manages the .XXX Registry
• What is a .XXX domain name and why should I have one?
  .XXX is the a sponsored Top-Level Domain (sTLD) specifically designed for the benefit of the global online adult entertainment industry to reach their audience using easy to remember, directly relevant domain names.Note: .XXX domains registered at Webnames.ca will not resolve or support live content or email.
• Are there Presence Requirements pertaining to who can register a .XXX domain name?
  There are no general restrictions relating to who can register a .XXX domain name.
• Does Webnames.ca offer a Trustee Service for the registration of.XXX Domains?
  N/A
• How many characters can a .XXX domain name contain?
  A minimum of 3 character (letters and numbers) and a maximum of 63 characters are permitted. Hyphens ("-") are allowed, however not at the beginning or directly in front of the TLD.
• How many years can a .XXX domain be registered for?
  .XXX domain names can be registered for a minimum of 1 year, and a maximum of 10 years.
• How much does it cost to register or renew a .XXX domain name?
  For our latest pricing, please refer to ‘My Pricing’ in your account.
• What is the refund period for new registrations of .XXX domain names?
  There is a 5 calendar day refund period for new .XXX domain name registrations.
• Is a .XXX domain name included for free with Webnames.ca Hosting?
  No. A .XXX domain cannot be included for with Webnames.ca’s hosting.
• What is the refund period for renewals of .XXX domain names?
  The .XXX registry does not offer refunds for .XXX domains renewals.
• What is the renewal process for my .XXX domain name?
  The renewal for your .XXX domain must occur prior to your Webnames.ca renewal date to avoid disruption to your service.
• The renewal date listed for this domain in my Webnames account does not match the WHOIS renewal date for my .XXX domain name. Why?
• What is the maximum term a .XXX domain may be renewed for?
  .XXX domain names can be renewed for a minimum of 1 year and maximum of 9 years. The current renewal date cannot be more than 10 years in the future from today's date.
• If I forget to renew my .XXX domain can I still recover it? Is there a redemption period?
  Yes. There is both a Renewal Grace Period and a Redemption period for .XXX domains..XXX domains feature a 30 day Renewal Grace Period, which begins as of the domain expiration date. During this time the domain can be renewed as per a normal renewal process, and can be done so without penalty..XXX domains also feature a 30 day Redemption Period, which begins at the conclusion of the Renewal Grace Period. There is an additional penalty fee imposed by the Registry to reactivate and renew a domain which is within it's Redemption Period. Please contact Webnames.ca Support to perform a domain redemption. Should the end of the redemption period be reached, the domain cannot be renewed or otherwise retrieved under any circumstances. Re-registering the domain as a new registration would be the only remaining option.
• How do I Transfer a .XXX domain name?
  To transfer this type of domain to Webnames.ca, you must obtain a transfer authorization code and the domain must be unlocked. Both of these actions are done through your current Registrar. Normally you will find the authorization code and the ability to unlock the domain in the user interface of your current Registrar's website. This type of domain can only undergo a Registrar Transfer every 60 days. In the case of a new domain registration, the domain can only be transferred 65 days after its initial registration.Once you have obtained the transfer authorization code and unlocked the domain, a Registrar Transfer to Webnames.ca may be initiated on the following page: http://www.webnames.ca/services/domains/transfer.aspxThe current Registrant of the domain will be required to approve the transfer via an email. In cases where an updated email address is used for the new instance of the Registrant at Webnames, as compared to the current Registrant email address, then both email addresses will be sent separate emails, and both must provide approval.Once approval has been received, the transfer will be submitted to the Registry. The Registry in turn will contact the losing Registrant one last time via email. The Registrant must then approve the transfer via this process.Upon providing approval to the Registry initiated confirmation email, the transfer will complete immediately. Upon successfully transferring the domain, the expiration date will be extended by 1 year.
• How do I change the ownership of a .XXX domain name?
  .XXX Registrant Transfers are free, and do not alter the current expiration date of the domain.Registrant transfers can be initiated here: http://www.webnames.ca/services/domains/transfer.aspxBoth gaining and losing Registrants will be required to approve the transfer via an email.In the case where both gaining and losing Registrants utilize the same email address, only one email will be sent.In the case where both gaining and losing Registrants reside within the same Webnames account (or the transfer is being initiated by a Parent account of both), no Registrant approval via email, or other means, is required.Once approval has been received, the transfer will be submitted to the Registry and will complete immediately. Upon the successful change of Registrant, the expiration date of the domain will not be modified.
• Why can I not update certain fields pertaining to my .XXX Registrant?
  The Registry does not permit the updating of some Registrant information which would effectively be representative of a change in ownership of the domain. To update owner or organization names, perform a transfer to an new/updated instance of the Registrant.

E-MAIL QUESTIONS

• Do I need to have a website in order to utilize email services?
  "

  Email services can be purchased and utilized separately from a website.
  
  Email services can be added to an existing domain, or included as part of a new domain registration.

  "
• Where do I go to create or administer email accounts?
  "
  To manage your domain's email accounts:
  
  

  1. Log into your Webnames.ca account with the appropriate user name and password.
  2. Click on My Account.
  3. Click Manage Domains and Services.
  4. Click the domain name for which you want to add/edit email accounts.
  5. Click the Email Settings tab.
  6. Click the Login button beside Email Administration in the lower section of the page, and then the Enter button to access the Email Administration portal.
  7. Click Mail Accounts.
  8. From here you can add new email accounts as well as edit, delete, or update passwords for existing email accounts.

  
  The Email Administration interface can also be accessed directly via https://mailadmin.webnames.ca/ . Log in using the postmaster@yourdomain.com account credentials. Information on this account is included in your Email Welcome Letter."
• How do I access my Webmail interface to check my email?
  Webnames.ca offers two webmail interfaces, Pronto and Webmail Lite
  
  Pronto: http://mail.yourdomain.com/Pronto
  
  Webmail Lite: http://mailyourdomain.com
  
  Please use your full email address as your username.
• Where can I find information on configuring my email program?
  
  Webnames.ca email can be utilized by all modern email clients via both POP3 and IMAP/
  
  Steps for configuring most popular email clients can be found at the following page: https://mailadmin.webnames.ca/MailClients.aspx
• Does Webnames offer secure email (SSL)?
  Yes, Webnames offers SSL connections for both POP3 and IMAP.
  
  Please see the information and setup instructions on the following page: https://mailadmin.webnames.ca/MailClients.aspx
  
• Is Webnames email compatible with my Smartphone?
  Webnames email is Blackberry, iPhone and smartphone friendly. Detailed instructions and set-up guides are available within the Webnames.ca email administration interface.
  
  https://mailadmin.webnames.ca/MailClients.aspx
• What is POP email service?
  POP e-mail (Post Office Protocol) is popular and widely used.
  
  E-mail messages are downloaded to the computer you are currently using, rather than stored on a server. The advantages are:

  1. it typically makes efficient use of network bandwidth, thus making it perfect for people with dial-up connections
  2. if you like to archive your messages, you can save them on your own computer(s), rather than on your provider's e-mail server, which typically has storage space limits.
      

  The main disadvantage to POP is that, typically, as soon as you retrieve your incoming e-mail, your messages are downloaded locally on that specific computer. If you use multiple computers (eg. home, office & laptop) you will have to transfer e-mail messages back and forth.
• What is IMAP email service?
  IMAP e-mail (Internet Message Access Protocol) is an alternative to POP.
  
  With IMAP, you may store messages on a remote server, and you may also download them onto your local computer. Keeping messages on the remote server is ideal for people who access their e-mail from multiple computers from home, office or during travels.
  Although stored on a remote server, you can still access messages by using various dedicated e-mail clients, which means features such as spell checking, folders and filing are still available. When using IMAP, it may not be advisable to store your e-mails on the server over the long term. You should purge your deleted messages and SPAM frequently to ensure you aren't clogging up storage space. Be aware of how much disk space you are using for storing your e-mails on the mail server. Webnames.ca provides you with 1GB of storage space per email address.
• I can't send email. Why could this be?
  It has become increasingly common that Internet Service Providers block outbound mail that is not destined for their own mail server (i.e. Telus only allows their customers to send out email via smtp.telus.ca for example).
  
  Webnames offers a solution that can get around this restriction (assuming that this is your problem). What is needed is to change the port number your mail client utilizes to send email. In the case of Outlook, please so the following:
  
  

  1. From the Tools menu, select Account Settings....
  2. In the Account Settings window on the E-mail tab, click to select your E-mail Account.
  3. Click the Change... button.
  4. In the Internet E-mail Settings window, click the More Settings... button.
  5. From the Advanced tab, change the Outgoing server (SMTP) to 30.
  6. Click the OK button.

  For other mail clients, the process is similar to the above. Port settings are usually found in the Advanced section of your SMTP or Outbound server settings.
  
  By making this change, you will be circumventing the restrictions your ISP has on outbound email traffic, and thus allow your mail program to properly communicate with our mail server.
  
  
• How much storage space is included with each email account?
  1 GB of storage space is included with each email account.
  
  We are not able to offer an increase over this amount currently, but have plans to offer a premium email plan with 2GB or storage in the near future.
• What is the maximum attachment size I can use?
  The maximum attachment size allowed (for both sending and recieving) is 20 MB**
  
  ** Total message size (body + attachment) cannot exceed 20MB after MIME encoding. MIME encoding is done by the mail client and typically adds 30% overhead. The functional message size limit is approximately 14MB
• Does Webnames.ca offer distribution groups?
  Yes, Webnames Email services include one distribution group per email address. Distribution groups may contain up to 100 members.
  
  To create or manage your email distribution groups:
  
  

  1. Log into your Webnames.ca account with the appropriate user name and password.
  2. Click on My Account.
  3. Click Manage Domains and Services.
  4. Click the domain name for which you want to add/edit email accounts.
  5. Click the Email Settings tab.
  6. Click the Email Administration button in the lower section of the page, and then the Enter button to access the Email Administration portal.
  7. Click Distribution Groups on the left.
  8. From here you can add new distribution groups as well as edit or delete existing groups.
• Is spam filter included with my email services?
  Yes
• If I’m currently using a different DNS provider, can I use your email services?
  Yes. However, for you to receive and access your email, you would have to provide the following DNS entries to your provider:

  mail.yourdomain.ca	CNAME	mail.webnames.ca
  yourdomain.ca	MX	smtp.webnames.ca

• What is Email Channeling and how does it work?
  Email Channeling is essentially an Email Alias or Forwarding service.
  
  An email address of your choice for your domain (you@yourdomain.com) will be forwarded to an existing email address of your choice (you@gmail.com etc).
  
  The email address which pertains to your domain (you@yourdomain.com) is simply an alias, and not an account that can be accessed directly.
  
  All domain registrations with Webnames.ca include one free Email Channeling address.
  

WEBNAMES PRONTO WEBMAIL

• What is Webnames.ca Pronto webmail?
  Pronto! is a feature rich, collaborative webmail client that comparable to Outlook Web Access / Hosted Exchange. Designed for multiple users, Pronto includes collaboration tools such as shared contacts, shared calendar and instant messaging between email accounts holders on the same domain. Pronto is free with all Webnames.ca email accounts, however it requires Flash to use.
• How can I take advantage Pronto's Multi-user Collaboration Tools within Outlook?
  Features found within Pronto such as shared Contact Lists and shared Calendars can also be incorporated into Microsoft Outlook, which will result in an experience very similar to that of Microsoft Exchange.
  
  To incorporate Pronto's shared features, you will need to download and install our Pronto Outlook Plugin, which can be found on our Downloads Page in the Webnames.ca Support menu.
  
  Please also refer to the associated installation guide for instructions on how to complete the install and configure this plugin.
• Can I set up Distribution Groups?
  Yes, however it is only accessible in the Email Administration console -> http://mailadmin.webnames.ca
• I don't seem to be able to add any more folders in webmail. Why could this be?
  Our email services employ a hard limit of 35 folders, inclusive of the default folders such as Drafts and Trash etc.
• I keep getting logged out of webmail. Why could this be?
  "Webnames.ca webmail features a 60 minute session timeout. There are a number of items that could result in users experiencing automatic log outs, or expired sessions.
  
  
  1) IP address changing: If your IP address changes while using web mail, the system may regard this as another individual trying to access the session. Causes of IP address issues whn on a wireless connection include wireless connectivity with less than adequate signal coverage.
  
  2) Session cookies being deleted: If the session cookies that are required for the mail server being able to identify you as you are not in place, the server will deny access. Causes of session cookie issues include computers set to not accept or to remove cookies (i.e. security software that may do this type of thing).
  
  3) Outdated version of Flash: The cause of this issue is less clear, however we have seen a good number of session issues resolved via updating the version of Flash, the technology which Pronto is based upon. Flash is an Adobe Systems Inc. product and may be updated free of charge via the following link: http://get.adobe.com/flashplayer/
  
  
  "
• How do I change update my Vacation Message?
  Vacation Message settings can be accesses via the Settings button on the top-right corner. Then click Mail Control. Here you can see the Vacation Message tab where you can set it up, enable, or disable it.
• How do I change the time zone stamp?
  Time zone can be changed by the user in (Setting > General > Time Zone)
• Why do my sent messages time stamp say Received?
  This is a wording issue that may be part of a future update. It is indeed the sent time.
• Can I add an image to my signature?
  Not at this time, you can achieve this in an Email client such as Outlook. This may be part of a future implementation.
• I cannot see or access attachments from senders using Outlook 2003
  This is happening because of an Outlook formatting type issue. To remedy this issue, the sender can either send you the same email in plain text (not html or rich text), or they can install Outlook service pack 3 to fix this: Outlook SP3.
• Can I report spam?
  Not via Pronto at this time. You can do so with third party software, if you receive your email through an email client like Outlook. This may be part of a future implementation.
• I want to use Rules but they are grayed out.
  Rules are not currently an option in Pronto. You can do so with an email client like Outlook. This may be part of a future implementation.
• How can I add contacts easily?
  At this time contacts can be added in 2 ways.
  

  1. Importing a vCard: In Pronto, click CONTACTS(left), then near the bottom click the 3rd icon to import vCard. If you hover your mouse over this button, you will see the text Import vCard Data.
  2. Manually adding a contact: Right next to the New message button is a small triangle, click it and choose Contact. Here you can enter contact data.
• Is there a safe sender list, or blocked contacts?
  Yes, any contacts in your list become a safe sender, however blocked senders are only accessible in the old webmail. In the address bar, remove /pronto, and log in. Then click Compose. On the top right, there is a white icon that looks like an address book page, click it; a pop up will appear. Under display you can choose [Blocked].

WEB HOSTING QUESTIONS

• What is included in the available hosting packages?
  • All hosting packages include a number of email accounts.
  • Hosting packages which are purchased for a 6 month term or greater, inlcude the free registration or renewal of the related domain name.

  A full comparison of our hosting plans can be found here:
  
  Linux: http://www.webnames.ca/hosting/compareplans.aspx
  ASP .NET: http://www.webnames.ca/hosting/windows.aspx
  
  
• What are the costs for hosting packages?
  Hosting packages can be as low as $4.95 / month.
  
  We offer a number of different packages and terms. More information on our hosting can be found here: http://www.webnames.ca/hosting.aspx
  
  Please see your account specific pricing for hostinng via My Account -> My Pricing once logged into your Webnames.ca account.
  
• Is the cost of the domain name registration included with your webhosting services?
  A registration or annual renewal of your domain name is included on all hosting packages, when purchasing or renewing on a 6 months term or greater.
  
  Note: As part of our qualifying hosting packages, your domain name is renewed as part of your renewal only if the domain will otherwise expire during the upcoming renewal term.
  
  
• What are the prerequisites for hosting with Webnames.ca?
  In order for hosting to be purchased, the related domain must be registered with (or first transferred to) Webnames.ca.
  
  NOTE: If a domain transfer is first required, the cost of the transfer will be automatically credited to towards the purchase of a hosting package.
  

  • DNS services (name servers) will also need to be provided by Webnames.
  • Email services are included with all hosting packages, however a 3rd part provider of choice may also be used.
• What is the uptime guarantee of Webnames.ca hosting?
  Our guaranteed uptime for the Service is 99.9%, calculated monthly, excluding scheduled maintenance windows.
  
  Webnames.ca's, multi-redundant network architecture is designed to permit operation without service degradation or Customer interruption in the case of maintenance or equipment failure.
  
  Uptime percentages can be confusing; however there is a considerable difference between 99% uptime and 99.9% uptime.
  
  

  Here is what you might experience based on 99% uptime:
  14.4 minutes/day or 1.7 hours/week or 7.2 hours/month
  
  Compare this to Webnames.ca' 99.9% uptime guarantee:
  1.44 minutes/day or 0.17 hours/week or 0.72 hours/month

   

  
  While 99% uptime sounds impressive, in reality it could mean up to 3 days more outage per year in comparison to 8.8 hours – a considerable difference.
  
  Please see our complete Hosting Terms and Conditions for further details: http://www.webnames.ca/content/webnames/plesk_term.aspx
• What types of content may I host?
  Webnames.ca has a number of content and use restrictions which are applicable to the use of our Hosting Services.
  
  Full details are located in our Terms and Conditions for Webnames.ca Hosting Services http://www.webnames.ca/content/webnames/plesk_term.aspx
• Where can I find out more about the technical specifications and features of the available hosting packages?
  The following technical guides are currently available for our Hosting services.

  Value, Advantage, Pro and Elite Hosting Plans (Linux): Webhosting Technical Guide

  ASP.NET Hosting (Windows): Windows ASP.NET Hosting Technical Guide

• What applications do your hosting plans support?
  Our hosting plans offer support for most common applications such as; HTML, FrontPage, PHP, CGI, Perl, ASP, .Net, ODBC, msAccess, mySQL, msSQL, ColdFusion, various CMS frameworks (WordPress, Joomla, etc.).
  
  Our Value, Advantage, Pro and Elite Hosting Plans also feature once-click installs for:
  

  • WordPress
  • Drupal
  • Joomla
  • Zen Cart
  • osCommerce
  • smf
  • Coppermine
     

  Comprehensive technical guides are currently available for our Hosting services, which outline the capabilities of each platform (see appendices) .
  

  Value, Advantage, Pro and Elite Hosting Plans (Linux): Webhosting Technical Guide

  ASP.NET Hosting (Windows): Windows ASP.NET Hosting Technical Guide
   

• Do you support CMS platforms such as WordPress, Joomla and Drupal?
  Yes, all our Linux hosting packages (Value, Advantage, Pro, and Elite) support these and other popular platforms.
  
  Our Value, Advantage, Pro and Elite Hosting Plans also feature once-click installs for:
  

  • WordPress
  • Drupal
  • Joomla
  • Zen Cart
  • osCommerce
  • smf
  • Coppermine
     

  Comprehensive technical guides are currently available for our Hosting services, which outline the capabilities of each platform (see appendices) .
  

  Value, Advantage, Pro and Elite Hosting Plans (Linux): Webhosting Technical Guide

  ASP.NET Hosting (Windows): Windows ASP.NET Hosting Technical Guide
   

• What other add-ons are available for your webhosting services?
  Additional disk space can be added to our Linux hosting plans in 1 GB increments.
• Can I host multiple websites under one hosting package?
  Unfortunately we currently only support a one-to-one relationship between hosting packages and websites.
  
  Several domain names can be forward to the same website within a hosting package, however different domain names cannot be routed to separate and discrete websites with the same hosting package.
• How do I sign up for a webhosting package?
  If you want to sign up to our webhosting services, please visit our hosting sign up page or contact us at 1-866-221-7878 or support@webnames.ca
  
  *** Note: Your domain name must first be registered with Webnames.ca in order to use our webhosting services.
  
  New domain registrations: New domains may be registered during the purchase of any hosting package. http://www.webnames.ca/hosting.aspx
  
  Existing domains: Existing domains must first be transferred to Webnames. Once completed, the cost of your transfer will be credited towards a purchase of hosting automatically. Go to http://www.webnames.ca/services/domains/transfer.aspx to transfer your domain to Webnames.ca.
  
  Please contact us by phone at 1-866-221-7878 or by e-mail at support@webnames.ca if you require assistance.
• What is the next step after I have purchased the web hosting services on my domain name?
  Once you have purchased our web hosting services, a Welcome Email will be sent to the respective account owner.
  
  This welcome letter contains instructions on all aspects of the hosting service, including details on uploading your content and activating (going live with) your website.
  
  Setup information for email services is also included in the Welcome Email.
  
• If I am currently hosted at another hosting company and wish to move my web site to Webnames.ca, how do I get started?
  First, you will want to establish your account with Webnames.ca by completing the sign up process and choosing the hosting package of your choice (transfer your domain to Webnames fist, as necessary).
  
  Second, we will then provision your account on our servers and send you a Hosting Welcome Email, which will include your Control Panel credentials,  FTP server address, FTP username and password along with many other helpful tips.
  
  Third, using a FTP client like CuteFTP, WS_FTP, Filezilla, or FrontPage you will need to upload your website files to your newly established hosting account with Webnames.ca. These files are typically located on your personal workstation.
  
  Other migration strategies are also possible, depending on your requirements. Webnames hosting does feature a phpMyAdmin interface, which can be used to import MySQL databases.
  
  *** Note: Your domain name has to be registered with Webnames.ca in order to use our webhosting services. Go to http://www.webnames.ca/content/transfer_services.asp to transfer your domain to Webnames.ca. Please contact us by phone at 1-866-221-7878 or by e-mail at support@webnames.ca if you require assistance with your transfer.
• I've misplaced my hosting account information (Control Panel & FTP information etc). How do I retreive this information?

  If you have misplaced your Hosting Welcome Email, which includes credentials for accessing the various components of your hosting package, you may retrieve this information via the following steps:

  1. Log into your Webnames.ca account with the appropriate username and password.
  2. Click on My Account
  3. Click Manage Domains and Services.
  4. Click the domain name for which you want to add/edit email accounts.
  5. Click the Hosting tab.
  6. Click the Resend button beside 'Resend your Hosting details' in the lower part of the page. Some pertinent hosting information is also displayed directly on this page.
• How can I speed up the migration of hosting from one provider to another? (aka How do I minimize DNS propagation time?)
  When DNS lookups are done, the computer that does the lookup then remembers the answer for a period of time, so that it doesn't have to keep asking where a certain website is located on the Internet. This is called DNS caching, and is the source of the 'delay' that is often observed when functional changes are made to the way your domain name works.
  
  In general, this caching is a good thing as it lessen the load on the DNS infrastructure across the Internet. It also speeds up the loading of websites.
  
  Where caching can become a negative is when DNS changes need to be done. Whenever changes in the location or routing of an Internet resource (like hosting or email) occur, there can be a perceived delay. While the changes can happen immediately, it can take some time for all the cached information that is already out on the Internet to expire.
  
  The amount of time it takes for this cached information to expire is governed by the Time-to-Live (TTL) value with the DNS records themselves.
  
  By default, this value will be somewhere around 8 - 12 hours, and this value works fine when no changes are occurring. With a value of 8 - 12 hours however, it can take that amount of time for the rest of the Internet to 'catch up' to the changes that have been made.
  
  By lowering the TTL value, you can decrease the amount of time it takes for DNS routing changes to be recognized by users around the globe.
  
  Modifying the TTL value needs to be done via whomever is hosting your DNS currently. From a web hosting perspective, this is most likely your current web hosting provider.
  
  Lowering the value to one hour or less will allow for quick propagation of your routing changes once you make them (i.e. when you go live with your new site.
  
  NOTE: Keep in mind that the changing of the TTL value is a DNS change in and of itself, and time must be allowed for this change to propagate across the Internet before making any further changes.
  
  Example: If you have DNS records with a TTL value of 8 hours
  

  1. Call your current provider and ask them to lower the TTL value of your DNS records for domain X
  2. Ask that the TTL be lowered to 1 hours or less
  3. Wait 8 hours for the new TTL value to propagate
  4. Then activate your hosting (which enacts a DNS change)
  5. You will be able to see your changes (your new site) within whatever the TTL was set to in step 2
• I have uploaded my content but do not see any changes to my site. Why could this be?
  For newly purchased hosting packages, there are two requirements or considerations to take into account when first going live:
  
  Activating the hosting: Activating the hosting package is the step that transitions your domain name from displaying whatever it previously displayed, to it now displaying your new content.
  
  

  To activate your Hosting:

  1. Go to http://www.webnames.ca/login.aspx and login using your Webnames.ca Username and Password.
  2. Click on My Account -> Manage Domains and Services
  3. Click on your domain name and click on the Hosting tab.
  4. To activate hosting, select the "Activate Hosting" button at the top of the page, and then click the Save button near the bottom of the page. After activating your hosting, and waiting the 4 to 24 hours required your DNS changes to propagate, you will be able to view your site and any changes you make to it.
  5. You can preview your website at any time by going to:http://www.previewmywebsite.ca/yourdomainname.com

  DNS Propagation: Whenever changes occur to how or where your domain points to, it takes some time for the Internet at large to notice. This is referred to as DNS propagation, and is a form of caching, or remembering certain pieces of information about how to get to a website for later use. The amount time it take for DNS changes to propagate across the Internet varies, based on whomever was previously hosting your website content, your Internet Service Provider and when the last time you visited the site was.
  
  If you have already visited your site recently, then you may need to wait from 4 to 24 hours for your new content to become visible. If you have not visited your site, then you should notice the change almost right away (hint: try accessing your site via your smart phone!)
  
  The above considerations are also applicable to email services, should you be changing from one provider to another.
  
  
  
• Where can I get answers to my technical questions?
  Webnames.ca has a technical guide that contains answers to your more technical questions. Our technical guide is posted on our website at http://www.webnames.ca/customersupport/webhosting_support.aspx
  
  Please contact us by phone at 1-866-221-7878 or by e-mail at hosting@webnames.ca if you cannot find any answers to your questions.
• How do I upgrade my webhosting plan?
  In order to upgrade your webhosting plan, you need to log into your Webnames.ca account at https://www.webnames.ca/login.asp
  
  If you need any assistance with upgrading your webhosting service, please contact us by phone at 1-866-221-7878 or by e-mail at hosting@webnames.ca
• Can I use a different provider to host my DNS and use Webnames.ca as my website provider?
  No. This is not supported on our webhosting system.

WEB BUILDER QUESTIONS

• What are the system requirements for Webnames Web Builder?
  Web Builder can run on most Windows enabled systems with a recent version of Internet Explorer. We recommend using the latest version of Internet Explorer. At the moment, you can also use the Firefox / Netscape browsers to edit your site, but best results will be obtained from using Microsoft IE.
• How can I add a shopping cart to my site?
  In order to add a shopping cart to your site, you will first need to purchase Web Builder Gold. If you already have the Gold package, follow the step by step instructions below to create a simple shopping cart.
  
  

  • Login to your Webnames.ca Web Builder editor interface.
  • Click on “Add a new page” from the menu on the left hand side.
  • Choose whether this is going to be a main page or a sub page. Click on either button as appropriate.
  • Under the “functional layouts” section of choices, choose the first option “Products Page”.
  • Enter a page title in the “Page Name” field.
  • Decide whether the page is active or “under construction” by choosing its status from the drop down menu.
  • Remember to save your changes before adding a product.
  • Click on the “Add a New Product” button to do so.
  • Enter the information detailing the product in the appropriate fields. (At this point you can even set a discount should you wish to do so. To do this, simply enter the percentage in the “Percentage Discount” field) Enter a description in the editor. You can even add an image of the product you are selling. If you don’t have an image available for it, simply select the “No Picture” radio button at the bottom of the page.
  • Click on Add New.

  These instructions allow you to add a product page. In order for your e-commerce site to properly function, you must also configure your e-commerce and merchant settings. You can do this by clicking on the “Manage Ecommerce” link on the left hand side menu.
  
  Make sure you’ve setup your tax zones otherwise your customers won’t be able to purchase anything.
  
  Setup your merchant settings (currently paypal) – Decide which currency you will be using, and what your merchant ID. In this case, it would be the e-mail address used as your paypal business account login ID.
  
  Web Builder requires you to have proper terms of service as well as a privacy policy listed on the site before a transaction is taken. Ensure that this section has been setup.
  
  You can now preview and test your e-commerce site.
• What kind of credit cards can I use with my e-commerce website?
  Currently, Web Builder only supports paypal as a merchant. We are working on adding additional merchants in the near future. Therefore, the answer to this question depends on the types of payment paypal currently accepts. For up to date information, visit the paypal.com website: https://www.paypal.com/us/cgi-bin/webscr?cmd=_merchant-outside
• How do I get a paypal account?
  To sign up for a paypal account, you will need to visit their website. You should make sure that you’ve read all their terms of service, and that you agree before signing up. Visit paypal.com for more information.
• How can I have my site listed on a search engine?
  In most cases, you need to sign up to a search engine before it ranks your site. For example, if you want to have your site listed on google, you would need to add your site to their database. In order to do this, please follow these simple steps:
  
  Before submitting the site, quickly read the “How do I get a good ranking on a search engine?” FAQ below.
  
  

  • Go to http://www.google.com
  • Click on “About Google” at the bottom of the page.
  • Under the section with the yellow heading “For Site Owners”, click on the link that says “Submitting Your Site”.
  • Follow the instructions on the screen.
• How do I get a good ranking on a search engine?
  The answer to this question will vary quite a bit, and we suggest that you take a look at some online documentation like the webmaster info at searchenginewatch.com http://searchenginewatch.com/webmasters/ Getting a good ranking depends on several factors; however we will list some of the important things to remember:
  
  

  • Ensure your web page has text or paragraphs relevant to your topic, which carries well formulated keywords.
  • Make sure your page has a title. You can edit this in the “Site Options” section of the web builder editor.
  • Frames can sometimes cause difficulties for search engines, so when you submit your site, you may want to submit it without the frame. You can do this by entering your site’s address as this example:

  http://www.stansflowers.ca/splash.asp - Note the added /splash.asp at the end of the URL. This is the index file of your site, and when you specify it, the frame that is standard on web builder sites is no longer in use.
  
  Should you need more information about how google ranks websites, go back to the “For Site Owners” section, and click on the “Webmaster Info” link. Google provides documentation and general guidelines you can use to ensure your site is listed better.
• How do I change my template?
  In order to change your current web builder template, make sure you are logged in to your web builder editor interface, and follow the step by step instructions below:
  
  

  • Click on “Change Template” from the top menu.
  • Click on the “Change Template” button on the next screen.
  • Select a category type that closely matches your topic from the list.
  • From the list of templates that now appear, you can view a preview by clicking on the “View @ 100%” button.
  • You can then select the template that you like by clicking on the “Select Template” button.

  Preview your site.
• Can I have a custom template designed?
  At the moment we do not offer custom template design. We are planning on developing a system by which we would be able to create customized templates for customers who would like to use our design services.
• How do I add images to my pages?
  Adding an image to your site can actually be done in more then one way. You can use the image or photo gallery available depending on your Web Builder package. For more information view the package comparison chart at http://www.webnames.ca/popup_webbuilder.asp
  
  This FAQ will give you step by step instructions on adding an image to a regular page.
  
  

  • For our purposes, add a new main page. In order to do so click on the “Add a New Page” link on the left hand side.
  • Choose “Add a new Main Page” or “Add a new SUBPAGE” from the option.
  • Choose “Left to Right Alternate” for our purposes.
  • This page has been pre-formatted with spaces for text, and spaces for images.
  • Click inside the square shape box to select it.
  • Then click on the “Insert Image” tool button. It looks like an image of two little mountains with a sun on top.
  • If the image is already listed on the left hand side, select it then click on “Insert Image”.
  • If it is not listed yet, you can upload it from your computer. Click on “New Image”.
  • Choose the file from your computer by clicking on the “Browse” button. Then click on “Upload”.
  • Select it from the list on the left hand side, and click on “Insert Image”.

  The image is now inserted into the square box. If the image is too large, you can click on the image once, and then drag one of the corners to resize the image. The best way to resize your image for a proper fit, is to do it on your computer before uploading the file.
• How do I change my fonts?
  Changing the font on your site can only be done for text that was added in the Web Builder text editor. Other text like titles, page names, etc... can not have modified fonts as they are part of the template style.
  
  

  • Select the page which has the text you would like to modify.
  • In the Web Builder text editor, highlight the text you would like to edit.
  • Click on the font button located on the toolbar. It looks like the letter “T” with a colour graphic next to it.
  • Select the font type, style, size, and colour which you would prefer. When you are done, click on “Ok”.

  Note that the font you can select from the list is your default windows font. If you choose a font which may not exist on someone else’s computer, when viewed from that computer it will not display the font you chose. Only fonts that are installed on the computer viewing the website will be displayed. You should therefore try to select fonts which you know are standard on popular operating systems. Arial, Verdana, Times New Roman, etc...
• Can I link to internal files on my site?
  It is possible to link to internal files, or even to specific paragraphs on your website, but to do so will require you to use the HTML editor. HTML knowledge and understanding is required.
  
  As an example, if you wanted to create a link to a specific image file on your website, you would first need to know the “relative” path of that image. As a general rule, web builder images are kept under the relative path: images/
  
  

  • When adding a link to this image, you would then select the test or image which will be the link.
  • Click on the link tool button. Enter the relative path “images/filename.jpg” in the “External Link” field.
  • Select whether the link will open in a new window, or in the same window from the “Target” drop down menu.
  • Click on “Insert Link”.

  If you are going to insert anchor tags to specific paragraphs of your site, you will need to edit the HTML code and add the anchor to the target section you want to link to.
  
  For example: Paragraph Title
  
  Once that is done, add your link the normal way and enter #a1 in the “External Link” field. Documentation regarding internal links is available at http://www.w3schools.com/tags/tryit.asp?filename=tryhtml_link_bookmark
• How do I edit my Title or Meta tags?
  To edit your website Title and Meta tags (Keywords and description), click on “Site Options” from the top menu in the Web Builder editor interface. Enter the Title, Description, and Keywords in the appropriate fields. If you don’t know what these are for, take a look at the “How do I get a good ranking on a search engine?” FAQ. Also, if you click on the “?” button next to each field, it will give you further information on what you can enter.
• How can I preview my site when it is “Under Construction”?
  It is useful to be able to see your site while you are working on it. Therefore we create the preview feature. However, if your site is listed as being “Under Construction”, when you preview the site, you can not see the site. In order to get around this, make sure you add /splash.asp at the end of your website’s address. This will cause the Under Construction page frame to disappear and your site will be displayed instead.
• Can I upload my files through FTP?
  Since Web Builder is an online template based editor, you can not upload any files to our servers by using FTP. You can not upload your own HTML documents either. All HTML or site editing is done through the Web Builder editor interface. You can upload all kinds of files to the server for downloading if you have purchased the silver or gold package. These have a “downloads” section allowing you to upload files which your visitors can then download from your site. Some of the accepted files are : PDF documents, Power Point presentations, Excel spreadsheets, MP3s, etc...

SSL QUESTIONS

• What is SSL?
  SSL is an acronym for Secure Sockets Layer. It is used for securely transmitting data via the Internet. SSL uses a cryptographic system that uses two keys to encrypt data − a public key known to everyone and a private or secret key known only to the recipient of the message. Many websites, including those that utilize ecommerce or facilitate banking transactions use the protocol to transmit confidential user information, such as credit card numbers. By convention, URLs that require an SSL connection start with https: instead of http:
• What is an SSL certificate?
  SSL Certificates are created for a particular server and domain, and are issued by trusted, third-party Certificate Authority (CA) - comparable to your passport. As the Certification Authority, the SSL Certificate vendor authenticates the identity of the purchaser and verifies the business that owns the domain.
• What is a Certificate Signing Request (CSR)?
  A CSR also known as Certificate Signing Request file which is generated on the physical web server that validates the server-specific information about the server and the organization which owns the applicable domain.

   

  Typically, the following Organizational information is required in order to generate the CSR via the physical web server.

   

  • Organization name
  • Organizational unit
  • Common name*
  • Country code
  • State or province
  • City or locality

   

  *Common name

   

  If you wish to secure “www.mydomain.ca”, then you will need to enter the exact host “www” and domain name in this field. If you enter “mydomain.ca” then the Certificate issued to you will only work for the domain name “mydomain.ca”. It will cause an error when someone accesses the domain name as “www.mydomain.ca”.

   

  CSR keys are typically obtained by contacting hosting provider for the respective website. If access to the physical web server or web-based control panel is possible, a CSR key can likely be generated directly without assistance.

   

  A sample CSR key appears below:

   

  SAMPLE ONLY

  
  -----BEGIN NEW CERTIFICATE REQUEST-----
  MIIDCjCCAnMCAQAwdTEZMBcGA1UEAxMQaG9zdC5kb21haW4ubmFtZTEVM
  BMGA1UECxMMT3JnYW5pemF0aW9uMRUwEwYDVQQKEwxPcmdhbml6YXRpb2
  4xDTALBgNVBAcTBENpdHkxDjAMBgNVBAgTBVN0YXRlMQswCQYDVQQGEwJ
  VUzCBnzANBgkqhkiG9w0BAQEFAAOBjQAwgYkCgYEAyZ1dYomQ4jhSr6f/
  G3GYxjS4B837+y3A6xIM9OVXV4ZnSIe9nOLHgdksQJpwaQeOZwWeqifte
  hrJ/s55PvPxok+Tqq0t7BfMkkUSuiYnFdUo1OpDPdw3cEaP9WWSrduouI
  Vnq2AWTDw2ykyxKg6neb2vYTZRvbot7M578Vvh6P8CAwEAAaCCAVMwGgY
  KKwYBBAGCNw0CAzEMFgo1LjAuMjE5NS4yMDUGCisGAQQBgjcCAQ4xJzAl
  MA4GA1UdDwEB/wQEAwIE8DATBgNVHSUEDDAKBggrBgEFBQcDATCB/QYKK
  wYBBAGCNw0CAjGB7jCB6wIBAR5aAE0AaQBjAHIAbwBzAG8AZgB0ACAAUg
  BTAEEAIABTAEMAaABhAG4AbgBlAGwAIABDAHIAeQBwAHQAbwBnAHIAYQB
  wAGgAaQBjACAAUAByAG8AdgBpAGQAZQByA4GJACB3C0g9psK0+V+N/Me1
  JsG39vonCPQBdOwNp6zHJSPCU3FwQ0SgFpEQNy6HEn79I0CMrU93q9Hh1
  TQtd2YU6lWHQunXrIcytmAFVjhibNX6Dp1e41Wjc2N4ilJyy1GFss686c
  dZt2GP6y04I74/OvkW2Wf9nezUrMrESM2PP4B1AAAAAAAAAAAwDQYJKoZ
  IhvcNAQEFBQADgYEAg4+QHTvkP5CG+WcGnrhKiMkJnMP6QEsds40obUDS
  dGtEupQz8C+4xoMd1aM68q9Ri6Va+JTeuhKHxLz9hT/KUJhNBy0sRfnx+
  JkQdrKG69UanTwvLqXINh9xChw9ErIto/2kZI5kl2KYQdiOqTv6p0GEUP
  Rq/MD52Zy3bOzSRF0=
  -----END NEW CERTIFICATE REQUEST-----
• What are the primary differences between the different types and brands of SSL Certificate?
  There are two primary variations between all SSL Certificates: The Certificate Authority (CA) who issues the certificate, and the depth in which the application for the Certificate by the customer is reviewed and validated.

   

  Brand: The Brand of SSL Certificate directly affects who the CA of the certificate will be. This can have some technical implications, but primarily can affect your site visitor’s behaviors based on their perceptions of each CA’s reputation in the industry.

   

  Type: The Type of SSL Certificate purchased will dictate the thoroughness in which the application details are verified. The more expensive Certificates undergo a stringent manually verification process prior to issuance. Each Type of Certificate includes a different Site Seal for inclusion on the applicable website. This Site Seal will reflect the validation process that was employed, thus providing site visitors additional assurance of the validity and security of the website itself.
  
  

  Additional Information

   

  Wildcard Certificates

   

  A wildcard certificate may be used for situations where several same-domain web sites need to be secured but the hostnames or sub-domains vary. Per our certificate licensing agreement, you can secure as many sub-domains on one physical sever as you would like with the wildcard product as long as they share the same second level domain name. In order for you to do this, the domain/common name in the CSR would need to be "*.mydomain.com". The asterisk is a place holder and enables you to secure different sub-domains that share the same base/second level domain name such as "mydomain.com" in our example. If you need to secure sub-domains on multiple servers, you will need to purchase separate wildcards for each server. Here is an example of sub-domains with the same second level domain:

   

  o       www.mydomain.com

  o       w1.mydomain.com

  o       secure.mydomain.com

  o       test.mydomain.com

  o       trash.mydomain.com

   

  All of these have the same second level domain "mydomain.com" but different hostnames. One wildcard certificate of the form " *.mydomain.com " could serve all these web sites.

   

  The wildcard is really useful in situations like the above or when the web hosting service puts customer branding as the host name but all of them will have the same domain. For example: A Web Hosting Service offers its Fortune 500 clients a convenient shopping mydomain cart with their own brand name –

   

  cnn.mydomain.com

  pepsi.mydomain.com

  fordmotorcompany.mydomain.com

  amazon.mydomain.com

  fedex.mydomain.com

  compusa.mydomain.com

  jspennys.mydomain.com

  sears.mydomain.com

   

  All of these individualized web sites can be secured with the one and same wildcard of the form:

  *. mydomain.com

   

  Wildcards can also have more than three fields, such as:

  * . * . domain . com

  * . * . * . * . *. domain . com

  etc.

   

  But, if you get a 5-field wildcard, then it only works for 5-field web sites.

   

  If you are running IIS, you cannot get a multi-asterisk wildcard but you can get a single asterisk wildcard.

   

  Extended Validation (EV) Certificates

   

  Extended Validation or "EV" is the new standard developed and agreed upon by the major Certificate Authorities and the major browser vendors to authenticate and issue next-generation SSL Certificates.

  EV SSL Certificates help protect your site from phishing scams and assure your customers that they are dealing with a business or organization that has been thoroughly checked out using the New EV standard.

  An EV SSL certificate triggers high-security web browsers to display your organization's name in a green address bar, and to show the name of the Certificate Authority that issued it.

  The Certificate Authority authenticates websites with an audited, rigorous methodology.

  Online shoppers recognize the green address bar as an easy and reliable way to verify site identity and security. It provides an instant visual queue that your site is a trusted site and has met rigorous EV authentication standards. Higher trust leads to increased conversions and more business for you.
• What happens when I renew my SSL certificate?
  When renewing your SSL certificate, you will be provided the option to re-use the configuration data from last year, or to provide new configuration data. SSL Certificate renewals are really just re-purchases, with the option to re-use the configuration data as a convenience.
  
  If none of your configuration data has changed (server details, contact details), then re-using the same configuration is advisable and advantageous as the issuance of your SSL certificate will likely be expedited by the CA.
  
  If any information has changed since last renewal, use the option to submit new configuration data.
  
  NOTE: The following Server types require a new CSR to be used for each installation, and this the option for re-using configuration data is not applicable and not available : All versions of Microsoft’s IIS server, Tomcat servers, All Java based servers .
• When is an SSL Certificate valid from?
  An SSL Certificate is valid from the date of issuance until its expiration date. The date of expiration will be on the anniversary date of the Certificate’s issuance.
• If an SSL Certificate is renewed early will there be any loss to the validity period?

  A certificate goes through several stages prior to issuance: Purchase / Renewal, Configuration, Validation and finally Issuance. A certificate becomes valid from the point in time it is issued, and thus it will expire on the anniversary of its date of issuance, not the date on which the purchase occurred.

  The certificate may therefore be purchased, or renewed prior to its renewal date, without penalty.

   

  For early renewals, certificates can be renewed and issued up to 90 days in advance of the original expiration date without penalty. The renewal term will be added to the original expiration date.
• Refunds
  An SSL Certificate may be cancelled and refunded at any time prior to issuance, and within the first seven (7) days after issuance. No refunds are available after this point in time.
• How is a CSR key generated?
  Please see our SSL Configuration and Installation Guide for more information on the process of generating or obtaining a CSR key.

   

  Click Here to Download the SSL Configuration and Installation Guide
• Why do I get an "Invalid CSR" error when submitting an order?
  There are a number or reasons why a CSR will be rejected by our ordering page. Listed below are some of the most common reasons a CSR might be rejected.

   

  -The common name contained in the CSR is not a fully qualified domain name. Make sure when you generate your CSR it contains the fully qualified domain name of the site that you are trying to secure (i.e. the domain name that would be displayed in the URL of the site you are trying to secure such as www.webnames.ca).

   

  -If the CSR was generated on an Apache server, an optional challenge password may have been entered. When generating the CSR makes sure you leave the challenge password blank.

   

  -There are illegal characters in one of the fields of the CSR. Make sure the following characters are not in any of the fields in the CSR: < > ~ ! @ # $ % ^ * / \ ( ) ?.,&. Also international characters will usually cause a problem.

   

  -Entire CSR is not entered into the form. Make sure that you include the entire CSR when pasting it into the form, this includes everything from the first 5 dashes before BEGIN NEW CERTIFICATE REQUEST through the last 5 dashes after END NEW CERTIFICATE REQUEST.

   

  -The CSR bit length does not meet the minimum requirement of 2048 bits. Please see the subsequent FAQ entry: “Can I submit a 1028 bit or 2048 bit CSR key?”

   

  If you have checked all of the these problems and you are still not able to submit your CSR please feel free to contact us at 1-866-221-7878 or by email support@webnames.ca
• Can I submit a 1028 bit or 2048 bit CSR key?
  For the purposes of increased security, the requirements established by the Certificate Authority Browser Forum for Extended Validation Certificates now state that a minimum of 2048-bit CSR keys must be utilized for certificates that expire after December 31st, 2010.
  
  Reflective of this, Webnames.ca will require all CSR key submissions for certificates that will have a future renewal date of after December 31st, 2010 to utilize 2048 bits. The vast majority of fully-patched server platforms will be able to generate 2048-bit CSR keys without issue.
  
  We encourage all administrators responsible for existing SSL Certificates to ensure that their server platforms are patched and/or upgraded as necessary well in advance of their SSL Certificate renewal date.
  
  Please see SP 800-57 at http://csrc.nist.gov/publications/PubsSPs.html for additional background regarding this change.
• Why does the validation process differ from one SSL Certificate type to another?
  SSL Certificate Validation can take anywhere from 10 minutes to several days. Each type of Certificate has its own validation process and timeline. This validation process (and the resulting Site Seal) is one of the primary differences between all SSL Certificates. SSL Certificates which are quickly validated and issued, will be done so via carefully monitored automated processes, while the Certificates requiring more time for validation will be manually audited by a Security Analyst. The applicant will also be asked to supply additional documentation as part of the validation process.

   

  To maintain the integrity and security of the validation process, as well as to prevent exploits, the exact validation process and requirements for each Certificate type are never disclosed.
• What is an approval email and why is it needed?
  The validation processes of many SSL Certificates utilize an Approval Email process, by which the validity of the order is first established. The initial email address which is selected for this process is taken from the admin email address of the domain as per a WHOIS lookup. It is therefore important that the true admin email address not be obscured by a 3^rd-party domain privacy service.

   

  As an alternative to the existing admin email address, one of several generic email addresses may be selected during the Configuration process. These addresses are all generic in nature, however at least one should already exist and be accessible to the individual responsible for the domain. For security reasons, custom or individualized approval email address recipients are not possible.
• What Information is potentially required as part of Verification Process?
  In order for the organization to be validated, official documentation from your state or local government must be provided. This documentation must demonstrate that the right has been granted to conduct business under the company name which is to appear on the certificate. This includes, but is not limited to the following:

   

   

  - DUNS number (Dun and Bradstreet)

  - Articles of Incorporation

  - Business License

  - Doing Business As (DBA) registration

  - Partnership documentation

  - Sole Proprietorship documentation

  - Fictitious Name Statement

  - Assumed Name Statement

  - Seller's Permit

  - Occupational License

  - Sales Permit

   

  If these documents are not in English we require that you provide a notorized translation of these documents in English along with a copy of the original documents.

   

  In order to ensure a smooth verification process, ensure that the following items are consistent with the order to have your server certificate order processed

   

  o       The Registrant listed in the InterNIC/WHOIS records for the domain name in question

  o       The Organization appearing in your "Proof of Organization" documents or DUNS number

  o       The Organization entered into the CSR (Certificate Signing Request)
• Where can I find more information on SSL Certificate Issuance, Installation or Reissuance?
  These processes differ from one Certificate or server type to another, and are also impacted by whether or not direct access to the web server is possible. Please see our SSL Configuration and Installation Guide for more information on SSL Certificate issuance, installation and reissuance processes.

   

  Click Here to Download the SSL Configuration and Installation Guide
• How do I install the Site Seal onto the related website?
  Please see our SSL Configuration and Installation Guide for more information on the SSL Certificate Site Seal installation process

   

  Click Here to Download the SSL Configuration and Installation Guide